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Castle Volkswagen of Schaumburg
Schaumburg, IL
658 Reviews
Welcome to Castle Volkswagen of Schaumburg, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Schaumburg, Hoffman Estates, Arlington Heights, Palatine, and Elk Grove Village by delivering a seamless and enjoyable car-buying experience.
At Castle Volkswagen of Schaumburg, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 658 reviews
January 16, 2020
Had a the drivers side window malfunction and fall inside the door on a below freezing day. It was closing time but they waited for us to get there, gave us a loaner and got the window fixed in a timely man the door on a below freezing day. It was closing time but they waited for us to get there, gave us a loaner and got the window fixed in a timely manner. Not fun having your window fail on a brand new car, but Fox Valley made it easier. More
by Dubluzero7
Verified CustomerEmployees Worked With
John McGowan, Julie Keenan, Jim Bucolt, Stephen Golden
January 16, 2020
Jim Bucolt- Thank you so much for everything. You have an amazing crew at Fox Valley Volkswagen. I enjoyed every aspect of buying our car. amazing crew at Fox Valley Volkswagen. I enjoyed every aspect of buying our car. More
by Ranovacekii
January 15, 2020
It is always a very pleasant and highly professional group that keep you informed of the service timeline. A wait is often a time to relax and de stress. group that keep you informed of the service timeline. A wait is often a time to relax and de stress. More
by Dan Bare
Employees Worked With
Scott, Matt Pease
January 15, 2020
Always a pleasure working with Matt. He makes things easy and an enjoyable customer experience. I am very happy with the service that was provided. Thank you. and an enjoyable customer experience. I am very happy with the service that was provided. Thank you. More
by TIFFANYArvanitis
Employees Worked With
Matt Pease
January 14, 2020
Overall satisfied enough to go back. The price is high as one would expect from a dealer. Communication is prompt and clear. Wish they offered coupons more often. as one would expect from a dealer. Communication is prompt and clear. Wish they offered coupons more often. More
by MAHLER5TH
Employees Worked With
Matt Pease, Ken Ritz
January 14, 2020
Fast and prompt service, friendly staff, clean space, always ready to help.I have leased 2 cars last year and got really good service from all departments. always ready to help.I have leased 2 cars last year and got really good service from all departments. More
by YABANOZOV
January 14, 2020
I was pleasantly surprised by the level of professionalism and interest that was shown by Ozzy (sales) and Fabian (finance). They not only took the time to understand what I was looking for bu professionalism and interest that was shown by Ozzy (sales) and Fabian (finance). They not only took the time to understand what I was looking for but they were very good about explaining the process and answering questions along the way. No surprises. More
by RIZIVIMAJ
January 13, 2020
Very friendly and helpful. Dealership was very clean and upscale and everyone that I interacted with was a delight. Took care of my vehicle same day and worked out great. upscale and everyone that I interacted with was a delight. Took care of my vehicle same day and worked out great. More
by CHRISS1928
Employees Worked With
Matt Pease
January 13, 2020
Matt was very efficient and friendly. Reviewed everything with me. I had forgotten to give my coupon earlier. Cashier was extremely okay with that and took care of it for me. with me. I had forgotten to give my coupon earlier. Cashier was extremely okay with that and took care of it for me. More
by Deb Hanson
Employees Worked With
Matt Pease
January 12, 2020
This is my 4th VW leased with Fox Valley group and as always an excellent experience.They make the car leasing experience painless. I can’t say enough about how happy we are with the new Jetta SEL premi always an excellent experience.They make the car leasing experience painless. I can’t say enough about how happy we are with the new Jetta SEL premium, great value for the money. More
by JR
Employees Worked With
John Cordova, Fabian Libreri, Jim Bucolt
