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Cavender Buick GMC North

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.6
312 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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17811 San Pedro Ave

San Antonio, TX

78232

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Showing 312 reviews

October 30, 2023

Ok. But it took over an hour to change the oil. No donuts that Monday morning. More

by george
Recommend Dealer
Yes
Employees Worked With
Stacey , Colby Joyner
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Oct 31, 2023 -

Cavender Buick GMC North responded

Thanks for sharing your positive rating and honest feedback, George. We're sorry your oil change took longer than expected and hope to improve our turnaround time in the future, as well as provide donuts while you wait. If there's anything else our team at Cavender Buick GMC North can do for you, please let us know!

October 30, 2023

I was going to just look but Gabe showed me the perfect car with everything I wanted More

by Jguernsey40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
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Oct 30, 2023 -

Cavender Buick GMC North responded

Thank you for the kind words and thoughtful review! We are delighted that Gabe and our team provided you with top-notch service throughout the sales process and we look forward to assisting you next time. -- The Cavender Buick GMC North Team

October 29, 2023

Great service, took the time to explain everything and JJ delivered the car for us! We love Cavenders they really care and go out of their way to make you happy! See you soon! More

by Jojo Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Ocañas
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Oct 30, 2023 -

Cavender Buick GMC North responded

Jojo, we're so glad to know that you had a great experience with us at Cavender Buick GMC North. It's wonderful to see how much you appreciated JJ's efforts and our dedication towards customer satisfaction. Enjoy your new car!

October 28, 2023

Great service. Quick diagnosis and repair to get me back on the road. Always take our vehicles to Cavender for service. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Oct 30, 2023 -

Cavender Buick GMC North responded

Annie, we're glad to hear you had a great service experience at Cavender Buick GMC North! We really appreciate your recommendation. Safe travels!

October 26, 2023

Overall it’s just another average dealer. Have now bought two cars here, you’ll get pushed into crap you don’t need, and expect to spend 10-15k above sticker price when they’re done forcing a More

by andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Other
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Oct 27, 2023 -

Cavender Buick GMC North responded

Dear Andy, I'm sorry to hear about your recent experience at our dealership and your dissatisfaction with the lack of transparency in pricing and additional services. Your feedback is important to us, and we take it seriously. We're committed to addressing these issues and improving our services. I assure you that we'll review our procedures to prevent such incidents in the future. As a repeat customer, your satisfaction means a lot to us. Please contact me directly at 210-807-6392 or zhale@cavenderauto.com, so we can discuss your concerns further and work towards a resolution. Thank you for your feedback, and I look forward to hearing from you. Best regards, Zachery Hale General Sales Manager Cavender Buick GMC North

October 25, 2023

Kevin was very knowledgeable attentive to our needs. Great selection of vehicles and the finances experience was on point. More

by hdztaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Santiago and Kevin
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Oct 25, 2023 -

hdztaz responded

I would not have bought the car if it wasn’t because Kevin called me and offered the upmost care to the needs and preferences we needed on a car. We are very happy with our purchase.

Oct 25, 2023 -

Cavender Buick GMC North responded

We are thrilled to hear that Kevin went the extra mile to assist with your auto service needs at Cavender Buick GMC North! We will be sure to pass along your praise to him. Thank you for taking the time to write us this awesome review! We hope you absolutely love your new car!

October 25, 2023

Professional, and friendly service. They will keep to their word of making things right.. Robert and supervisors at service department treat you respectfully. Glad I found this dea More

by Nilsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stark-sales,Robert Zider-service,Robert Kaderabek-KBB buyer,Arnulfo Garcia-Finance manager
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Oct 25, 2023 -

Cavender Buick GMC North responded

Nilsa, we're delighted to know that Robert and our team at Cavender Buick GMC North were able to provide you with professional and friendly service. We appreciate your kind words!

October 24, 2023

I bought my GMC Acadia at Cavender west, but I’ve always taken it to Cavender North for service because it’s close to where I live. The service reps at Cavender north have always been very helpful and very More

by Babs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zider
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Oct 24, 2023 -

Cavender Buick GMC North responded

We're so glad to know that our service team at Cavender Buick GMC North has been able to assist you effectively and professionally. We appreciate your trust in us for maintaining your GMC Acadia!

October 24, 2023

Easy to deal with. Accurate records. Finished at scheduled time. Billed as estimated. Let me leave car parked outside of service department for later pickup. More

by Accounting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy David. 5 stars
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Oct 25, 2023 -

Cavender Buick GMC North responded

We're glad to know your experience was smooth and efficient! Thank you for choosing Cavender Buick GMC North — we look forward to serving you again down the road!

October 24, 2023

Dealership was very efficient and helpful. The appointment was honored very quickly and little wait time. More

by ccheslock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart Lagerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson
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Oct 24, 2023 -

ccheslock responded

I was well pleased.

Oct 25, 2023 -

Cavender Buick GMC North responded

We really appreciate you taking the time to leave Cavender Buick GMC North this awesome review after our service, thank you so much!

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