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Cavender Buick GMC North

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.7
307 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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17811 San Pedro Ave

San Antonio, TX

78232

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Showing 307 reviews

November 02, 2023

Inspection for renewal registration was what I came in for and it was done promptly and thoroughly and Erick was pleasant, as always! More

by janewarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick
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Nov 02, 2023 -

Cavender Buick GMC North responded

Jane, we're glad to know Erick and our team at Cavender Buick GMC North were able to assist you promptly with your inspection. Thanks for the review!

November 02, 2023

Very pleased with the service to my vehicle. Carson my service representative was outstanding and very knowledgeable. More

by JC Samson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson in the service department.
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Nov 02, 2023 -

Cavender Buick GMC North responded

We're delighted to know that you had a positive experience with our service team, especially Carson! Thank you for choosing Cavender Buick GMC North and sharing your feedback. We are here for you and any of your future needs!

November 02, 2023

They took care of my problems and were responsive to my needs, questions, and concerns. More

by MsCoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky in Service
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Nov 02, 2023 -

Cavender Buick GMC North responded

Thank you for sharing your positive experience with us at Cavender Buick GMC North! It's great to hear that you found our stall responsive and helpful. We are here for you and any of your future questions or needs!

November 01, 2023

It was actually a great service and quick from this Dealership to be honest great job guys. More

by Eric Valles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy David
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Nov 02, 2023 -

Cavender Buick GMC North responded

Eric, thank you for the review! We appreciate the kind feedback and hope to see you again at Cavender Buick GMC North!

October 30, 2023

Ok. But it took over an hour to change the oil. No donuts that Monday morning. More

by george
Recommend Dealer
Yes
Employees Worked With
Stacey , Colby Joyner
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Oct 31, 2023 -

Cavender Buick GMC North responded

Thanks for sharing your positive rating and honest feedback, George. We're sorry your oil change took longer than expected and hope to improve our turnaround time in the future, as well as provide donuts while you wait. If there's anything else our team at Cavender Buick GMC North can do for you, please let us know!

October 30, 2023

I was going to just look but Gabe showed me the perfect car with everything I wanted More

by Jguernsey40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
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Oct 30, 2023 -

Cavender Buick GMC North responded

Thank you for the kind words and thoughtful review! We are delighted that Gabe and our team provided you with top-notch service throughout the sales process and we look forward to assisting you next time. -- The Cavender Buick GMC North Team

October 30, 2023

David is always helpful. He is the best! He always gets my car taken care of right away. More

by Smoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work w a sales person
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Oct 31, 2023 -

Cavender Buick GMC North responded

We're thrilled David has consistently hit the mark with timely and accommodating assistance! Thank you for being a Cavender Buick GMC North customer!

October 29, 2023

Great service, took the time to explain everything and JJ delivered the car for us! We love Cavenders they really care and go out of their way to make you happy! See you soon! More

by Jojo Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Ocañas
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Oct 30, 2023 -

Cavender Buick GMC North responded

Jojo, we're so glad to know that you had a great experience with us at Cavender Buick GMC North. It's wonderful to see how much you appreciated JJ's efforts and our dedication towards customer satisfaction. Enjoy your new car!

October 28, 2023

Great service. Quick diagnosis and repair to get me back on the road. Always take our vehicles to Cavender for service. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Oct 30, 2023 -

Cavender Buick GMC North responded

Annie, we're glad to hear you had a great service experience at Cavender Buick GMC North! We really appreciate your recommendation. Safe travels!

October 26, 2023

Overall it’s just another average dealer. Have now bought two cars here, you’ll get pushed into crap you don’t need, and expect to spend 10-15k above sticker price when they’re done forcing a More

by andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Other
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Oct 27, 2023 -

Cavender Buick GMC North responded

Dear Andy, I'm sorry to hear about your recent experience at our dealership and your dissatisfaction with the lack of transparency in pricing and additional services. Your feedback is important to us, and we take it seriously. We're committed to addressing these issues and improving our services. I assure you that we'll review our procedures to prevent such incidents in the future. As a repeat customer, your satisfaction means a lot to us. Please contact me directly at 210-807-6392 or zhale@cavenderauto.com, so we can discuss your concerns further and work towards a resolution. Thank you for your feedback, and I look forward to hearing from you. Best regards, Zachery Hale General Sales Manager Cavender Buick GMC North

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