Castle Volkswagen of Schaumburg

The Best! Great service!Ryan went out of his way to make sure we had the best service VW had to offer!BIG THANK YOU!!! VW is lucky to have a man like this work Great service!Ryan went out of his way to make sure we had the best service VW had to offer!BIG THANK YOU!!! VW is lucky to have a man like this working for them! More

To put it short... Incredible! Leonardo, Shay, Fabian and the rest of the group were all fantastic!! They helped us every step of the way and treated us like family. No hustling or Leonardo, Shay, Fabian and the rest of the group were all fantastic!! They helped us every step of the way and treated us like family. No hustling or any nonsense, treated us with integrity and respect right from the start. The experience that we had here is what everyone should get to experience when buying a car. I would recommend this place to everyone buying a new car and foresee myself coming back in the future for sure! More

Amazing Ride thank you !!!!! Thank you for all of your help. The process was smooth and completed within great time!!!!! Todd was friendly and accommodating, and Fabian was profe Thank you for all of your help. The process was smooth and completed within great time!!!!! Todd was friendly and accommodating, and Fabian was professional and to the point. You guys rock, thank you again and cheers to these hot new wheels!!!! More

Great service The salesman Leo was knowledgeable. He laid out all my options and quick to reply to all my followup questons. Very happy with my experience. The salesman Leo was knowledgeable. He laid out all my options and quick to reply to all my followup questons. Very happy with my experience. More

Great service and car buying experience! This was my 2nd stop in my car search (& 2nd VW location) and I am so happy I decided to stop by Fox Valley. Todd was so helpful and so welcoming, he This was my 2nd stop in my car search (& 2nd VW location) and I am so happy I decided to stop by Fox Valley. Todd was so helpful and so welcoming, he made me feel very comfortable with my car buying experience! I couldn’t be happier with my purchase, I love my new Tiguan SE! More

Warranty items resolved I brought my car car in for service to take care of 3 items covered under CPO warranty. Parking brake was not releasing and sticking, rear door latch I brought my car car in for service to take care of 3 items covered under CPO warranty. Parking brake was not releasing and sticking, rear door latch not unlocking always, and AC was not blowing cold always. Issues was diagnosed, parts ordered and car repaired. Had a loaner car, my car was ready when promised. Follow up call to discuss any issues with service was appreciated. More

4th Car buying experience still exceptional You will not be disappointed by visiting and buying from Fox Valley Volkswagen. This is a dealership that truly goes out of their way to give you a gr You will not be disappointed by visiting and buying from Fox Valley Volkswagen. This is a dealership that truly goes out of their way to give you a great buying and service experience at a fair competitive price. How many people can say they have bought 4 cars from the same dealership. They have a low-pressure approach without all the chaos of other dealerships. No bell ringing or the sales manager breathing down your neck to make a deal and take you through the wringer. It feels like being In an Apple store each time I’m there. The owners are always in the dealership to make sure their customers are happy with their sale or service. We recently had an outstanding experience with Rob Milam, who I purchased a used GTI from. I received an amazing deal and very happy with the price and quality of the used car. He has followed up several times after the purchase to make sure we are happy with our new car. A few days after the purchase I noticed a noise from the front end and returned the car for service. I made a service appointment with Matt Pease and he was very apologetic for the inconvenience and got me an appointment the next day after my call. Matt and the mechanics had the car for 2 days and replaced several parts to rid the car of the noise. The car is even better than when I bought it. They truly went above and beyond my expectations! I am just an extremely satisfied customer for the 4th time and needed to give back to them by writing this, they deserve a 5-star reputation (there is no incentive to me for this honest review). IF something isn’t right, give them the opportunity to correct it before writing a bad review. They will make it right; they care about their customers and want you back to buy again. We have referred many friends and family and not a single person has been disappointed. More