Castle Volkswagen of Schaumburg - Service Center

Great service, a porter was able to drive me to my home after dropping off my vehicle in the morning, and the work was performed and timeframe they indicated after dropping off my vehicle in the morning, and the work was performed and timeframe they indicated More

Great service! ken communicated to me throughout the entire process and even over delivered by having the car washed for me. Ken was respectful of my time and had me on my way in a timely fashion. entire process and even over delivered by having the car washed for me. Ken was respectful of my time and had me on my way in a timely fashion. More

Shop was spotless, everyone friendly, helpful, Shop was spotless, everyone friendly, helpful, straightforward. If employees are taken care of, it extends to customers! Scott & John informative & Shop was spotless, everyone friendly, helpful, straightforward. If employees are taken care of, it extends to customers! Scott & John informative & accommodating! Thank you will be back! More

This dealership is very courteous to its customers. From the service advisor to every individual whether it be a technician, the cashier, or anyone who works in the showroom area greets me with a smile when the service advisor to every individual whether it be a technician, the cashier, or anyone who works in the showroom area greets me with a smile whenever he or she walks by the waiting area. That makes me feel so welcome. I feel very comfortable in relating any concern about my vehicle during visits. More

Had a the drivers side window malfunction and fall inside the door on a below freezing day. It was closing time but they waited for us to get there, gave us a loaner and got the window fixed in a timely man the door on a below freezing day. It was closing time but they waited for us to get there, gave us a loaner and got the window fixed in a timely manner. Not fun having your window fail on a brand new car, but Fox Valley made it easier. More

It is always a very pleasant and highly professional group that keep you informed of the service timeline. A wait is often a time to relax and de stress. group that keep you informed of the service timeline. A wait is often a time to relax and de stress. More

Always a pleasure working with Matt. He makes things easy and an enjoyable customer experience. I am very happy with the service that was provided. Thank you. and an enjoyable customer experience. I am very happy with the service that was provided. Thank you. More

Overall satisfied enough to go back. The price is high as one would expect from a dealer. Communication is prompt and clear. Wish they offered coupons more often. as one would expect from a dealer. Communication is prompt and clear. Wish they offered coupons more often. More

Fast and prompt service, friendly staff, clean space, always ready to help.I have leased 2 cars last year and got really good service from all departments. always ready to help.I have leased 2 cars last year and got really good service from all departments. More

Very friendly and helpful. Dealership was very clean and upscale and everyone that I interacted with was a delight. Took care of my vehicle same day and worked out great. upscale and everyone that I interacted with was a delight. Took care of my vehicle same day and worked out great. More