Castle Volkswagen of Schaumburg

Great experience I called a day ahead to set up an appointment for a 4-wheel alignment. I was able to get the day and time slot that worked well with my schedule. When I called a day ahead to set up an appointment for a 4-wheel alignment. I was able to get the day and time slot that worked well with my schedule. When I arrived for my appointment, I remembered that I wanted the service writer to take a picture of some rust that was forming on my car to see if it would be covered under the corrosion warranty. The service writer was able to take care of that quickly. My alignment turned out great and the whole experience great as well. More

Nice friendly people John was thorough with his evaluation. I will be doing some comparisons before making my decision on where to get the work done, as it is more body wo John was thorough with his evaluation. I will be doing some comparisons before making my decision on where to get the work done, as it is more body work than car service. More

Everything was great! Daniel was great to work with and very respectful and responsive. He found what we were looking for and made the process very easy and quick. Daniel was great to work with and very respectful and responsive. He found what we were looking for and made the process very easy and quick. More

Sales Shea was fantastic. Between himself and Mike I had a great buying experience. I truly appreciated their time and efforts. They both made the process Shea was fantastic. Between himself and Mike I had a great buying experience. I truly appreciated their time and efforts. They both made the process easier. More

Quick, easy great service!! We were in the market to get a new VW Atlas. We went through Costco services and were directed to this dealership. We got in touch with John Cordova. We were in the market to get a new VW Atlas. We went through Costco services and were directed to this dealership. We got in touch with John Cordova. We told him the exact color and make of the car we wanted along with the upgrades. Within two days the car was located! We were very impressed with smooth process and the detail provided from John and his team. I’ve waited a long time to have a new car and am very pleased with my Atlas! I just love it! Will definitely recommend this dealership to my friends and family!! More

Quick & Friendly Easy to schedule an appointment, great communication with the service team via txt. The service was completed within an acceptable period, and the ca Easy to schedule an appointment, great communication with the service team via txt. The service was completed within an acceptable period, and the car was washed although the sign “Car Wash Closed” was displayed. More

Thorough service every time I visit. Comfortable waiting area. Friendly staff. I drive a bit farther to bring my car here for service instead of the dealer closer to m every time I visit. Comfortable waiting area. Friendly staff. I drive a bit farther to bring my car here for service instead of the dealer closer to my home. More

Perfect except the ending Service went well Drop off was way too much paper work for an oil change and to plug in a light Picked up car and no wash Never told there would Service went well Drop off was way too much paper work for an oil change and to plug in a light Picked up car and no wash Never told there would be no wash until valet gave me the keys Temp was 36 outside Unless cars are washed outdoors you need to deliver a clean car after service I paid for I’ll find a jiffy lube and get a nice car wash for less than your charge More

Friendly and informative I gave this rating because Matt Pease was very informative and friendly. Advised me to do certain services before the winter since the list to fix was I gave this rating because Matt Pease was very informative and friendly. Advised me to do certain services before the winter since the list to fix was a bit lengthy & pricey and I'm a college student. Would recommend to anyone. More

Great service Brought my car in to repair an intermittently occurring problem with the heater. They were able to find the issue, and give me back a warm car for wi Brought my car in to repair an intermittently occurring problem with the heater. They were able to find the issue, and give me back a warm car for winter! More