Castle Volkswagen of Schaumburg

After searching for a year, I bought my very first car from Eryk and now I hope to continue buying all of my cars from him going forward. Eryk and Fox Valley Volkswagen went the extra mile to help me, eve from Eryk and now I hope to continue buying all of my cars from him going forward. Eryk and Fox Valley Volkswagen went the extra mile to help me, even as I was purchasing an old trade-in minivan. As a small business owner, I was looking everywhere for a van on a budget. This dealership was the first one to treat me with respect, even as I was looking at the cheapest car possible. I believe that is extremely telling of the dealerships standards for working with all customers. Eryk was polite, helpful, and honest with each step of our process. When I asked for the car fax report information, he took the time to walk through it with me and very transparently indicated the good points and potential red flags. Prior to purchasing the van, it was serviced and I received new replacement parts. This van was an ‘06 Toyota, but it was shined to perfection and I felt like I was driving a new car off the lot. Overall, I am truly grateful for Eryk and his team! 5/5 stars, definitely well deserved More

I dread having to replace my car... going to the dealership, speaking with a sales person I have little trust in, and taking 3 to 4 hours to fill out paper work. However, my experience the past two dealership, speaking with a sales person I have little trust in, and taking 3 to 4 hours to fill out paper work. However, my experience the past two days has been wonderful. I found the car I wanted online. Called and spoke with Angel. He was great, took the time to send photos, and collect all my documentation before having to meet with him, the paper work was ready to sign when I met Angel. He was professional and courteous, even after an issue that arose with our trade in. I would highly recommend Fox Valley Volkswagen, and Angel. More

The Sales Reps as well as the Managers are TERRIBLE at communicating with you! They also tell you they are "working" on things, but they are really just LYING to you! communicating with you! They also tell you they are "working" on things, but they are really just LYING to you! More

It is always a pleasure to maintenance my car at Fox Valley in Schaumburg, IL. Prompt service, very knowledgeable customer service etc. Car is always washed without asking, everyone is always eager to h Valley in Schaumburg, IL. Prompt service, very knowledgeable customer service etc. Car is always washed without asking, everyone is always eager to help. Everyone is great! but my special recognition goes to Matt from service department-outstanding person! More

Mike was great! Very helpful and willing to go out of his way to help me with what I was looking for! Shay took it upon himself to ruin the deal and tell me I wasn't worth the time. Ruined my sales experi way to help me with what I was looking for! Shay took it upon himself to ruin the deal and tell me I wasn't worth the time. Ruined my sales experience for sure. I'll buy a jeep elsewhere. More

I came in for service and Matt was kind and very helpful. He was to explain to me what needed to fix so that I could understand and move forward as needed. He was to explain to me what needed to fix so that I could understand and move forward as needed. More

Great service, quick check-in, friendly and courteous staff and everything was completed in a timely manner. Additionally, the waiting area is comfortable, clean and updated and lets not forget that my v staff and everything was completed in a timely manner. Additionally, the waiting area is comfortable, clean and updated and lets not forget that my vehicle was returned cleaner than when I handed over the keys earlier that morning. Thank you for the quality service all the way around! More

Excellent customer service and work under ur budget.only one thing I don't like is one person in service dep, hard to find person one thing I don't like is one person in service dep, hard to find person More

I went in for oil change. I was a bit afraid to get serviced because of current situation, but I was relieved as soon as I stepped inside. The place was “Covid-19” ready. serviced because of current situation, but I was relieved as soon as I stepped inside. The place was “Covid-19” ready. More

Amazing service every time! Not the closet location to my home but I will drive farther to come to this dealership. They are professional and quick! home but I will drive farther to come to this dealership. They are professional and quick! More