Castle Volkswagen of Schaumburg - Service Center

Got the car in, found the problem, fixed the problem. We bought two Jetta's several years ago for our daughters. Both cars have well over 100K miles on them. Granted, nobody with a nice car wants to par We bought two Jetta's several years ago for our daughters. Both cars have well over 100K miles on them. Granted, nobody with a nice car wants to park next to them, but the cars are still running and still get our daughters safely from place to place. Except for regular oil changes and tires, we take both cars to Fox Valley Schaumburg for service. In my opinion, Fox Valley judges each service issue separately, addresses the specific need of the service issue, and addresses that issue with the best interest of the customer in mind. I'm a believer. More

Heater issues This is the third time the car has been in for this issue. The dealership is attempting to work with corporate to get the issue fixed with no cost to This is the third time the car has been in for this issue. The dealership is attempting to work with corporate to get the issue fixed with no cost to me. I hope this will be the last time the car has to be in for this and I look forward to getting g the issue resolved going forward. More

Outstanding My advisor Matt Pease was knowledgeable and professional.Very easy to work with and funny too! Great service department and dealership.Not your run of My advisor Matt Pease was knowledgeable and professional.Very easy to work with and funny too! Great service department and dealership.Not your run of the mill. Thank you! More

Nothing better Matt and Ryan are definitely the best Fox Valley has to offer. Great guys all around. Both of them will always go above and beyond. Matt and Ryan are definitely the best Fox Valley has to offer. Great guys all around. Both of them will always go above and beyond. More

John is awesome and always takes care of you John from the service department is awesome. He’s always been very pleasant to work with and has helped me with a variety of issues and routine servic John from the service department is awesome. He’s always been very pleasant to work with and has helped me with a variety of issues and routine services for my new Volkswagen Tiguan. I would highly recommend taking your car here. More

Excellent Had an appt for recall service. Staff was friendly, professional and prompt. Got me in & out in less than an hour. With a car wash. Nice. Had an appt for recall service. Staff was friendly, professional and prompt. Got me in & out in less than an hour. With a car wash. Nice. More

Easy peasy! My service was flawless. Matt is always great and attentive. The option if having a loaner vehicle is key. Thank you all a while bunch. My service was flawless. Matt is always great and attentive. The option if having a loaner vehicle is key. Thank you all a while bunch. More

Had my altas in for service I love when I have to bring my vehicle in for service. they are always nice and they want to make sure they do what ever it takes to make the coumster I love when I have to bring my vehicle in for service. they are always nice and they want to make sure they do what ever it takes to make the coumster happy. I recommend you should buy a vehicle from there More

Good service Good and friendly service. would recommend to anyone for check up or other service thank you for the service. I would love to check out sometime for o Good and friendly service. would recommend to anyone for check up or other service thank you for the service. I would love to check out sometime for other service More

Amazing Customer Service! I came into the dealership because my car was acting up. First mechanic I went to, told me to replace the transmission of the car. Needless to say I n I came into the dealership because my car was acting up. First mechanic I went to, told me to replace the transmission of the car. Needless to say I needed a second opinion so I took my car to Fox Valley. Matt was great at answering my questions and the car was tested in the shop. I went on a drive with the mechanic and we talked about carbon accumulation. I needed a loaner so I took my car back after a week and they let me get a loaner for 3 days for them to do the repairs and test the car when cold so after an overnight stay. I can’t say enough about this place! They kept me in the loop as they worked on the car, got me on my way with a loaner when needed, and provided great advice! I bought my car there and have been servicing it for the past 7 years and I am always extremely satisfied with the level of professionalism, courtesy and customer service that I receive. I highly recommend Fox Valley!! Thank you again team! More