Castle Volkswagen of Schaumburg

I came in for service and Matt was kind and very helpful. He was to explain to me what needed to fix so that I could understand and move forward as needed. He was to explain to me what needed to fix so that I could understand and move forward as needed. More

Great service, quick check-in, friendly and courteous staff and everything was completed in a timely manner. Additionally, the waiting area is comfortable, clean and updated and lets not forget that my v staff and everything was completed in a timely manner. Additionally, the waiting area is comfortable, clean and updated and lets not forget that my vehicle was returned cleaner than when I handed over the keys earlier that morning. Thank you for the quality service all the way around! More

Amazing service every time! Not the closet location to my home but I will drive farther to come to this dealership. They are professional and quick! home but I will drive farther to come to this dealership. They are professional and quick! More

Excellent customer service and work under ur budget.only one thing I don't like is one person in service dep, hard to find person one thing I don't like is one person in service dep, hard to find person More

I went in for oil change. I was a bit afraid to get serviced because of current situation, but I was relieved as soon as I stepped inside. The place was “Covid-19” ready. serviced because of current situation, but I was relieved as soon as I stepped inside. The place was “Covid-19” ready. More

I can't say enough to describe how awesome our experience was with Leonardo and Fox Valley Volkswagen in general. Previously, my fiancee and I both had awful experiences buying cars from other various dealer was with Leonardo and Fox Valley Volkswagen in general. Previously, my fiancee and I both had awful experiences buying cars from other various dealerships and we were naturally hesitant when making an appointment with Leonardo. Like too many others, we've been scammed and ripped off before. First of all, Leonardo was able to make an appointment for us on short notice to come in for some test drives. He was very patient and easy going with us, we probably test drove at least 6 cars in 4 hours and not once did we feel like an inconvenience. He talked us through each car, the good bad and the ugly, broke down every financial option for us with no hidden agenda and made us aware of absolutely everything we were paying for. We decided to trade in both of our cars and purchased two brand new ones, something we'd never done before (bought new) but were so confident thanks to Leo and the rest of the staff. The manager, Shay, was polite, patient and worked with us very well, answering every last one of our questions with 100% transparency and that meant a lot. The finance guy, Fabian was a blast to work with. He was so straight forward and honest, explained every last thing in detail a common person would understand and didn't try to pressure us to purchase anything extra. He even educated us on the importance of gap insurance, especially when trading in with negative equity and purchasing a new car. Even Julie at the front desk was sweet and polite each time we called to be transferred to Leo! After the purchase, we forgot a couple of things in our old cars and Leo was kind enough to promptly retrieve those items for us the next day. We needed to swap custom rims from an old vehicle with the original stock rims before the offical trade and they went ahead and did that for us with no problems. The process was quicker than any other dealership we've been to and we had fun the entire time. It took us two days to think things through, and we did extensive research just to find that the dealership truly was offering a fair trade in price on our old vehicles, and asking an even fairer price for our new GTI and Alltrack. Honest, fun and fair is what this dealership is, and we'd recommend them to anyone! More

Provided excellent service for a fair price and also was treated very well by all the staff. The wait time was very acceptable for the work required. treated very well by all the staff. The wait time was very acceptable for the work required. More

No pressure sales, and even after I told John that we were going in a different direction, he said it was his pleasure to help. I came back a few days later and but the car I walked away from and they di were going in a different direction, he said it was his pleasure to help. I came back a few days later and but the car I walked away from and they did everything to help me get the car financed with a decent rate despite it not qualifying for the promo. Fabien made it easy and went to bat for me. Appreciate the interaction overall. More

Mike is the guy to go if you are looking to buy a vehicle. He was Knowledgeable, fast and very helpful, he delivered the atlas to us next day at our home. vehicle. He was Knowledgeable, fast and very helpful, he delivered the atlas to us next day at our home. More

GTI - Best Service Experience Ever! Excellent Service Experience! Normally I do not fill out responses, but Matt in Service went above and beyond to make sure everything was done properl Excellent Service Experience! Normally I do not fill out responses, but Matt in Service went above and beyond to make sure everything was done properly! Hats off to Matt and the Service Team for being so Honest and Trustworthy! They got me back on the road in record time and did an outstanding job controlling costs by figuring out a great solution! I really love my GTI, it's so fun and I am so thankful to get it back quickly. I definitely will return for future service. A big Thanks! More