Castle Volkswagen Downers Grove

Best car buying experience! I worked with Devon brown to help find a car for my family. Devon made the process quick and easy, while still being very knowledgeable and helpful. 1 I worked with Devon brown to help find a car for my family. Devon made the process quick and easy, while still being very knowledgeable and helpful. 10/10 experience, highly recommend. More

Service Dept. On top of their game! The service Dept. was knowledgeable friendly and efficient and took care of all consumers either in person or on the phone. Professional at all times The service Dept. was knowledgeable friendly and efficient and took care of all consumers either in person or on the phone. Professional at all times with a personal touch getting to know their customers. Sheryl is going to be my to go service associate I trust her and appreciate her insights and years of service in cars for making decisions. Thanks More

Great Service!! Sheryl Casey in the service department took great care of me and ensured my warranty covered the service needed! Would definitely recommend going to S Sheryl Casey in the service department took great care of me and ensured my warranty covered the service needed! Would definitely recommend going to Sheryl! More

Sales I did my homework before going to dealers.and I was offered a great deal at Pugi VW as compared to other VW dealers. I would wholeheartedly recommend I did my homework before going to dealers.and I was offered a great deal at Pugi VW as compared to other VW dealers. I would wholeheartedly recommend them. Salesman Kelsey was very friendly. More

Great experience buying an internet deal from 500 miles away I wanted this car so much, I got on a plane and flew to Chicago from Kansas City to pick it up. For many people I'm sure this would be considered risk I wanted this car so much, I got on a plane and flew to Chicago from Kansas City to pick it up. For many people I'm sure this would be considered risky business, but once I got on the phone with Mike at Pugi and talked details about the car (remaining tire tread, brakes, service record, etc.) I knew I was working with professionals who built instant trust. I put a deposit down with my credit card and bought a plane ticket. The car was exactly as described on AutoTrader and when I arrived it was freshly washed and polished. Pretty sure they even put RainX on the windshield, as I drove through showers somewhere in Iowa on the way home. Mike and the Pugi crew made paperwork a breeze, handled financing through VW, and even sent me on my way with a nice little parting gift and a cup of fresh-ground coffee. Oh - Mike picked me up fro the Metra stop near the dealership! And as a side note... the thing that made this car special was its hard-to-find manual transmission. In all the shopping and test drives I went through, Mike was the only guy not to ask me skeptically, "are you sure you can drive a stick?" (Man, I miss the VW slogan, "drivers wanted!") I only wish I lived close enough to Downer's Grove to take advantage of their gorgeous service department and car wash. Next time I need a car I'll be sure to check the inventory at Pugi. More

bait-and-switch ***BUYERS BEWARE***!!! Bait-and-switch tactics are heavily used at this dealership. After shopping, around at various dealerships, I thought I had fou ***BUYERS BEWARE***!!! Bait-and-switch tactics are heavily used at this dealership. After shopping, around at various dealerships, I thought I had found a decent deal at PUGI VW, but when I sat down to sign on the dotted line, I was informed that I was not be offered the 60 month 0% interest that was being widely advertised by VW. After complaining, I was introduced to the proverbial "sales manager" (Bill) who proceeded to inform me that if I wanted the 0% offer, the price of the vehicle would go up by $1,000!! I found this deceptive and quite frankly a throwback to old dealership practices of the 80's and 90's. Needless to say, I walked out without a car. I would rather pay a few hundred more elsewhere, but be treated honestly. More

Best car buying experience we've ever had! We bought a 2017 VW Golf today at Pugi of owners Grove after getting a Internet quote from Rudale Hensley. We have bought many a new car over the la We bought a 2017 VW Golf today at Pugi of owners Grove after getting a Internet quote from Rudale Hensley. We have bought many a new car over the last 35 years of marriage and children though this was our first Volkswagen and our first Internet car buying experience. It is by far the best experience we've ever had! After locating the exact car we wanted on the internet and inquiring about an internet quote, I was contacted immediately by Rudale in Customer Care who quoted us a price. We drove 3.5 hrs from Cedar Rapids, Iowa to Downers Grove, IL to complete the deal. Salesman Reynaldo Torres was waiting for us when we arrived at 8:00 pm the car and the deal were there as promised. As the car was for our recently graduated daughter, Sales Mgr, John DePierre, even gave us a sizable "Recent Grad" incentive discount. Raluca Cheregi helped to move the process along as efficiently as possible. We would highly recommend this dealership. We are extremely happy with the price we got the car for and the whole sales experience! More

Quick and Hospitable After I had a frustrating experience on the phone setting up the service appointment, I found the actual service and the service rep (Adam) excellent. After I had a frustrating experience on the phone setting up the service appointment, I found the actual service and the service rep (Adam) excellent. Adam got my car in earlier than expected and it was finished in a timely fashion. I would recommend service and will return. More

Unprofessional people play games Unprofessional sales people, play games. They made too much profits I think so after 5 min the women was done and had no cars for sale. Try a differ Unprofessional sales people, play games. They made too much profits I think so after 5 min the women was done and had no cars for sale. Try a different dealership. I'm More

Great car buying experience I purchased a GLI from Pugi VW last week. I traveled 2.5 hours from Peoria to Downer's Grove with my trade after speaking with Reynaldo Torres on the I purchased a GLI from Pugi VW last week. I traveled 2.5 hours from Peoria to Downer's Grove with my trade after speaking with Reynaldo Torres on the phone. He went above and beyond to make my purchase hassle free and even worked to get me more on my trade. I would strongly recommend Rey to anyone looking for a Volkswagen. As a side note, having an in-house Allstate agent was strange. Be careful not to have any policies pushed on you. Overall good experience. More