Castle Volkswagen of Schaumburg - Service Center

The service was outstanding! The appointment took much less time than I thought it would. I would recommend this place to anyone. Thanks so much! less time than I thought it would. I would recommend this place to anyone. Thanks so much! More

Great service! This dealership in particular is clean and the staff is great. Making the service appointment was fast and efficient. Excellent service all around! I This dealership in particular is clean and the staff is great. Making the service appointment was fast and efficient. Excellent service all around! I enjoyed the complimentary water bottles and hot cocoa! More

perfect This dealership in particular is clean and the staff is great. Making the service appointment was fast and efficient. Excellent service all around! I This dealership in particular is clean and the staff is great. Making the service appointment was fast and efficient. Excellent service all around! I enjoyed the visit More

Service Appointment Great experience as always! Got my car back in the same day and felt as if I was a priority to the dealership. Service team was excellent! Great experience as always! Got my car back in the same day and felt as if I was a priority to the dealership. Service team was excellent! More

Another quick and painless service visit. It was time to replace my battery. I saw on their website that no appointment was necessary for a battery installation. In over 40 years of driving I' It was time to replace my battery. I saw on their website that no appointment was necessary for a battery installation. In over 40 years of driving I've always installed my own batteries but with today's electronics, that is some cases have to be reset with a dealers computer after a battery change I figured it was time to let the dealer do it. Then I found an online coupon for free battery installation, and figured that it was a no-brainier. I called ahead to verify that the had the battery in stock and the the coupon was good. When I showed up later in the day they had the battery installed in less than 45 minutes after I pulled in. The price of the battery was in the ball park of what I would have paid at an Auto parts store and the OEM one it replaced had lasted 7 years and 100K miles. More

The dealer was welcoming and gave a estimate time frame for the work completed. Offered coffee and a washed car which was nice. Happy experience. for the work completed. Offered coffee and a washed car which was nice. Happy experience. More

good service Just in for an oil change. Very happy it took less than 45 minutes. John (service dept.) made sure everything was taken care of. Appreciate the goo Just in for an oil change. Very happy it took less than 45 minutes. John (service dept.) made sure everything was taken care of. Appreciate the good service. More

A+ Customer Service Yet again, I am so happy I purchased with Fox Valley VW. Setting up the service appointment was quick and easy. Arriving to the dealer, I was greated Yet again, I am so happy I purchased with Fox Valley VW. Setting up the service appointment was quick and easy. Arriving to the dealer, I was greated quickly and warmly by John, who offered to arrange a ride for me to run a couple of errands during the oil change and maintenance. I have dealt with a local VW dealer for years and never gotten the level of service and professionalism Fox Valley consistently demonstrates. More

Fantastic service. . Everyone was very polite. Quick turnaround and I knew exactly how much the repair would cost. Clean waiting area. Love the coffee. Courteous!. turnaround and I knew exactly how much the repair would cost. Clean waiting area. Love the coffee. Courteous!. More

Fox Valley VW has served me well. I have serviced my 2015 Passat TDI there for the last 3 years and prior to that my Jetta TDI. They have been competant, informative and fair. I look forward to continuing us Passat TDI there for the last 3 years and prior to that my Jetta TDI. They have been competant, informative and fair. I look forward to continuing using this dealership for my VW needs and services More