Castle Volkswagen of Schaumburg - Service Center

Friendly and helpful. Got things taken care of quickly and efficiently. Very happy with the results. The waiting room is a pleasant place to hang out while waiting. and efficiently. Very happy with the results. The waiting room is a pleasant place to hang out while waiting. More

My issue was my remote on my 2017 GTI has a ver short range (under 15’), while on my 2014 GLI and my old 2012 GTI I had a very long range I am now going to do some testing, taking video of the wid range (under 15’), while on my 2014 GLI and my old 2012 GTI I had a very long range I am now going to do some testing, taking video of the wide difference between these 2 cara More

Service is always great! Fast and efficient! Matt took really good care of me. Updated me every step of the way. Deff would recommend for anyone needing their vehicle serviced! really good care of me. Updated me every step of the way. Deff would recommend for anyone needing their vehicle serviced! More

Matt was great and went over the top to provide the service I was looking for. Plus, they did everything in one day! Highly recommend it. service I was looking for. Plus, they did everything in one day! Highly recommend it. More

Very happy with the service at fox valley volks wagon. Matt Pease is always helpful and explains what is needed thoroughly. Waiting area is clean and comfortable Matt Pease is always helpful and explains what is needed thoroughly. Waiting area is clean and comfortable More

Fox Valley VW always does a great job caring for my 2002 TDI Beetle! We appreciate their attentiveness, kindness and good service consistently over the years TDI Beetle! We appreciate their attentiveness, kindness and good service consistently over the years More

I was charged for the oil change (Which is supposed to be covered and free; as I paid for that car care program) the guy didn’t even apologize and made a big deal about having to refund me my money.... covered and free; as I paid for that car care program) the guy didn’t even apologize and made a big deal about having to refund me my money.... More

Worst VW experience so far. Communication and customer Worst VW experience so far. Communication and customer service were really bad. I had to talk to about 5 different people to find out what was goi Worst VW experience so far. Communication and customer service were really bad. I had to talk to about 5 different people to find out what was going on and then it was just cursory. Had to take the car back as the problem wasn’t fixed. Even then the communication was less than satisfactory / border line rude. I’ll be taking my car to another dealer next time. More

I really only need one word...great! Ken was terrific to work with. I had requested a loaner since this was a ‘big’ service appointment...he made it so easy. My car was done on time. Ken went over the final work with. I had requested a loaner since this was a ‘big’ service appointment...he made it so easy. My car was done on time. Ken went over the final paperwork. I couldn’t be happier with the service I received. More

The service at Fox Valley is Excellent My husband and I The service at Fox Valley is Excellent My husband and I are always satisfied with whatever work is being done. They also get work completed in a tim The service at Fox Valley is Excellent My husband and I are always satisfied with whatever work is being done. They also get work completed in a timely manner. More