Cavender Buick GMC North

I absolutely love my truck and I want to express my appreciation for the professional service provided by my sales representative, Abraham. From the moment I walked in, Abraham was incredibly helpful a appreciation for the professional service provided by my sales representative, Abraham. From the moment I walked in, Abraham was incredibly helpful and made my truck-buying experience unforgettable. He went above and beyond to ensure that I found a truck that met all of my preferences. I initially came in to compare two trims, the Elevation and SLT. Abraham took the time to show me several color options and even brought out both truck styles so I could directly compare them. He thoroughly explained the features of each trim and never made me feel pressured to choose one over the other. Once I made my decision, I was in love with the truck, but there was one feature missing. Abraham quickly found the exact color and trim combination with that feature, and at that point, I was sold. Thank you, Abraham, for your professionalism, attention to detail, and quick responses to my needs. You made the entire process smooth and enjoyable. More

My husband and I purchased a new 2024 Sierra 1500 on 11/22/2024. We were made aware that the vehicle had been used a courtesy vehicle but being sold as a new vehicle. While test driving the vehicle we 11/22/2024. We were made aware that the vehicle had been used a courtesy vehicle but being sold as a new vehicle. While test driving the vehicle we became aware of a tear in the center console and brought it to the attention of the sales person. He said he would speak to the manager and see what could be done about it. We told him at that time that as the vehicle was being sold as a "NEW" vehicle that we would only purchase it if the console were to be replaced and not repaired. We were assured multiple times that that would not be a problem and it would be taken care of so we purchased the vehicle. As time went by and no one contacted us about the "replacement" console we started calling to see when to expect this to be addressed. It became increasingly difficult to get an answer from anyone but finally were told when to bring the vehicle in. My husband took it in at the appointed time (fully expecting a new console) but when he picked it up he realized that they had tried to repair the tear instead of replacing the console like we had been assured of. Since then, after numerous emails and phone calls we still have a very obviously repaired center console and now no one returns our phone calls or emails. As you can see we are very unhappy and disappointed in this dealership and the way we have been lied to and ignored. More

Made an appointment for my vehicle to have a code read. Was told the wait is 2 1/2 hours. What is the purpose of an appointment if you have to wait that long for the code to be read and then longer to ha Was told the wait is 2 1/2 hours. What is the purpose of an appointment if you have to wait that long for the code to be read and then longer to have possible repairs done? Apparently appointments mean nothing and just doing a walkin would have the same affect. Will be choosing another GMC dealership as I have Platinum extended warranty. What as waste More

After going to another dealership and getting treated like a second class citizen. I was able to comeback to Cavender's and purchase the truck I wanted. Matthew Delgado did an excellent job understanding like a second class citizen. I was able to comeback to Cavender's and purchase the truck I wanted. Matthew Delgado did an excellent job understanding what I was looking for and we were able to make a deal that was mutually beneficial. Matt's honesty, integrity and willingness to keep the customer first made me appreciate the culture at Cavender. Thanks Matt!! More

My spouse purchased a vehicle here, and one day later had issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not t issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not take responsibility for the error and wanted to charge to correct the issue. The service manager even stated it was an error by the tech. Super poor service here. We took the car to Lexus where they knew what they were doing. I would avoid this place if you’re looking for quality service. More

Took my truck in for a transmission service. Received my truck back and the engine light was on intermittently. Returned to the dealership and was told it would be 3 days before they could diagn Received my truck back and the engine light was on intermittently. Returned to the dealership and was told it would be 3 days before they could diagnose the issue. After sitting at the dealership until 4pm I was informed that a rental car would be ready for me Saturday morning and would be covered by my warranty. Called and showed up to the dealership and was told no rental oh well figure it out. No update on the status through this prosses. Monday, I have to go to the dealership and the service adviser is unaware that we were not put in a rental on Saturday. I am then informed that no one has verified my warranty, so they have not started on my vehicle. Now today I'm calling, and no one is available to find out what the status is of my vehicle. I am aware that this is not normal for Cavinder dealerships because I purchased a vehicle from the Toyota dealership and their service and sales team exceed expectations. More

Sold me a truck with damage that I thought was a smudge. Turned out to be a scrape on a mirror which I immediately reported. They told me too bad and won’t do anything for me. Then took a month and a half o Turned out to be a scrape on a mirror which I immediately reported. They told me too bad and won’t do anything for me. Then took a month and a half of back and forth to finally get my second key fob which I had to drive over an hour to get programmed since they apparently lost the original. If you want someone to care after you sign the contract go elsewhere. More

If you are a military veteran or active duty beware of Cavender advertising!!! They have false advertising for military active duty and veterans. They have adds all over the store and and even Mr. Cavende Cavender advertising!!! They have false advertising for military active duty and veterans. They have adds all over the store and and even Mr. Cavender on their phone advertising saying that if you purchase a NEW or pre-owned vehicle from Cavender that you get free oil changes for life. Well this is simply not true and false advertising. I just purchased a new 2024 GMC 2500HD Duramax for almost 90k and well at the end they say that diesel vehicles do not qualify. This is a total scam. I am also missing some parts from delivery and the service manager Rickey that was supposed to be handling this will simply not return my calls or call me back as promised. As a Marine Corps Veteran I really feel that all active military and all veterans deserve to not be mislead. I would love to discuss this with Mr. Cavender if he wishes to honor his advertising. More

I bought a lexus 570 from this dealer. Sales person: Claudia Ramirez. Manager: Dustin Hall. She said that title will be shipped to me directly. Car shipped on 4th may to me. Waited a week Sales person: Claudia Ramirez. Manager: Dustin Hall. She said that title will be shipped to me directly. Car shipped on 4th may to me. Waited a week, no news from title. Then I called th dealer, they said Claudia left the job and they dont know anything about the title. Mixed up everything and sent to state DMV to rebuild the title. A long wait and in 25 of May dealer says that the DMV issued a new title but they lost it.... Now it is 4th of June and I didnt contact that dealer.... The most irresponsible dealer ever! More

MILITARY PLEASE READ. The dealership was way better then ValMark of New Braunfels where I bought my last car. My sales agent Matthew Delgado was really nice and knowledgea The dealership was way better then ValMark of New Braunfels where I bought my last car. My sales agent Matthew Delgado was really nice and knowledgeable. The process was way faster then most dealerships even for a Saturday. The finance process was pretty good just didn't receive information on how to cancel any extra warranties purchased. The Lifetime Oil Change for Military is misleading though. It is actually only 2 per year and up to 20 total oil changes overall. Check the website for oil changes as I can't do attachments on here. More