Castle Volkswagen Downers Grove

Very professional and courteous the service was one of the best. The salesman was very helpful and honest there was no hidden cost or fees i would recommend this place to anyone the best. The salesman was very helpful and honest there was no hidden cost or fees i would recommend this place to anyone More

I am a very young, not so great credit, NEW car shopper. Coming into pugi i wasn't expecting much, especially when I'd just left a couple competitors dealership who practically cave me the cold shoulder imm Coming into pugi i wasn't expecting much, especially when I'd just left a couple competitors dealership who practically cave me the cold shoulder immediately after stepping into there facility. I was delighted and amazed at the type of treatment i received from the start to finish with my shopping and purchase of a new VW with PUGI!! they will work with you untill everyone is completely satisfied, and the customer leaves happy. They just make it SIMPLE. I'd definitely recommend them to anyone, and have been to a lot of friends! More

Great overall experience. Quick, straight forward deal with great pricing and without any of the typical sales shenanigans that occur at dealers. The staff was extremely friendly and knowledgeable, and th with great pricing and without any of the typical sales shenanigans that occur at dealers. The staff was extremely friendly and knowledgeable, and the showroom was awesomely pristine. More

Andre was professional, courteous, listened to what my needs/wishes were for a new car lease, took notes and made it happen, no muss, no fuss. I would highly recommend Andre and the Pugi team for a new needs/wishes were for a new car lease, took notes and made it happen, no muss, no fuss. I would highly recommend Andre and the Pugi team for a new or used VW. I got my wife's new Jetta deal done in one 10 minute visit, after dancing around with my prior dealer for 2 months AAA+++ to Andre & the Pugi team !! More

Visited the dealership because it was close to home, took a test drive and the 09 Jetta drove good, wasn't convinced as I am used to SUV's but was looking for decent gas mileage and did not want to settle f a test drive and the 09 Jetta drove good, wasn't convinced as I am used to SUV's but was looking for decent gas mileage and did not want to settle for a 4 cylinder, Jetta has 5 cylinders and good pick up, still looked around and considered an Accord with a V6, but the Jetta came with a 2 years Bumper to Bumper warranty and so this car made more sense. The experience with the salesperson Andre was good, even though the dealership would not negotiate on the internet price, still i feel like we had a good experience and purchased the Jetta which included the 2 years Bumper to Bumper warranty, only time will tell how good the car and the warranty really is. Have only had the car for 9 days so i can't give an opinion as to the reliability of the car and the service dept. as i have not had any experience with the service dept., yet. Yes, would recommend this dealership. More

Great car buying experience. Andre was professional respectful, thorough, and very friendly. I would go to see him if you are interested in purchasing a VW from Pugi, you can't go wrong. respectful, thorough, and very friendly. I would go to see him if you are interested in purchasing a VW from Pugi, you can't go wrong. More

Negotiations were no nonsense and rational. The trade in value provided was on target and fair based on KBB and Edmunds valuations. Good service and inventory to choose from. value provided was on target and fair based on KBB and Edmunds valuations. Good service and inventory to choose from. More

The staff was very pleasant to work with! Very friendly environment and the service was excellent. I felt like the salesman, Andre Jennings, put my needs as the customer first. He was knowledgeable and t environment and the service was excellent. I felt like the salesman, Andre Jennings, put my needs as the customer first. He was knowledgeable and thorough. The finance manager, Raluka was very helpful and patient with our many finance questions and was very personable. More

As a first time buyer of a new car Andrew help me out. Being a picky customer Andrew was patient with me while I tested some cars while I made up my mind. Eventually I made my mind with some guidance from Being a picky customer Andrew was patient with me while I tested some cars while I made up my mind. Eventually I made my mind with some guidance from Andrew. Had a great experience at pugi volkswagen and everyone was friendly and well inform of the cars they sell. Thanks again Andrew More

MY EXPERIENCE WAS GREAT I APPRECIATE THE KNOWLEDGE AND PROFESSIONALISM WAS REFRESHING. IT'S GOOD TO KNOW THAT SOME DEALER STILL CARE. THANKS AGAIN PUGI VOLKSWAGEN PROFESSIONALISM WAS REFRESHING. IT'S GOOD TO KNOW THAT SOME DEALER STILL CARE. THANKS AGAIN PUGI VOLKSWAGEN More