Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Ford of Michigan City
Michigan City, IN
471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
471 Reviews of Castle Ford of Michigan City
November 05, 2022
Samantha allowed us to take all the time we needed to make our decision about the car. No pushy sales tactics. Everyone there friendly and helpful. Johnnae in internet sales also very helpful, providing make our decision about the car. No pushy sales tactics. Everyone there friendly and helpful. Johnnae in internet sales also very helpful, providing answers to our questions, before making an hour long drive to the dealership. We did purchase the car we found on the website. More
by B & L
Employees Worked With
Samantha Lloren’s-Moffitt (Sales) and Johnnae (internet), Trace Kennedy
September 22, 2022
Least a car from Castle Ford for 3 years they send me an early buy out 2 months before the lease was up. Talked to my rep at Castle i said it shows they have another Ford Explore on lot he said it wasn't du early buy out 2 months before the lease was up. Talked to my rep at Castle i said it shows they have another Ford Explore on lot he said it wasn't due in for another week i kept calling their weekly about the SUV i find out they sold it instead of calling me to trade my lease in. I started to work with another rep about a Lincoln Aviator that shows they had she said that's not in either i told her i want to lease that SUV a couple weeks go buy i found out they sold that SUV from under me again. Now my lease was up 9/21/2022 so i had to buy the SUV out so i could have something to drive I will never refer or deal with Castle Ford again. I been leasing cars for 30 years this by far was the worst experience i ever dealt with. More
by mike
Employees Worked With
Terry Morse, David Ortiz
March 08, 2022
Customer service was top notch here. My salesman was there for my needs and made the experience a good one. My only advice would be to make sure the customer knows what all is needed as My salesman was there for my needs and made the experience a good one. My only advice would be to make sure the customer knows what all is needed as nobody lives just down the street anymore. More
by 941wmcaffee
Employees Worked With
Jherek Miller, Trace Kennedy
January 18, 2022
Love my used BMW I purchased from here. Samantha is great and ensured I was happy! Also Trace helped explain each document to me as I was a first-time car buyer. I couldn't say enough good things about my ex and ensured I was happy! Also Trace helped explain each document to me as I was a first-time car buyer. I couldn't say enough good things about my experience! More
by leannalynns
Employees Worked With
Samantha
September 06, 2021
Very nice dealership. No pressure. Very informative process. Ended up buying a car from them. Salesman - Terry Morse was excellent. Made the buying process a pleasure. process. Ended up buying a car from them. Salesman - Terry Morse was excellent. Made the buying process a pleasure. More
by john
Employees Worked With
Terry Morse
June 25, 2021
Best purchase experience ever! Tom Perkins is the Best purchase experience ever! Tom Perkins is the salesperson to deal with. He is the greatest!!!! Best purchase experience ever! Tom Perkins is the salesperson to deal with. He is the greatest!!!! More
by Hope
Employees Worked With
Thomas Perkins
