Cavalier Ford Lincoln Greenbrier

Excellent Customer Service, glad Tim Berry is back in Ford Sales, I have been dealing with him since 1996 or so. The best ford salesman in he area. Very friendly and courteous, alway a smile and does w Ford Sales, I have been dealing with him since 1996 or so. The best ford salesman in he area. Very friendly and courteous, alway a smile and does what it takes to make the deal... More

My experience with Cavalier Ford Greenbrier in Chesapeake, Virginia has been outstanding thus far!!! I bought a Red 2011 5.0 Mustang in October of 2010. I love the car's performance with that Coyo Chesapeake, Virginia has been outstanding thus far!!! I bought a Red 2011 5.0 Mustang in October of 2010. I love the car's performance with that Coyote V8 engine. Also, the service has been spectacular!! Ken Childers, Paul Saltarelli, Shawn Wilson, and Mike Hall have been grade A top notch!! These four guys are GREAT!!! Because of these men with the customer service they provide I will continue to do business with this dealership in the future!!! Ron Grett More

I have been a Cavalier Ford Dealership customer for twenty years and have bought seven cars and trucks from them since 1992. The major reason I continue to return to Cavalier is because of their Servi twenty years and have bought seven cars and trucks from them since 1992. The major reason I continue to return to Cavalier is because of their Service Department. I have found them to be very professional and trustworthy. I have been able to develop an outstanding rapor with my Service Advisor Mr.Brian Lacy and the Service Manager Mr. Paul Saltarelli. I am always treated with respect and I can be assured that my vehicle's are well taken care of when I have them in for service. They always are prepared to go that extra mile to ensure that I am satisfied with their service. It all begins with a knowledgable Sales Representative and then the Service Department. In my opinion the service department can make or break a dealership and Cavalier Ford Lincoln Service Department is "SECOND TO NONE". Cavalier Ford Lincoln Dealership will continue to earn my business in the future. Thank you! More

Cavalier Ford was actually my third dealership that I decided to stop at, but I am extremely glad I did. My wife, 18 month daughter, and I walked into Cavalier Ford about an hour before closing on a Sun decided to stop at, but I am extremely glad I did. My wife, 18 month daughter, and I walked into Cavalier Ford about an hour before closing on a Sunday and we were quickly greeted by Danny McDermott. We were tired of getting the run around from other dealerships so it might have been obvious upon us initially talking to Danny, but nonetheless Danny was a professional while dealing with situation. We gave Danny all our requirements in a car and he quickly had a new Ford Flex brought out to us. The Flex covered all aspects of what we wanted in a vehicle along with the price that we were comfortable with. We made it clear to Danny that we wanted the most car for the least amount of money and that our monthly payment not going over a certain figure was very important. I am pleased to say that Danny did a great job into meeting with our goals in this aspect. Of the other two dealerships we we visited today Danny was the only salesman that stuck to what we wanted in far as price rather than trying to sell us a more expensive vehicle like the other dealerships attempted. Once the options and price were covered, it was time to test drive the new Ford Flex. Since my wife and I didn't want to deal with the hassle of moving our car seat from the other car to the Flex we took turns driving. Danny was a HUGE help in this manner because he helped looked after our 18 month daughter while my wife and I were testing driving the vehicle. My daughter was smiling from ear to ear while Danny was with her. Danny was a great help and was great with kids. After the test drive this was a done deal. We loved the car and we started the paperwork. They met all our financial needs and we definitely got the most car for the least amount of money possible. Also, I received the highest offer for my trade in vehicle, which even made me that much more happy. I am 100% impressed with the entire process and would recommend Cavalier to anyone looking to buy a new or used car and deal with people that truly know what they are doing with the customers interest as their number one priority. Finally, Danny McDermott was a true professional, but the entire team at Cavalier Ford were just as nice, helpful, and professional. I wish I had the names of all the employees I had contact with, but they were all great. More

