Castle Hyundai Oak Lawn

Best customer service experience! Courtney Davis was able to help us every step of the way and was able to help us purchase my wifes dream car with a price that was good for us. Huge Courtney Davis was able to help us every step of the way and was able to help us purchase my wifes dream car with a price that was good for us. Huge thanks to him and to happy hyundai for making the process super easy and stress free. Will definitely go back to them if we want another car :) More

If looking to buy a vehicle Courtney is definitely the salesman to go to ! He made my buying experience a great one compared to others I’ve dealt with . He goes the extra mile to make sure you get what yo salesman to go to ! He made my buying experience a great one compared to others I’ve dealt with . He goes the extra mile to make sure you get what you’re looking for and to get you a good deal . Will definitely go to him anytime my family and friends are looking for a vehicle. More

Courtney gets the job done , Professional , Honest , & Funny , Explained everything to me, didn’t feel like he was just trying make a sale , Thanks , I’ll be back when I ready to upgrade again . Funny , Explained everything to me, didn’t feel like he was just trying make a sale , Thanks , I’ll be back when I ready to upgrade again . More

I was not about to give my business to the dealership, due to interactions with another employee. After meeting with Courtney and him answering my questions and listening to my wants, I walked out with a due to interactions with another employee. After meeting with Courtney and him answering my questions and listening to my wants, I walked out with a brand new 2026 at what I was hoping to pay. Professionalism and excellent customer service goes a long way! More

I am writing to formally document and escalate my experience with Castle Hyundai in Oak Lawn regarding recent service on my vehicle. What should have been a straightforward recall-related repair turn experience with Castle Hyundai in Oak Lawn regarding recent service on my vehicle. What should have been a straightforward recall-related repair turned into a prolonged, frustrating, and ultimately unacceptable experience marked by poor communication, misleading information, and questionable workmanship. I had my vehicle towed to the dealership around March 16 after the check engine light came on. At intake, I was told the vehicle would be inspected within two days. While there was a slight delay, I was initially understanding. On March 19, my service advisor, Kaitlyn, sent a diagnostic video outlining several issues. I was informed that the diagnostic fee would either be applied toward repairs or covered if the issue fell under warranty. I was later told the check engine light was triggered by a recall involving the knock sensor, meaning the diagnostic should have been covered. During that same communication, Kaitlyn also advised me of additional concerns, including my steering column damage from a prior break-in. She further explained that in order to complete another recall involving a steering-related component, I would first need to pay over $1,000 to repair the steering column. I agreed based on her explicit representation that the repair would restore the steering column to a clean, finished, and “aesthetically perfect” condition. From that point forward, communication deteriorated significantly. I repeatedly had to follow up for updates, and at one point was given a promised completion date on a day Kaitlyn was not even scheduled to work. When I called for updates, I was advised by another staff member to wait until she returned, which is not only unhelpful but highly unprofessional. When I was finally notified that my vehicle was ready, the situation escalated immediately upon pickup: - The check engine light was still on when I started the car. I had to return inside and bring this to Kaitlyn’s attention, after which I was told it was due to a “loose hose.” This raises serious concerns about the quality and completeness of the work performed. - The steering column remained visibly broken and open, directly contradicting what I was promised. Only at that point was I informed that an additional $250 would have been required to replace the cover—information that was never disclosed upfront, depriving me of the opportunity to make an informed decision. - My key fob, which worked perfectly prior to service, no longer functioned. Despite being told multiple times that it was “working,” it clearly was not. This required repeated back-and-forth and ultimately escalation. - A basic safety issue—the driver-side brake light—had not been addressed or even identified, despite what I understand to be a standard multi-point inspection. I was given inconsistent and inaccurate explanations for why this was missed, including being told the trunk could not be accessed, which I immediately disproved on-site. At that point, I requested to speak with a manager. Nick assisted and ultimately provided a replacement key, which I initially appreciated. However, this has proven to be a temporary fix rather than a resolution. After returning to regular driving on April 20, it has become clear that the underlying issues were never properly resolved: - The key and locking system continue to function intermittently, strongly suggesting that something was damaged or improperly reassembled in the steering column during the repair. - The automatic lock/unlock feature tied to ignition behavior is inconsistent, further reinforcing that this is not a key issue, but a mechanical or electrical issue caused during service. - The front brakes now appear to be in poor condition—something that should have been identified during any legitimate inspection. In short, I paid over $1,000 for a repair that was misrepresented, poorly executed, and appears to have introduced new problems to my vehicle. More

Castle Hyundai is fantastic and I can’t recommend Juan enough! I just purchased my 3rd car from him and he’s the best! enough! I just purchased my 3rd car from him and he’s the best! More

Luis was very helpful and professional throughout the process. The transaction was smooth, transparent, and I got a great deal. Highly recommended! process. The transaction was smooth, transparent, and I got a great deal. Highly recommended! More

Luis have an excellent customer service, understanding exactly what we need.at the beginning we aren't sure if we get Tucson he confessed us .we are extremely happy and we thanks him for the help . exactly what we need.at the beginning we aren't sure if we get Tucson he confessed us .we are extremely happy and we thanks him for the help . More

Everyone so generous! And friendly! I really appreciate for this new step in my life. And start my credit. And friendly! I really appreciate for this new step in my life. And start my credit. More

The best dealership I ever been to everyone was nice Lewis was very helpful and understanding . Lewis was very helpful and understanding . More