Casper GMC Cadillac

BUYER BEWARE! I was forced to buy a new car from them after my 2021 Yukon XL broke down while heading to Yellowstone from Colorado. Engine needed to be replaced an I was forced to buy a new car from them after my 2021 Yukon XL broke down while heading to Yellowstone from Colorado. Engine needed to be replaced and they said that it may take a YEAR to get a new engine from GM. I came to find out that GM shipped them a new motor 2 weeks after I had to buy a new car from them in order to get home. Horrible trade in for the 2021 Yukon. They were dishonest and unwilling to make good on the trade once we found out about the new engine. This is a classic example of unfair and dishonest trade practices. I strongly suggest that you buy a car elsewhere. They can't be trusted. More

I'm not sure what has changed there in the past few years, I dropped off my truck for repairs on Monday, by Thursday I still haven't heard from them, so I called and the attitude I received was terri years, I dropped off my truck for repairs on Monday, by Thursday I still haven't heard from them, so I called and the attitude I received was terrible, pretty much they didn't give a xxxx about me needing my truck repaired, then when I asked when could they repair it I was told Ooooo maybe we can get parts in a week or so. I picked up my truck and took it to another Dealership that cares about their customers. Worse customer service ever, IF YOU DARE CALL IT THAT CUSTOMER SERVCE. Yeah Right Never again will I spend my hard earn money there. NEVER More

They need to sale their dealership to someone who actually cares about the service provided and better yet GMC needs to find someone who will honor their brand. actually cares about the service provided and better yet GMC needs to find someone who will honor their brand. More

Our truck ran worse after they worked on it. Had the same codes after we got it back, still jerked when shifting and they kept it for almost a month to fix absolutely nothing. They also screwed Had the same codes after we got it back, still jerked when shifting and they kept it for almost a month to fix absolutely nothing. They also screwed up our bill. Told us multiple times the warranty covered everything and that all we owed was the deductible. Ended up charging us over $2000 the day we picked it up. The next day we got lucky and someone in GM’s billing dept called to let us know there was an error with the bill. The error was that they charged us $1800 more than they were supposed to. They credited us back. Holly repeatedly told me we would only owe the deductible, then the day we came in to get it she got rude and claimed she never said that and charged us the $1800 more than owed. I’m grateful billing caught her error or we would’ve had to pay out of pocket for them to mess our truck up worse than it was before they worked on it. A couple months later we had to bring it in again for the same codes, but this time it was also dumping diesel and coolant. Truck reeked of diesel fuel so bad it gave us a headache to drive it over a mile, went into limp mode so limped it to the nearest shop. It was a smaller shop and the mechanic there too a look and said there was so much wrong with it that it would be best to take it to GM since they have all the necessary tools. He advised us to trailer it, because driving it might ruin the engine. We trailered it over 100 miles to Casper GM only to have GM tell us they found nothing wrong and to come pick it up. No codes, no leaks (even though 5 of us plus a mechanic witnessed it dumping fluid on the ground). We called another shop in Casper and told them what was going on. They evidently have had a few customers come to them with the same issue with GM claiming they can’t find anything wrong with a blatantly leaking, busted truck. We picked up our truck and will hopefully have it fixed by next week. All GM did was wash the truck and cleared the codes. They didn’t even do that great of a job washing it, we can still clearly see where it’s been leaking. Be cautious of GM’s service Dept. We haven’t heard anything good about them from anyone we’ve talked to. The sales dept does a decent job, but after this experience I would never buy a used vehicles from them. Who knows what kind of junk passes the mechanics “inspections” and gets put on the lot to sell even though they barely run. More

I took my vehicle in for warranty work. They replaced Tankata airbag inflators. In the course of the work, my dashboard was broken in three places. The dealership has refused to do anything They replaced Tankata airbag inflators. In the course of the work, my dashboard was broken in three places. The dealership has refused to do anything to right the damage that was caused. More

Melanie, Wes and Wil were AMAZING with helping me get everything I need! Outstanding customer service! They made sure to do everything they could to get me into an amazing vehicle! HIGHLY recommend goin everything I need! Outstanding customer service! They made sure to do everything they could to get me into an amazing vehicle! HIGHLY recommend going to them! You won’t be disappointed! Thank you SO much for everything! It is greatly appreciated more than you know! More

Both Wes and Mel were helpful in the purchase of our new truck. We are slightly disappointed that we didn't get some of the options that we went in looking for. truck. We are slightly disappointed that we didn't get some of the options that we went in looking for. More

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM P by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me. For two months since then, I’ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced: (i) repeated broken promises from Matt Harvey, of CASPER GMC and from and Jay from GM Customer Care (“GM”) to get back to me; (ii) CASPER GMC’s and GM’s willful disregard of the promises made to owners like me in GM’s Factory Power Train Warranty; (iii) CASPER GMC’s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and (iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue. (v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC. Casper GMC and GM Customer Care do a good job of watching each other’s back but totally ignore the backs of customers like me. If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk! More

Melanie Peterson was intuitive, informative, knowledgeable, & pleasant & personal to work with. She knew the Vehicles! No pressures! Melanie was concerned for my needs & genuine. The manager & f knowledgeable, & pleasant & personal to work with. She knew the Vehicles! No pressures! Melanie was concerned for my needs & genuine. The manager & financial people the whole team were super friendly. We went there on an errand for my brother & I bought a Cadillac! I'm from Cody, Wyoming & have been looking at vehicles. I highly recommend Casper Buick GMC Cadillac Dealership team! I would go back for my next vehicle! Thanks! More