Castle Volkswagen of Schaumburg

Unfulfilled Promises and Lies Item after item (my requests) were ignored, unless I followed up, and then, some totally ignored/firgitten. The car I wanted (to test drive) was on th Item after item (my requests) were ignored, unless I followed up, and then, some totally ignored/firgitten. The car I wanted (to test drive) was on the rack having CPO inspection - even though it was on the website. I was told I'd have to put a deposit (which I did) to keep it offline and off market. I continued to shop and, when I felt I'd found another car, I requested my $1000 back. Later on, (after being placated by their "it sometimes takes a few days"), I found the credit had never been put through. I did come back here for that car. I was promised a printout of those things their shop had to do togring it to CPO, never got, only got specs on the 4 tires. Today, I'm waiting for them - TWO WEEKS AFTER THE TURNIN - to deliver the payoff to the finance company on my trade-in! Oh, maybe I'll leave off the crazy reason given for lowering the quote on my trade-in: "you know what it'll cost me to match those Michelins you have on the rear??". I have to say, the cars and the brand ARE FAR BETTER THAN the people they have representing them. More

Volkswagen Tiguan Great job with negotiations and coming to an agreeable number. Got the car in the next day and was ready to purchase. Overall great experience Great job with negotiations and coming to an agreeable number. Got the car in the next day and was ready to purchase. Overall great experience More

Satisfied customer Service agent was very friendly and tuned into my concerns. I was in and out in an extremely reasonable amount of time even with an added fix to my ve Service agent was very friendly and tuned into my concerns. I was in and out in an extremely reasonable amount of time even with an added fix to my vehicle. Great service 👍 More

Good job Collaborative and efficient . Dealer arrange for us a taxi to get a mall in the meantime the made the service. It was two hours service Collaborative and efficient . Dealer arrange for us a taxi to get a mall in the meantime the made the service. It was two hours service More

Good sales person to work with John provided all requested information on the car. He worked with me to get the best car for the money. And the car was ready for pickup as promised. John provided all requested information on the car. He worked with me to get the best car for the money. And the car was ready for pickup as promised. More

My experience at Fox Valley VW Schaumburg I had the 40,000 mile service done on my '13 Jetta Sportwagen TDI. Work was performed without any issues I was able to speak to the tech about a qu I had the 40,000 mile service done on my '13 Jetta Sportwagen TDI. Work was performed without any issues I was able to speak to the tech about a question I had and he was helpful. Everyone was friendly and courteous. More

Matt is the best; give him a raise. Matt took care of me; made sure my car was going to be ready before traffic hit. Kept me informed about everything. Great guy and pretty handsome too. Matt took care of me; made sure my car was going to be ready before traffic hit. Kept me informed about everything. Great guy and pretty handsome too. lol. My experience with Schaumburg VW is always good. And Matt makes it even better. Goes above the average expectations. He is the best. More

👎👎👎👎👎 My experience at the Fox Valley Schaumburg Volkswagen dealership was one to forget. From the moment I began interacting with the staff, I knew I was My experience at the Fox Valley Schaumburg Volkswagen dealership was one to forget. From the moment I began interacting with the staff, I knew I was in for a challenge. I went in because all the lights on the dashboard came on and the diagnostic they shared was that the control unit was bad. After some back and forth, I decide to move forward with them fixing it for a hefty price tag of $730. The following day I went back to the dealership, after receiving no call or update, only to find out that they told me that it was going to be another $330+ because they claimed that the starter on my car was no good. This immediately led to an argument with a disgruntled employee who claimed this was previously an issue even though this functioned perfectly fine before I brought my car in. Ryan, the manager, brought me into his office to take the argument away from the show room floor. After stating that I just wanted my car back the way it was, he claimed the work was done and couldn’t be un-done. Because I was in no condition to continue arguing, I agreed to pay both fees at a cost of more than $800. After taking more than 3 days to fix, I went to pick up my car only to have NEW issues with the car - alarm, automatic locks, and tire pressure lights all appeared on the car. I had to leave my car ANOTHER day to have them fix this as well. It’s evident that the Fox Valley Schaumburg Volkswagen dealership didn’t care about my customer experience or my car. Issues lagged, presented themselves out of nowhere, and there was no communication. It’s clear that this is not a dependable location - I advice you to proceed with caution (and a lot of time) before dealing with this group. More

I love my experience the moment I walked in everyone was so Nice and pleasant. I was told about my recall and it was taken care of the same day. I appreciate that very much. Please keep up the awesome work!! Nice and pleasant. I was told about my recall and it was taken care of the same day. I appreciate that very much. Please keep up the awesome work!! More