Castle Volkswagen Downers Grove

Andre and the finance department at Pugi were friendly and very helpful. Andre was present and committed to providing excellent customer service. I got the car I wanted at the price I needed. My overall e and very helpful. Andre was present and committed to providing excellent customer service. I got the car I wanted at the price I needed. My overall experience at Pugi was very positive. More

With lots of emails and lots of questions on my part I finally purchased a 2012 TDI Jetta from PUGI. It was one of the nicest ones I could find with the look that I liked. It didn't have the homelink, aut finally purchased a 2012 TDI Jetta from PUGI. It was one of the nicest ones I could find with the look that I liked. It didn't have the homelink, automatic start on the remotes, tinted windows (I do that on the side so that's not a big deal), or electric seats, BUT it did have everything else. This is my 3rd TDI and probably not my last! The dealership was very clean and nice. The employees were nice. The finance lady was a little slow so held me up but she did manage to sell me a $3,300 extended warranty which I believe is well worth it. Hopefully it covers as much as we talked about and I don't have issues with it. That is to later be determined. But overall experience was good. I buy and sell vehicles on the side so this is only my third vehicle I've bought from a dealership in the past 5 years and about 20 vehicles. Lets just say I can be a little rough trying to get the price down and they managed to go down for me although they didn't budge much off of what they were asking. But they cleaned, detailed, filled up the car, and did a lot to help me out. I just wish I wasn't an hour and half away from them so I could stop by the dealership more often. There needs to be a closed VW dealership to me!!!! More

Andre was very professional and friendly, test drive experience was great. He had the car clean & ready for the test drive when we arrived at the dealership, and inside (a convertible in February) for experience was great. He had the car clean & ready for the test drive when we arrived at the dealership, and inside (a convertible in February) for us to inspect before we took it out. We got a great car at a price we were happy with. Better value and experience at Pugi than CarMax or the other dealers where we had looked at other similar vehicles. More

The sales associate and dealership met all my needs. I felt like they listened to me and helped me get the car I wanted. The overall experience was good. felt like they listened to me and helped me get the car I wanted. The overall experience was good. More

I was looking for a used MINI Cooper and their price was very competitive. This was my first time purchasing a car without seeing it in person (I live in Canada) and Rey and Bill did a great job putting me very competitive. This was my first time purchasing a car without seeing it in person (I live in Canada) and Rey and Bill did a great job putting me at ease about the entire process. They went above and beyond their duties as sales representatives and kept me apprised of each step. They even offered to help arrange shipping! The only downside is that I couldn't thank them in person for all their help. I would definitely recommend Pugi for your next car purchase! More

Great Deal on a great car. Andre also provided great service. I got 2010 Jetta with low miles. I did not have to look any further. service. I got 2010 Jetta with low miles. I did not have to look any further. More

Negotiated a trade online as I lived in south dakota. Rey was very friendly and easy to work with from the start. Pugi gave me the best value for my trade and Rey really gave me a good picture of the ca Rey was very friendly and easy to work with from the start. Pugi gave me the best value for my trade and Rey really gave me a good picture of the car i was getting so there were no surprises when i got there. Customer service was A+ and Rey went the extra mile to get me new tires on the car and had the detail shop hand wax the car twice just so it would look brand new! Rey and Pugi have given me the best dealer experience I have ever had and I would highly recommend them to anyone! Thanks again! More

Had a very positive experience working with Andre. He definitely has patience and great customer service skills! Overall very satisfied with the customer service and the car and would definitely recommen definitely has patience and great customer service skills! Overall very satisfied with the customer service and the car and would definitely recommend this dealer and Andre!:-) More

Pugi provided a very positive car buying experience. The Pugi provided a very positive car buying experience. The sales team was knowledgeable about technical details of the car. Made recommendations about Pugi provided a very positive car buying experience. The sales team was knowledgeable about technical details of the car. Made recommendations about features that are not really necessary - a good sign. Communication was very friendly, prompt, and reliable. The sales transaction was in line with verbal agreements. Overall, Pugi leaves a very good impression as a trustworthy VW dealership. More

I had gone to other dealerships in the area before speaking with Lizzie and Pugi VW. She was very professional and had the exact car that I was looking for. I came in and immediately felt comfortable speaking with Lizzie and Pugi VW. She was very professional and had the exact car that I was looking for. I came in and immediately felt comfortable during the negotiating process. They were extremely fair and it was the customer care that sold me. Lizzie was kind and went through all the features the car had to offer. She took the time and showed me she actually valued me as a customer. It didn't just end with the sale of the car. When I bring the car in for service I'm treated with the same care as if I'm purchasing a new car all over again. They are extremely friendly and know the true meaning of Customer Care. I will come back to Pugi again and again. Thank You Lizzie for making my car shopping experience the best ever! More