I visited on Thursday June 23 to buy a brand new vehicle. I left that day b/c I could not get what i wanted. I called Fri to buy a different new vehicle, and told Danny to put through my paperwork and tell I left that day b/c I could not get what i wanted. I called Fri to buy a different new vehicle, and told Danny to put through my paperwork and tell me what kind of deal we can work out. No word Fri evening, no word sat....sun...or Monday. I finally call Monday, and asked Danny why he hasnt he called and he said he had 2 customers call already today and he was too busy to work on my paperwork. I feel I wasnt a priority at this dealership, bc if I was, he could have passed me to someone less "swamped" or called to let me know what was going on. Im in customer service and I just require the same respect and courtesy that I give to my customers. When I told Danny not to continue with my paperwork that I would rather find another Ford dealership, he just happily said ok. I called the dealership to complain and got a voicemail(surprise suprise). I would rather buy a NEW car from someone who cares about the sale. So much for #1 sales employee...........:( More

Let's start with June of 2010. If you trade a car in make sure you get EVERYTHING out of it. If not, you will NEVER see it again. I mistakenly left my GPS in the car and it was stolen by someone that works a sure you get EVERYTHING out of it. If not, you will NEVER see it again. I mistakenly left my GPS in the car and it was stolen by someone that works at the dealership. I suspect whoever cleans the cars out. Yes, I know it's my responsibilty to remove my personal belongings, however, just know that somoene there isn't doing the right thing. Now on to service. You can buy a car and get free oil changes and state inspections for life. With those free oil changes they are supposed to top off all of the fluids in the process. They require you bring the car back to the dealership for all scheduled maintenance, so that if anything goes wrong with the enginge you are fully covered under that warranty. Okay, got it! But, why aren't they holding up their end of that deal? Who knows. I have left several messages for the General Manager to call me back. It's been months he hasn't called. Nothing!! I've bought two cars from this dealership. You think they would show a little more respect for their customers. More

My experience at Cavalier Ford was extremely pleasant and made me feel very comfortable. Our sales person, John Stark, was very knowledgeable about the 2011 Flex and helped us choose the perfect vehicle. He made me feel very comfortable. Our sales person, John Stark, was very knowledgeable about the 2011 Flex and helped us choose the perfect vehicle. He has followed up several times to make sure that we are not having any problems. John was great to work with - he spent several hours with us and made sure that we understood every step of the process. Everyone in the dealership went out of their way to make us feel welcome and appreciated - from the service department to Emery and even Steve. I will definitely recommended my friends to come to Cavalier when they were buying a new or used car. Thank you so much for the great experience! Jeff and Andrea Diamond More

I have bought three cars from Stan Wilkins, He listensto what we are looking for and how much we can spend. Stan gives 200% . He never stops helpin..I am so pleased with him I bought my daughters first car what we are looking for and how much we can spend. Stan gives 200% . He never stops helpin..I am so pleased with him I bought my daughters first car from stan.. I will never buy a car from any where else. He is trustworthy and standsbehind his words! unlike otherdealers ( Greenbrier Jeep) the worlds worsdeaership in the stateof VA. I look forward to workin with Stan in the future. More

I needed to trade for a bigger truck and knew my $$$ limit. Richard Sinclair found me a beautiful crew cab truck in my price range. As much as I didn't want to get rid of my old truck, I love the new limit. Richard Sinclair found me a beautiful crew cab truck in my price range. As much as I didn't want to get rid of my old truck, I love the new one! He even kept in touch and contacter me after the sale to make sure that I was happy. More

Wonderful car buying experience!!! Great service, thanks Richard. The folks at cavalier Ford are very helpful and friendly. They were very honest and made for a stress free first time car buying experience. Richard. The folks at cavalier Ford are very helpful and friendly. They were very honest and made for a stress free first time car buying experience. I strongly recommend this dealer and salesman to everyone.. More