Castle Volkswagen of Schaumburg - Service Center

Rude people I just called service department and I asked if they fix/replace tires. I told them that I have "wheel & tire" warranty , and I have a claim number as I just called service department and I asked if they fix/replace tires. I told them that I have "wheel & tire" warranty , and I have a claim number as well. I just asked if he can check over the phone with that insurance company if I can have my tire replace at this location. Guy I spoke to literally yelled at me saying he can't cause he have to make money and he is not sure that insurance company will pay him for the service. I leased my Vw at this dealership and I purchased that "wheel and tire" warranty at the same dealership. And they said they can't help me. I called another VW dealer in Glenview. Same conversation with service manager, and my new tire is on the way. They will call me when it arrive. More

Awesome Service I had a few issues after purchasing my 2012 Passat. The sales/service team was great. They took care of all my issues, everything! Thanks Emir and Fr I had a few issues after purchasing my 2012 Passat. The sales/service team was great. They took care of all my issues, everything! Thanks Emir and Frank. I really appreciate everything you've done for me. Best Dealership ever! More

Horrible experience with the service department I almost never write reviews, but this has been the worse experience I have ever had with a dealer (and I have dealt with many of them!). I brought my I almost never write reviews, but this has been the worse experience I have ever had with a dealer (and I have dealt with many of them!). I brought my car because my A/C comprenssor was not working. I told them that I had gone to Jiffy Lube previously to refill the A/C but they were not be able to make it because the comprenssor was broken). The person who assisted me just said: 'That is because they do not know how to do it'. I left my car there and after 45 min they called me and said that they tried to recharge the A/C but it was not working because of the comprenssor... They made me pay $355 for hearing what I had already said. Also they told me that replacing the comprenssor was $1,800 while other dealers gave me a budget of $800 for the same work... I just feel my money has been stolen here so I do not recommend this place at all. More

Great experience with the Service Department I found the service at Fox Valley VW to be outstanding. I brought in my 2012 Beetle with a check engine light concern. The part that was causing the p I found the service at Fox Valley VW to be outstanding. I brought in my 2012 Beetle with a check engine light concern. The part that was causing the problem was 5 months beyond the warranty period, but they fixed it at no cost as a good will gesture. They also fixed two other potential problems, again, all at no charge. They even vacuumed out my car! Ryan was terrific at keeping me informed as to what was happening the whole time. They exceeded my expectations and I will be a return customer when the need arises. More

Saturday late afternoon found a huge nail in front driver side tire in our 2010 tiguan. Pulled into Fox Valley and Jim Bucolt had the shop put on our spare tire. We highly recommend this dealership. To side tire in our 2010 tiguan. Pulled into Fox Valley and Jim Bucolt had the shop put on our spare tire. We highly recommend this dealership. Totally Great Service! More

My VW starting making a loud squealing noise and I was far from home. I used my phone to find the nearest VW dealer and it was Fox Valley VW in Schaumberg IL. What a lucky break! It was late Saturday morn far from home. I used my phone to find the nearest VW dealer and it was Fox Valley VW in Schaumberg IL. What a lucky break! It was late Saturday morning and I was afraid they would close early that day. When I arrived, I was surprised to see they were very busy and were open until the late afternoon. John Grubbs saw that I was upset being so far from home, and reassured me they would be able to see my car that afternoon. They offered a loaner car (which I declined) and made sure I was comfortable in the waiting room. Jeff Jett kept me informed all along the way with progress on the repair. With an initial scare that it may be something serious (turned out it wasn't), Jeff was ready and willing to accommodate the fact that I may need a rental car. Turns out, it was something they could fix that day, and they did! I am super-satisfied with my visit, and would recommend this dealership to anyone who needs their VW serviced. More

