Castle Rock Chrysler Dodge Jeep Ram

Our salesman Ray Belanger was very knowledgeable about the Cherokee Limited we ended up buying. He is a true asset to the dealership. the Cherokee Limited we ended up buying. He is a true asset to the dealership. More

Service was good but taking weeks after calling for an appointment to get one bneeds to improve. appointment to get one bneeds to improve. More

Bought a 1 YO Wrangler from them. I took the car back 3 times because I could smell coolant, plus it overheated one time for about 20 seconds. They had the car for about 40-42 days ov I took the car back 3 times because I could smell coolant, plus it overheated one time for about 20 seconds. They had the car for about 40-42 days over the 3 returns, and they replaced the entire engine under warranty. That was great, and the car runs great (2.0 Liter). My reason for the 3 Stars is the lack of communication from anybody at the store, for most of the time the car was in the shop. That was very frustrating, especially since they had the car for so long, 1st was 2 days, 2nd time was 4 days and the 3rd was over 1 month! Anyway, after going into the dealership, several times, and speaking with Mark, the used car manager, and Mike, the service manager, I started to get very timely updates. If Mike said he would call, he did. If, from the beginning, I had the communication that Mark & Mike offered , I would have given the store 5 Stars. Knowing what I know now, would I still use them? Yes, I would. I do not think the poor communication I experienced is typical of the store. More

The best service center ever! Brandon Kahrem is the best and most efficient customer service representative any customer can ever get. He is reliable, trustworthy,hands on , patie Brandon Kahrem is the best and most efficient customer service representative any customer can ever get. He is reliable, trustworthy,hands on , patience, understanding and courteous! He has a great communicative personality,skills and positive attitude! His employer is blessed to have such an asset! More

Service rep quoted me two hours to complete work and car was ready on time was ready on time More

Great experience! The team at CDJR made me feel confident in my new car. They are good people who treat their customers well! The team at CDJR made me feel confident in my new car. They are good people who treat their customers well! More

I leased a new Willys, was treated respectfully, shown a variety of models to meet my budget, and negotiated pricing and payments with ease. variety of models to meet my budget, and negotiated pricing and payments with ease. More

They were very attentive and in a timely manner I have no complaints on the service complaints on the service More

I'm always treated with kindness and respect. My work is done in a timely manner and my vehicle is returned to me clean. That is why I always return to the same place that I purchased my vehicle. My work is done in a timely manner and my vehicle is returned to me clean. That is why I always return to the same place that I purchased my vehicle. More

We came in to JUST look at Jeep Wranglers. John Cook was understanding and showed us what was available. There was no pressure whatsoever. After our test drive we told John we would be back John Cook was understanding and showed us what was available. There was no pressure whatsoever. After our test drive we told John we would be back the next day, he introduced us to Scott Malone. I had to see if my current car was going to be totaled by the insurance company. It was not. However, we still contacted our bank and received a pre authorized loan confirmation. We returned to the dealership both John and Scott Malone met us and we talked. We did purchase the Jeep. Zaki in finance was able to save us on a lower interest rate and explained the warranty processes, he answered all our questions and there was still no pressure. Before I left John even sat with me in the jeep and showed me everything on the dash to make the drive home a bit less hectic. It was a very pleasant experience overall. The people were friendly, even the sales people that were not working with us. Everyone was down to earth and friendly. I would definitely recommend this dealership over any one else. More