Castle Hyundai Downers Grove

Nizar made the car buying process easy and hassle-free! Great experience working with him. Great experience working with him. More

I was informed about every detail of the car and answered every question. The salesman was very kind and knowledgeable in his trade and helpful in every step. every question. The salesman was very kind and knowledgeable in his trade and helpful in every step. More

Always kind and ready to help and service. Nizar (salesman) and Keith (service) are great to deal with. Each time I come we're always treated with courtesy. Nizar (salesman) and Keith (service) are great to deal with. Each time I come we're always treated with courtesy. More

Great and seamless experience! Would highly recommend the salesman Nizar. The process was smooth and the service was top notch! Would highly recommend the salesman Nizar. The process was smooth and the service was top notch! More

The repair center knocked the valve off my tire. Trying to get in for the 4th time, I think, to get the leak on my tire fixed. They screwed it up. When calling again, they tell me I can't get in for Trying to get in for the 4th time, I think, to get the leak on my tire fixed. They screwed it up. When calling again, they tell me I can't get in for over a month! And maybe see another Genesis dealer. Why should someone else have to fix their screw up! Will never use a Castle dealership again! More

TL;DR for my wall of text below: Service center used wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit o wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit of "fun" with the car before returning it. The tech who did the oil change on my car used the incorrect weight of oil, 0W-20 instead of 0W-30. Once I noticed this on the invoice, the service rep at the counter made a show of running off to the servicing area and came back assuring me they did use 0W-30, but weren't able to key it in properly because it was a "new type of oil". Just a completely nonsensical excuse to try and get me out the door, and I wasn't about to waste any more time after waiting 2 hours for the service to finish. I went home, grabbed some 0W-30 Mobil 1 AFE, and changed the oil myself, making sure to fill a sample bottle when draining to ship out to AMSOIL labs for testing. Lo and behold, they confirmed the sample had 0W-20 viscosity. The way this panned out, it's obviously super unlikely my engine will end up damaged from it, but ONLY because I caught it and immediately remedied it myself. Hyundai specifies 0W-30 for this engine for good reason, and anything thinner WOULD eventually result in adverse effects. This experience has completely killed any possibility of me using a Hyundai dealership service center for maintenance, and also voided a huge selling point in Hyundai's vehicles for me, their 3 year complimentary maintenance - if the free maintenance can result in vehicle damage, what's even the point? Also, they played around with my N mode (track mode) settings. My N Custom 2 setting was set to full sport+ on everything when I got my car back. The car starts in Normal mode and going into, and changing any N mode settings requires several extra steps that are impossible to do on accident. More

Eduardo Alvarez is amazing! Very smooth sales process, no surprises, car was purchased online (never saw the car in person) and everything was completed seamlessly! I received Very smooth sales process, no surprises, car was purchased online (never saw the car in person) and everything was completed seamlessly! I received the car from my transporter and everything was exactly as expected and the car was in amazing condition (pre-owned). I recommend this dealership and Eduardo whole-heartedly - again, very easy, stress-free purchase! Eduardo is top-notch and I would recommend you see him if you want to make a purchase! More

Ron Lubben was great. He was recommended to me by my sister. We now have 3 Hyundai's. Great place to buy a car. He was recommended to me by my sister. We now have 3 Hyundai's. Great place to buy a car. More

I purchased a used 2016 BMW 750i on October 28, 2023 from Castle Hyundai, with Chang "Chase" Cho as the salesman. At the close of the deal, he assured me that the spare (second) key for the vehicle would be Castle Hyundai, with Chang "Chase" Cho as the salesman. At the close of the deal, he assured me that the spare (second) key for the vehicle would be mailed to my home by the following Tuesday. Needless to say, the key has not been mailed to me. I have called and spoken to Mr Chang Cho on 5 different occasions on this matter. Each time he tells me some story about a "Manager" who he said would handle my request for the spare key. On two separate occasions, I asked Mr Cho if he could ne honest and admit that the key does not exist so I can proceed to get one from Bill Jacobs BMW in Naperville at my own expense, but he always claimed that it was not necessary since they (Castle Hyundai) would provide the spare key. Following my fifth call to Mr Cho today (Saturday December 2, 2023), he was still telling me stories about the key. At this point I am forced to escalate this matter because of the misleading information flowing from Mr Chang Cho. If he is the "face" of Castle Hyundai, then this dealership needs to re-evaluate its operations and the practices of its salesmen. Let me quickly add that I purchased a Lexus GS430 from this dealership in 2014 (while it was still operating as PUGI). The reputation of PUGI was not exemplary, just FYI. More

Long time Pugi (Genesis) customer who will no longer visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it. visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it. Little background - I've purchased three cars over the years from Pugi. I always found their staff to be knowledgeable, low pressure in their approach but most importantly, they always placed a heavy emphasis on service. While that attitude still exists amongst some of the employees (Jordan Hernandez was fantastic as was Mike), it's obvious that they are grossly understaffed (likely upper management's fault) and the acquisition was not handled well. They have less mechanics than they used to and that leads to longer wait times in getting in to see them. If you need an example, try making a last minute appointment. Mike, to his credit, got me in last minute but that was only because it was a repeat issue. But if you are buying a car, be aware that you'll likely need to find somewhere to service it. As I type this, I've been on hold, disconnected or directed to an incorrect or non-functioning voicemail 8 times over the past 20 minutes in attempt to get the status of my vehicle repair. The operator's located in another building and despite her being very friendly and helpful, she literally can't connect with anyone there (cashier, service associate or manager). With the acquisition by Castle, they also changed software platforms so they no longer have any of your maintenance history. Even though this was the third time they were addressing my same issue, they couldn't view what they did previously so I had to find all the receipts from prior visits so they could see the maintenance history. To their credit, they did cover the cost of the fix (as they should have) but Castle needs to take a hard look at what made Pugi successful and invest in their operation or I'll buy my 4th Hyundai elsewhere. More