I went to this dealership with my passat for my scheduled maintenance and was horrified to see their findings. First they told me that my right outer cv boot has been damaged and i need to replace it. When I maintenance and was horrified to see their findings. First they told me that my right outer cv boot has been damaged and i need to replace it. When I told them that part was in warranty and showed them the receipt, they came up with an excuse that it seems to be outside influence and we cannot replace that for free. Then they told me that my bushings have been worn out and I need to replace them and gave me $1500 estimate + $355 if I want to replace the cv boot too + the taxes. Smelling something fishy I went to another dealership in mt. prospect called Autobarn VW and they checked out my car. They told me that they will replace the cv boot for free and the bushings on the car are doing fine and there is no need to replace it. I was completely shocked. Fox Valley people at Schaumburg are thieves and money hunters. I request all people to avoid this dealership and go to Autobarn for their service. I also request all people here that if you have faced similar problems with Fox Valley please lodge a complaint against them on the toll free number provided by VW and save yourselves from this horrible dealership and customer service More

After moving to Cook County, IL nearly a year and half ago, my first emissions test was required to register my car at the end of the month. Not having any problems with my car, I expected it would pass n ago, my first emissions test was required to register my car at the end of the month. Not having any problems with my car, I expected it would pass no problem. I was rejected on my first attempt due to the catalytic converter efficiency test not being complete. I work on all of my cars and only buy VW/Audi vehicles and have lots of tools. I plugged in my laptop based VCDS tool and began investigating the problem. I was not able to pass the catalytic converter test. My car had some APR upgrades done to my car and called APR tech support for help. They told me that my car had test pipe software (no CAT) on it and that I had to get the ECU reflashed by a distributor. I sent an email to Fox Valley VW in Schaumburg because they were listed in APR's distributor list. I was called back and I explained everything above. So I set up an appointment on Monday afternoon, June 24th. I was quoted ~$145 for a reflash. I said ok and they took my car in. They checked my codes and found a code for a fuel pressure sensor fault. It was a new code and it hadn't been active as of the previous week. Jim said they had to look into it more and gave me a loaner. The next day I received a call from Jim and he told me that the pressure sensor was the problem and that it was all good. I said I skeptical that was the problem (as per APR's recommendation) and he said he would check with the tech. Called me back later and said everything was checked out and I could drive it right into emissions to be tested. So I picked up my car and paid $275 for fixing the issue. I took it to emissions and was rejected again, same exact problem as before. But now my car actually had more fault codes set after I got the car back from Fox Valley VW. The tech had cleared the readiness (as per repair notes) and my intake flap motor had lost it's calibration. So I had to use my VCDS tool to re-learn the flap position and clear the codes. Very sloppy work. I could have gone back for rework, but Fox Valley VW is 25 miles away from my house and the traffic is terrible. Plus, I was on a tight time schedule since I had to pass emissions by the end of the month and I am leaving on a business trip. So I visited Genesis Performance Racing in West Chicago (another APR distributor) on Wednesday and they reflashed my ECU (for much, much less than $275) in 30 minutes. I just passed my emissions test with no problems. The staff at Fox Valley VW was professional in most areas, but they did not listen to what I had said and treated me like I did not know what I was talking about. Sure, my pressure sensor might have needed replacement, but it was not the problem and it was something I could have done for $45 myself. Plus they wasted my time, which is even more important to me. I find it very unlikely that Fox Valley VW will get any more of my business. More

The service I had at this dealership was superb! The employees in service are very polite and truly care about you and your needs. I dealt with Jason in service and not only was he very nice, but he was employees in service are very polite and truly care about you and your needs. I dealt with Jason in service and not only was he very nice, but he was also very informative and knowledgeable about my Routan and I hope that I can deal with him again in the future since it was a pleasure. I'll be sure to tell my friends about this dealership. More

Sometimes you have people you work with that care, and sometimes you have people that go out of their way while they care. Nicole is that person. Thanks Nicole for making my service experience better. No sometimes you have people that go out of their way while they care. Nicole is that person. Thanks Nicole for making my service experience better. No one likes to sit and wait for their car. If I think you are doing a great job it makes me more patient to do so. Peace, and thanks. The culture at Fox Valley seems healthy. I cannot say that about every dealer. Tom More