Castle Ford of Michigan City

Responsible after sales Problem with car after two weeks of purchased. Salesman are not being helpful to solve problem. Did not replace part that he promise to replace. D Problem with car after two weeks of purchased. Salesman are not being helpful to solve problem. Did not replace part that he promise to replace. Did not follow up with customer that he has problem solve, or need further assistance. More

Milt Dabagia ❤️ We purchased a new vehicle from this dealership today and it was painless! Milt Dabagia was fantastic. We did not feel pressured during any aspect o We purchased a new vehicle from this dealership today and it was painless! Milt Dabagia was fantastic. We did not feel pressured during any aspect of our purchase. Milt made sure we were in the vehicle that WE wanted. He explained and showed us all the features of our new vehicle. This is our 2nd purchase at this location and Milt is the reason we returned here. The Finance Director, Felix Sanchez, was also very pleasant to work with and very nice. Dispite increased interest rates that are on the rise, he was able to get us a fantastic interest rate on our new vehicle. We could not be happier. More

Purchased Used Found a used truck online. Terry answered everything I could ask over the phone so went to see him next day. Truck was everything he said. Was able to Found a used truck online. Terry answered everything I could ask over the phone so went to see him next day. Truck was everything he said. Was able to make a great deal and took it home. More

Beyond amazing!! From Sales to the Service dept. this dealership has gone out of their way to help get me into a car. There are really no words to describe how great t From Sales to the Service dept. this dealership has gone out of their way to help get me into a car. There are really no words to describe how great they are. I’m blessed to have met them in my life! More

Milt Dabagia worked very hard to get me my Lincoln The service department is great very reasonable. They got me the car I have always wanted. The loan officer worked hard to get me a good rate. Milt The service department is great very reasonable. They got me the car I have always wanted. The loan officer worked hard to get me a good rate. Milt taught me everything my car can do and was very kind and knowable More

What a difference on the other side of the business. Service writers need to work on soft skills. My service writer might have had a long/bad/non-ideal day but as the customer I have no way of knowing t Service writers need to work on soft skills. My service writer might have had a long/bad/non-ideal day but as the customer I have no way of knowing that and as such I can only base my opinion on that one experience. I shouldn’t feel like an inconvenience to them for my being there. To be honest I’d rather have not needed to make the appointment but my car wasn’t performing as desired with only 600 miles, so I had to be there. I also don’t enjoy being talked down to like I’m an infant. I don’t need the queens English just talk to me like an adult just like you’d expect and LIKE to be talked to. This service department IS NOT LIKE CASTLE SALES. I will think long and hard before I return next time I need service, there are other Ford Dealers who like to do factory warranty work and change my oil. More

Blower motor Called in for appointment. Got in same day and was fixed that day. Polite and helpful service employees. Even washed the truck despite the cold temp Called in for appointment. Got in same day and was fixed that day. Polite and helpful service employees. Even washed the truck despite the cold temperatures. More

Purchase of new vehicle Fastest time ever in purchasing new 2018 Ford Edge. Received a great price and what I thought was a very good trade value for my vehicle. Blake was e Fastest time ever in purchasing new 2018 Ford Edge. Received a great price and what I thought was a very good trade value for my vehicle. Blake was excellent to work with, as was all employees we interacted with. More

They are under construction remodel The front dest female worker was grumpy and not so polite. They other workers where ok, and helpful. Maybe the grumpy worker is because of the remodel The front dest female worker was grumpy and not so polite. They other workers where ok, and helpful. Maybe the grumpy worker is because of the remodeling going on, but still horrible attitude. Was not completely satisfied. More

Friendly and Fair Chris Bellamy did an excellent job earning my business on a used vehicle. The price I was quoted by the internet sales manager was the one offered at Chris Bellamy did an excellent job earning my business on a used vehicle. The price I was quoted by the internet sales manager was the one offered at the dealership. They listened to what I thought my trade in was worth, and the financing was as painless as financing can be. It was definitely worth the trip down to Castle Ford. More