Castle Volkswagen Downers Grove

Service department is terrible Had a problem with tire pressure indicator - it kept giving false positives. The answer I got was that it was due to changes in the weather and I wou Had a problem with tire pressure indicator - it kept giving false positives. The answer I got was that it was due to changes in the weather and I would just have to keep checking it manually. I have NEVER had a car that gave false positive readings based on slight changes in the weather. So naturally, when the false reading turned out not to be, and the tire blew due to some slight road imperfection, it is all my fault, it couldn't possibly have anything to do with the false readings. The service writer was immediately condescending, combative, just wanted to argue and prove to me that I was wrong. That is not customer service., More

Happy to be back in a VW Very pleasant buying experience - finishing up the paperwork went way past closing on a Monday night -- but never once felt rushed or pressured during Very pleasant buying experience - finishing up the paperwork went way past closing on a Monday night -- but never once felt rushed or pressured during the whole process. Rey & Raluca were great to work with! More

Excellent experience The guys were great! Very friendly, truthful and personable. Extremely easy to talk to and very helpful. I would recommend anyone looking for a new The guys were great! Very friendly, truthful and personable. Extremely easy to talk to and very helpful. I would recommend anyone looking for a new or used car to check this place out! More

A wasted, costly service trip Service Consultant refused to believe I had a missing part even when I showed him. He also refused to believe I had acceleration problems and claimed Service Consultant refused to believe I had a missing part even when I showed him. He also refused to believe I had acceleration problems and claimed my trip computer showed no problems at all. He then refused to go for a ride or have me show the problem to a mechanic so it woudl be clear. So after paying hundreds of dollars to Pugi, I had to go to another place wher the problems were indeed found. I was driving with a cylinder missing regularly, and a part missing from the header. Making it worse, I mentioned this to the nice girl who makes follow up calls, I then left a message for the service Manager who did not even call back. I guess they don't care if they get more business. It's a shame, they are located in a good place and offered a nice drop off service. More

New VW Went to my usual VW dealer where I have purchased 3 new vehicles. Came to Pugi to get a second opinion on the value of my trade-in. Quick quote and gr Went to my usual VW dealer where I have purchased 3 new vehicles. Came to Pugi to get a second opinion on the value of my trade-in. Quick quote and great price. More

Service Experience - Excellent! I usually won't take the time to write a service review; however, I immediately was making a point to do so even before I left the dealership. We wer I usually won't take the time to write a service review; however, I immediately was making a point to do so even before I left the dealership. We were extremely pleased with the service provided, mostly the genuine accommodations made by our service adviser. From the initial phone call, to welcoming us to the dealership (bright and early), hospitality, status updates, and final closure. Not only will we return to Pugi VW for service and request the same service advisor, but more importantly, we would consider buying our next car based on this service experience alone! I'm absolutely sure that Pugi Volkswagen feels extremely fortunate to have such a valuable employee. More

Great service and amazing customer service Thanks again for a perfect service experience. Brought my 2011 TDI in for a 70k service price was fair and the service adviser was very well informed Thanks again for a perfect service experience. Brought my 2011 TDI in for a 70k service price was fair and the service adviser was very well informed and friendly More

New Lease After recently coming back to this dealership to get a VW Tiguan for my wife last year I returned to see if I could get out of a car I was very unhapp After recently coming back to this dealership to get a VW Tiguan for my wife last year I returned to see if I could get out of a car I was very unhappy with. Liz took all the time in the world to go over diffrent options and vehicles that I may like instead of my Infiniti. After finding the perfect vehicle, a Passat SE TSI, she not only got me a wonderful deal but took the time to personally track down the color and interior combo that I really wanted, rather than try to get me to settle for something I might not like as much, and picked up the vehicle and had everything ready to go by the time I returned to the dealership. I can't thank Pugi enough for the great deal and great service or Liz for the time she took to put me in the right car and how she went in my opnion "above and beyond" to make sure every detail was perfect. Pugi will definately see both my wife and myself again in the future not just for service but for our next vehicles as well. More

Most amazing uncomplicated new car aquisition ever!!! My sister and I both went to Pugi to get Jetta TDI's with the Premium Package. There are many reasons why we give them such a high rating - They deser My sister and I both went to Pugi to get Jetta TDI's with the Premium Package. There are many reasons why we give them such a high rating - They deserve it!!! We started out online by doing the credit applications and submitting them to Pugi. We were immediately contacted by the dealership to begin the process. Rey was very helpful in explaining everything and getting things prepared before we arrived. My sister's car was already on the lot, and it was cleaned and ready for a test drive and delivery when we arrived. My vehicle was at a Peoria dealership and had to be relocated so I had to wait a little bit, plus I had to contend with other financing issues. The numbers were presented and because of the VW website (don't count on the VW budget calculator, it's way off), we were perhaps a little mislead (on the VW website), but Rey and John explained everything and easily negotiated a happy medium for everyone. Raluca handled all the financing and was just absolutely amazing and determined. While my sister's car was a simple process, my deal required a little more effort, not having anything to do with the dealership. I wasn't so sure I was going to be so lucky to take a new car home. However, my car was received and prepared for delivery, and I took possession a week later. Nonetheless, Ray, Raluca and John got us both into our new Jettas and it was a great experience. In the past it has always been an excruciating process getting a new vehicle, but at Pugi with Rey, John and Raluca, it was a pleasant experience. I'd recommend them to anyone looking to get a new or pre-owned VW! I do have to say Rey goes the extra mile making sure we are completely satisfied with our cars! I haven't had that experience before in any of my new car purchases in the past. More

Great Experience This is the second vehicle we have purchased from this dealership. I would highly recommend anyone to come to this dealer to purchase a vehicle. Josep This is the second vehicle we have purchased from this dealership. I would highly recommend anyone to come to this dealer to purchase a vehicle. Joseph answered all of the questions I threw at him, and helped me out a lot. Raluca helped me get the loan I needed and did everything in her power to get me into a new VW. More