Castle Volkswagen of Schaumburg - Service Center

2011 Golf TDI Service Exceptional service. Very friendly advisor and fellow employees. My car was very clean and the work done was completed very quickly and correctly. I h Exceptional service. Very friendly advisor and fellow employees. My car was very clean and the work done was completed very quickly and correctly. I highly recommend this dealership to anyone. More

Amazing Service! This was my second time working with Ken Ritz to have my car serviced. Ken made my experience pleasant and kept us in the loop the entire time. He’s i This was my second time working with Ken Ritz to have my car serviced. Ken made my experience pleasant and kept us in the loop the entire time. He’s incredibly friendly and personable, and it was truly a pleasure to work with him. Ken is an asset to the Schaumburg dealership. Thanks again, Ken! More

Engine coolant light on I was grateful that Fox Valley Volkswagon was able to look at my car the same day I called. I am also happy to report that they did not find anything I was grateful that Fox Valley Volkswagon was able to look at my car the same day I called. I am also happy to report that they did not find anything wrong with the car except that the coolant was a bit low. More

Friendly, professional service I was a loyal customer of VW in Bensenville. I purchased 4 new vehicles from them since 2010. Service used to be friendly, but things changed for the I was a loyal customer of VW in Bensenville. I purchased 4 new vehicles from them since 2010. Service used to be friendly, but things changed for the last 2 years. Service department became very unfriendly and unprofessional. I decided to bring my business to Schaumburg, and I’m really happy I did so. Nice, friendly people, i just hope, you guys stay like that. Thank you More

Quick Came in to check why my Atlas wouldn’t start. Had the same issue last year and received a new battery. The battery was replaced with a gel one. Hopefu Came in to check why my Atlas wouldn’t start. Had the same issue last year and received a new battery. The battery was replaced with a gel one. Hopefully it will do the trick! More

Perfect service. Everything went well. Ready forme when I arrived recall work and scheduled service performed in timely manner. Service tech was knowledgeable and frie Everything went well. Ready forme when I arrived recall work and scheduled service performed in timely manner. Service tech was knowledgeable and friendly. Overall no problems. Couldn't ask for more. More

I took my car in for a check up great service great attitude Very professional over there nice people nice attitude and got my car fixed specially the service guy name Scott they gave me a loaner they did what t Very professional over there nice people nice attitude and got my car fixed specially the service guy name Scott they gave me a loaner they did what they have to do call me every other day to check on me and make sure that I was OK with the loaner More

Professional work This is our local VW service center, but even if we move I would still come here. The staff is very kind, helpful and professional. It is always a ple This is our local VW service center, but even if we move I would still come here. The staff is very kind, helpful and professional. It is always a pleasure to work with them. More

Always fair Matt and Ryan have always been accommodating with my time and needed services. Never have I felt I purchased a service that wasn’t necessary. And th Matt and Ryan have always been accommodating with my time and needed services. Never have I felt I purchased a service that wasn’t necessary. And the work done is complete.....I never have to bring the car back to have something corrected. More

Friendly service Everyone from service to the cashier was very friendly. I was disappointed the coffee machine was being serviced the entire two hours I was there. :-( Everyone from service to the cashier was very friendly. I was disappointed the coffee machine was being serviced the entire two hours I was there. :-( More