Cavalier Mazda

I wrote this letter to the manager at Cavalier Mazda last year and it's been almost a year and I still haven't heard from anyone. Dear Manager, We visited your dealership on 05/30/2011 with the purpose year and it's been almost a year and I still haven't heard from anyone. Dear Manager, We visited your dealership on 05/30/2011 with the purpose of leasing the 2011 CX-9 and walked out empty-handed. To put it mildly, I have never been this much insulted in my life after what I experienced at the hands of your new sales manager. We came prepared to lease the vehicle and your staff knew about this. However, like any other customer, we expressed our concern when the sales manager presented us with information that was not shared with us beforehand, namely her inability to pass on a $1000 dealer rebate because we chose to lease (to her surprise) and not purchase the vehicle. She claimed that she had shared this information with us and even after repeatedly telling her that we had no prior knowledge of it, she had no qualms in expressing her disgust and mocked us for not remembering the quote that you gave us. I think she was not aware of the fact that we had already expressed our strong interest in leasing the vehicle and your online consultant has the proof in her email box. Had this piece of information been made available to her and had our repeated requests to share any such pertinent information with us beforehand been entertained, the embarrassment that ensued could have been avoided. But this was not meant to end here. We were very polite in informing the salesman well in advance that my wife and I will be talking in our native language to discuss certain details to which he gave his consent with no reservations whatsoever. The sales manager, however, took offense to it because apparently she was not informed. This is not our problem; the two colleagues had enough time to share this information with each other which they obviously did not. Besides, no car dealer or any other person in any business in this country or any other country, in my experience, has ever been upset because of this. So I ask you with all due respect- what is her problem? Yes, she apologized but it didn’t ring true. We did not come in to offend anybody and unlike your sales manager who was unnecessarily coming on aggressive, I would like to tell you that we were only looking out for our interest by asking questions and cross-checking numbers. Unlike people who work at a car dealership, we don’t deal with cars everyday and I don’t think we deserve to be kicked out for raising some red flags. And just so that you know my wife and I are trained well enough in providing friendly and courteous services to our clients and patients and if a new patient doesn’t speak English, my wife as a physician, doesn’t shut that patient’s file and ask him to leave like your sales manager asked us to do, no matter how offending the patient is. I understand running a car dealership is a sales centric business and not customer centric and no one made it clearer than your salesman. Instead of mending the situation he chose to remain a mute witness. When we were about to leave he sauntered to a secluded corner of the showroom and ignored us as if he never saw us before, never welcomed us, never shook our hands, never joked with us, never took us for a test drive, and never escorted us from the parking lot to his desk. I guess his hospitality was just a pretense- available as long as we were ready to part with our money. I don’t know what your industry standard is when it comes to training your employees but where we come from, this is completely unacceptable. We don’t expect any reparations from your dealership and we shall never ever come back to your dealership but as a potential customer it is my strong recommendation that you need to train and educate your employees in etiquettes and on how to treat customers with respect irrespective of their race and language preferences. Thanks! Note to the reader: Two weeks later we ended up buying a 2011 Mazda CX- 9 from a dealer in Maryland. Our experience with those guys was so good that I just couldn’t help shaking everybody’s hands repeatedly while thanking them in my head for restoring our faith in people who are in the business of selling cars. More

we have a Miata,which we loved to death.The service there is great. The people and the manger are friendly and approachable. They will go out of their way to help you in any way they can. is great. The people and the manger are friendly and approachable. They will go out of their way to help you in any way they can. More

Saturn Owners - the Saturn team is here! Matt & Lisa have been taking excellent care of my Saturns since 1998 (260,000 miles on my SL1 original engine and transmission and she still runs like new!). Th have been taking excellent care of my Saturns since 1998 (260,000 miles on my SL1 original engine and transmission and she still runs like new!). The Cavalier Mazda location is convenient and has great waiting areas (along with WIFI and computer access). The sales team is wonderful and friendly but NOT pushy (they won't break your arm to buy a new car)! The Business Manager, Mark, is very knowledgable and eager to please the customers. I highly recommend Cavalier Mazda service location for ALL SATURN OWNERS! More

Absolutely the best new car buying experience in my life! I purchased the new Mazda 2 and it's awesome! So far I'm averaging 39 MPG's and that's a combo of city/highway with the AC on. My sales person Bob I purchased the new Mazda 2 and it's awesome! So far I'm averaging 39 MPG's and that's a combo of city/highway with the AC on. My sales person Bob was super and without a doubt the sales manager Wendy was the nicest, most professional person I have EVER delt with at a car dealership. The store manager Mark was amazing as well. If you are in the market for a new car, go check out Cavalier Mazda and be sure to ask for Bob; Wendy and Mark, they will take pristine care of you! More

Awesome people! Stellar service! I own a Saturn Sky. When the Saturn dealership closed, I really wasn't concerned about where I would take my car to be serviced. . .I followed the Saturn team to their n When the Saturn dealership closed, I really wasn't concerned about where I would take my car to be serviced. . .I followed the Saturn team to their new home at Cavalier Mazda in Chesapeake. Since 2007, Scott, Lisa, Gary and their service team have always treated me like royalty. I wouldn't go anywhere else! Not only is the service team the best. . .but the family who owns Cavalier Mazda respects and takes care of their employees. That statement in itself speaks volumes. More

I dropped my 2002 Miata off with this dealership on November 8, 2010 for an issue with the motor stalling. I was called on November 10 and told that it was an issue with the PCM which would be replace November 8, 2010 for an issue with the motor stalling. I was called on November 10 and told that it was an issue with the PCM which would be replaced under parts warranty since it was just replaced in December of 2009. They told me that the part would not be in until Saturday, November 13. They called me on Monday November 15 stating that they needed all of my keys to program the new part. On Wednesday November 17 I received another call saying that the new part had been installed and that it didn't fix my issue. They said they would need more time with the car to figure out what it was. I called them the following afternoon to see if they had come to a conclusion and was told they had not. They called a day later (Friday, November 19) saying that they did not have time to look at the car and needed more time. I hadn't heard back from them by today, Wednesday November 24 so I called them. The service writer admitted to me that they hadn't looked at the car since the 17th (an entire week), that they were "too busy with other customers and only had 4 technicians". I was highly upset because I am a paying customer and I was being put on the back burner for an entire week. They had my car for over two weeks today and it still wasn't fixed and I have no idea what is wrong with my car. I picked up my car from them and I plan on taking it to a different dealership to fix. I was very disappointed with the way they pushed me off to the side, because my car was not an 'easy fix.' I do not plan to ever do business with them again. More