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Castle Volkswagen of Schaumburg - Service Center

Schaumburg, IL

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322 Reviews

322 Reviews of Castle Volkswagen of Schaumburg - Service Center

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June 10, 2019

Great service Thank you so much for great and friendly service. Ken accepted my car instantly I arrived , he took care of shuttle . Very impressive! Highly recommen More

by INGA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Merchut II
June 10, 2019

Fixed my brake light and put in visor clips. At first the dealership forgot to order a part I needed when I went in the first time. After they ordered it I was able to go in the next day to have More

by AMCSANNIES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pease
June 10, 2019

New car check up My car was taken on time, and my wait time for my cars return was less than 30 minutes. Very friendly place and good coffee More

by GRANLD4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Merchut II
June 10, 2019

Great service! I had a loaner for 4 days and they made sure to fix everything that my car needed. Thank God I have a warranty otherwise it would’ve been almost $4,00 More

by OTTALEXA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McGowan
June 10, 2019

Service It was great, everyone is friendly and nice. However the price for oil and filter was a bit too high. We normally pay about $65 Dollars. More

by SAMSHADMEN0911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pease
June 07, 2019

Getting my car fixed These people are very nice. They were very helpful and friendly. Both when we bought the car and now when we needed to get it fixed. Took only 24 hou More

by catwoman1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Koumandarakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Pease, Ken Merchut II, John McGowan
June 07, 2019

Professional Service Shop Very quick check-in process, clean facility, knowledgeable staff, and an estimate which turned out exactly as paid made for a quick and painless exper More

by mandujanolh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pease, Ken Merchut II
June 06, 2019

Service Center is great. Parts on car, real bad Service people are awesome! Always trying to help. In four years to have the knock sensor go out again and that's unacceptable. Either VW is trying More

by CARS10G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pease
June 05, 2019

Good,the best, good, the best, I can't believe Good service, best service, good service, great, good service. Ooo my God I can't believe. Fox Valley in Schomburg is the best service on world. Thank More

by Srdjan1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Koumandarakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cordova, Matt Pease, Ken Merchut II, John McGowan, Julie Keenan, Erica Juarez, Fabian Libreri, Jim Bucolt
June 05, 2019

Replace brakes Serviced as promised. I needed the brake work. I also needed the vehicle inspected for a long trip. The service interval work was done as well. More

by Veltgeist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Merchut II
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