Castle Volkswagen Downers Grove

purchasing my passat with the help of kelsie and raluca! It was a pleasure doing business with them. They were very friendly and made my experience great. I enjoy going t with the help of kelsie and raluca! It was a pleasure doing business with them. They were very friendly and made my experience great. I enjoy going to Pugi with the pleasant staff. Rosanne W. More

Avoid service dept This is a "stereotypical" car dealer: the sales dept and the service dept are two different worlds, and you are made to feel like your questions about This is a "stereotypical" car dealer: the sales dept and the service dept are two different worlds, and you are made to feel like your questions about your vehicle don't matter. I had to buy a car in a hurry because my previous car was totaled and I needed a vehicle to get to work. A few people recommended a VW GTI, which fit my needs perfectly. I found (a used) one at Pugi, test drove it, liked it, did some comparisons, and purchased it. That was fine, and the salesperson (Liz) was very helpful. Not two months later, I had to replace the brakes. There has also been an issue with my windows fogging up during storms, which no one can figure out. In addition, there has been an issue with the radiator fan since I purchased the car. My problem w this dealer is the service dept. I purchased an extended warranty for two years, but I had forgotten the agreement only last for 24,000 miles. When I finally made time to get the radiator fan repair, I had assumed the car was still under warranty, and told this to two people in the service department. When they diagnosed the vehicle, they gave me an estimate for about $1,000 repair. I asked them third time about the warranty, and they finally told me it was out of warranty due to mileage. They charged me $65 diagnostic fee, so I paid that to pick up my car. When I told them the only reason I brought the car because I thought it was under warranty, one person told me he had no recollection of me mentioning it. The other person remembered my mentioning it, but ignored it at the time. . I called Volkswagen, who then reached out to this dealer on my behalf. The dealer refused to admit that they ignored my inquiry about the warranty before performing the diagnostics, and would not refund my $65. Admittedly, I do not know much about cars, and I don't trust dealer service departments in the first place (Toyota and Ford, previous cars I've had, were the same way). However, I try to learn about my vehicle, and I don't think it's unreasonable to ask simple questions before making decisions. It appears that a $65 fee is more important to this dealer than retaining a customer. Perhaps you'll have a better experience, but if you don't, you're not alone. More

Very Helpful Lisa was very helpful looking for a used car that met my parameters. She helped me understand and setup the feature of the vehicle both before and af Lisa was very helpful looking for a used car that met my parameters. She helped me understand and setup the feature of the vehicle both before and after the test drive. More

Great First Time Car Buying Experience! I couldn't be happier with my brand new, 2015 Golf GTI. I had a great first time car buying experience with Lisa at Pugi Volkswagen. Lisa was very kno I couldn't be happier with my brand new, 2015 Golf GTI. I had a great first time car buying experience with Lisa at Pugi Volkswagen. Lisa was very knowledgable, courteous, and most importantly straight forward. I got the car I wanted at a price I was satisfied with, and like I said, couldn't be happier! Would definitely recommend Lisa and Pugi to anyone in the market for/ interested in a Volkswagen. More

Lisa was great!! Lisa Marion-Nnene did a great job- very knowledgeable, great attitude and NOT pushy! I appreciated her help when buying this car and look forward to w Lisa Marion-Nnene did a great job- very knowledgeable, great attitude and NOT pushy! I appreciated her help when buying this car and look forward to working with her again. More

A great experience with Salesperson Devon Brown and Financin We had very nice experience buying VW golf at Pugi dealer. Guys were very friendly, truthful and we never felt rushed or pressured. They are very easy We had very nice experience buying VW golf at Pugi dealer. Guys were very friendly, truthful and we never felt rushed or pressured. They are very easy to talk and helpful. They took time to explain us everything very clearly - all options and possibilities. I will highly recommend anyone to come to this dealer to purchase a new or used vehicle. More

Service department is terrible Had a problem with tire pressure indicator - it kept giving false positives. The answer I got was that it was due to changes in the weather and I wou Had a problem with tire pressure indicator - it kept giving false positives. The answer I got was that it was due to changes in the weather and I would just have to keep checking it manually. I have NEVER had a car that gave false positive readings based on slight changes in the weather. So naturally, when the false reading turned out not to be, and the tire blew due to some slight road imperfection, it is all my fault, it couldn't possibly have anything to do with the false readings. The service writer was immediately condescending, combative, just wanted to argue and prove to me that I was wrong. That is not customer service., More

Happy to be back in a VW Very pleasant buying experience - finishing up the paperwork went way past closing on a Monday night -- but never once felt rushed or pressured during Very pleasant buying experience - finishing up the paperwork went way past closing on a Monday night -- but never once felt rushed or pressured during the whole process. Rey & Raluca were great to work with! More

Excellent experience The guys were great! Very friendly, truthful and personable. Extremely easy to talk to and very helpful. I would recommend anyone looking for a new The guys were great! Very friendly, truthful and personable. Extremely easy to talk to and very helpful. I would recommend anyone looking for a new or used car to check this place out! More

A wasted, costly service trip Service Consultant refused to believe I had a missing part even when I showed him. He also refused to believe I had acceleration problems and claimed Service Consultant refused to believe I had a missing part even when I showed him. He also refused to believe I had acceleration problems and claimed my trip computer showed no problems at all. He then refused to go for a ride or have me show the problem to a mechanic so it woudl be clear. So after paying hundreds of dollars to Pugi, I had to go to another place wher the problems were indeed found. I was driving with a cylinder missing regularly, and a part missing from the header. Making it worse, I mentioned this to the nice girl who makes follow up calls, I then left a message for the service Manager who did not even call back. I guess they don't care if they get more business. It's a shame, they are located in a good place and offered a nice drop off service. More