Castle Volkswagen Downers Grove

My overall experience at the Pugi VW dealer was great. Andre Jennings listened to what I wanted and brought in a car from another dealer to meet the need. Andre Jennings listened to what I wanted and brought in a car from another dealer to meet the need. More

Very Help full easy to work with staff. walked in not Very Help full easy to work with staff. walked in not expecting to get the car the same day. but everything went smoothly. Great dealership ! Very Help full easy to work with staff. walked in not expecting to get the car the same day. but everything went smoothly. Great dealership ! More

I bought a new Tiguan from Pugi Volkswagen. The dealer and manager in this shop are so kind for me to decide to buy the car from them. They are still helping me to advice when I have trouble or accident. and manager in this shop are so kind for me to decide to buy the car from them. They are still helping me to advice when I have trouble or accident. Moreover, the price in Pugi is considerably preferrable. More

Great sales person, he spent a lot of time and effort to get the deal going, very helpful & good customer service. Thank you very much. get the deal going, very helpful & good customer service. Thank you very much. More

The dealership was undergoing renovation if not all out reconstruction. Despite all this, the atmosphere was pleasant, unhurried and very accommodating. If this is how they operate in essential construct reconstruction. Despite all this, the atmosphere was pleasant, unhurried and very accommodating. If this is how they operate in essential construction chaos, I cant wait to deal with them when there facility is completely up and running. More

My daughter and I experienced the most excellent service working with Andre Jennings when she recently purchasing her 2009 Jetta car from Pugi Volkswagen in May of 2011. Andre offered outstanding customer s working with Andre Jennings when she recently purchasing her 2009 Jetta car from Pugi Volkswagen in May of 2011. Andre offered outstanding customer service that was solely based around the family needs and convenience!!! He went above and beyond to meet our needs! This is the first vehicle my family purchased from this dealer and now I’m looking to purchase mines. Because of Andre and the staff exceptional service Pugi Volkswagen will be my top choice when it’s time for me to purchase. I hope to have the pleasure of working with Andre again and confidently refer others to him looking for an outstanding experience!! My sister will be contacting you soon! More

I was in the market for a new car; I picked 4 different car brands; Volkswagen was the 4th car I went to test drive. I walked into the dealership and immediately felt comfortable. Lizzy introduced herself car brands; Volkswagen was the 4th car I went to test drive. I walked into the dealership and immediately felt comfortable. Lizzy introduced herself and went over the car information and we did a test drive in the Passat at the price point I wanted to spend. She was very informative, easy to work with; I never felt pressured to buy the car. I took the car home; my husband and can back in the morning to talk about the car. My husband liked and respected her opinion. He kicked the car up 2 price points and we went home with our new Passat SEL! We love the car, Lizzy and Pugi. I highly recommend Pugi for your next purchase. Beverly and Guy Augsburg More

I had purchased my previous car through Pugi in January of 2009. I was not really in the market for a new car, but Andre cold-called me and said that my 2008 VW Passat was quite desirable on the secondary of 2009. I was not really in the market for a new car, but Andre cold-called me and said that my 2008 VW Passat was quite desirable on the secondary market and would draw excellent trade-in value. Intrigued, I headed in to take a look around. I was given a very fair appraisal of my car and ended up only going up about $25 a month to get into a brand-new 2012 Passat. Andre was very helpful at every step of the way. I would not hesitate to work with Pugi again on my next car purchase. More

I leased a CC and my mom leased a Jetta from Pugi and it was the most seamless car buying process we have ever had from start to finish. Nate is the man and definitely an expert as his knowledge of Volkswa was the most seamless car buying process we have ever had from start to finish. Nate is the man and definitely an expert as his knowledge of Volkswagen is unparalleled. During delivery of the car he spent extra time answering every question I had. I also talked to much of the other sales staff while waiting for paperwork and they are all top notch also. Great experience/staff/customer service and we will definitely be back in the future. More

I went in to buy a used Jetta. I test drove the car with Rinaldo and bought the car with John. Both were very approachable, polite and not pressuring in any way shape or form. I would definitely buy from th Rinaldo and bought the car with John. Both were very approachable, polite and not pressuring in any way shape or form. I would definitely buy from them again. Excellent people to work with all around and I would recommend them. More