Castle Volkswagen of Schaumburg

My experience with Fox Valley Volkswagen Schaumburg was My experience with Fox Valley Volkswagen Schaumburg was by far the most disappointing, aggravating, and insulting vehicle purchasing experience I ha My experience with Fox Valley Volkswagen Schaumburg was by far the most disappointing, aggravating, and insulting vehicle purchasing experience I have ever had. This dealership sold me a vehicle that needed over $2,500 in repairs without disclosing that to me. Within a day or so of purchasing a 2015 Infiniti QX80, I noticed condensation in the left headlight. A serviceman at an Infiniti service department told me that the entire headlight needed to be replaced. The repair cost was quoted at over $2,300 for the headlight only, and it was not covered in the $3,000 service agreement Fox Valley sold to me. I spoke to Fabian Liberi, the person in their Finance Department who sold the service agreement, and explained the situation. He said it sounded like the Infiniti serviceman was trying to make a sale. He said he would speak to his manager and call me back. Days went by, and I hadn’t received a call back, so I called him back but had to leave multiple messages. Since they refused to return my calls, we had to go there to have this issue addressed. The manager pointed the finger to the manufacturer and printed out a copy of a technical service bulletin that described the same issue. He insisted that Infiniti would repair at no cost. Well, Infiniti service disagreed and didn’t service the vehicle free of charge stating it was out of warrantee. Fox Valley claims that they inspect every preowned vehicle and stand behind them. Why didn’t they have the headlight fixed prior to selling it then? Why won’t they cover the cost if only in the interest of good business practices? Fox Valley, where is the integrity you claim to have? Where is the excellent customer experience? More

This was by far the best sales service EVER!!!! My credit is a little jacked, but Leonardo was patient with me and made it happen. I love how openly honest he was with me from the start! I came from Chicago is a little jacked, but Leonardo was patient with me and made it happen. I love how openly honest he was with me from the start! I came from Chicago determined to get this Jeep and I got exactly what I wanted! Which is a first because other times I’ve been to dealerships they gave me what they wanted to give me, but not here! I love it! There’s no slow dragging or anything here, straight to business. the entire dealership is friendly and clean. I will be referring everybody here. Thank youuuuuuu More

The dealership has honesty, respectability the most important one for me was the communication . Everything like paper work went smooth and fast. Thank You.. Craig L important one for me was the communication . Everything like paper work went smooth and fast. Thank You.. Craig L More

I had the pleasure of working with the team at Fox Valley VW in Schaumburg this past March 2020. I had called ahead regarding the specific car I was interested in and from the start Leo was ready and engaged VW in Schaumburg this past March 2020. I had called ahead regarding the specific car I was interested in and from the start Leo was ready and engaged in helping me determine if this was the right purchase / car for me. Leo is a straight shooter kinda sales guy which is exactly what is needed in these this industry. Leo and Fabian were able to get the specific deal I needed to walk out with a brand new Jetta GLI. They were very knowledgable and personable. I will go back in the future as well as refer anyone to them. More

FRAUDULENT DEALERSHIP.... BEWARE!!!! If there was anything less than one star, that's what this dealership deserves. The management and staff are the worst people in the auto industry. No If there was anything less than one star, that's what this dealership deserves. The management and staff are the worst people in the auto industry. No professionalism, bad customer service, no concern for their customers and out to defraud you of your money. I bought a 2014 Ford focus car from them in Dec 2019 and I was given a 3 month guarantee to bring the car back if i notice anything wrong with the car. I brought the back the car in a month and a half because of issues I notice while driving it. They refused to fix my car and asking me to; not only pay for the bad transmission but also to pay for the labor to open up the car for diagnosis. Please beware!!! don't ever go to this FOX Valley dealership on Golf road, in schaumburg. They lied about everything to get you to buy a car from them. The car guarantee is fake. Don't fall for this company....... More

Excellent experience. They were great and took care of all my inquiries and up front with me.John came out and arrange the test drive and took care of all the other formalities. all my inquiries and up front with me.John came out and arrange the test drive and took care of all the other formalities. More

The whole process from scheduling, sending reminder for the oil change and following afterwards are on point. The actual oil change was quick and my car got cleaned as well. I was very satisfied with the s the oil change and following afterwards are on point. The actual oil change was quick and my car got cleaned as well. I was very satisfied with the service More

I have been a client for 3 years. And he have all we went out of the way to take care of my needs. Ibring in my wife car for Service, because her warranty was about to run out. They did a full special and l out of the way to take care of my needs. Ibring in my wife car for Service, because her warranty was about to run out. They did a full special and let us know what needed to be done. Prior to that we went to another dealership to take care of a problem. But they was unable to identify the problem. Thanks 😎 Darrin and Courtney Logan. More

First time buying a car! Was not expecting to walk away with an amazing car for a great deal! This place was wonderful! Staff was so kind and helpful! Thank you for my beautiful car! with an amazing car for a great deal! This place was wonderful! Staff was so kind and helpful! Thank you for my beautiful car! More

Thanks for a wonderful service. Got updates fast and timely. Will recommend service team to anyone. People are friendly and helpful. Thanks for good experience. timely. Will recommend service team to anyone. People are friendly and helpful. Thanks for good experience. More