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Casey Kia - Service Center

Newport News, VA

3.3
172 Reviews

172 Reviews of Casey Kia - Service Center

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February 15, 2020

Everyone is so nice and helpful. I have recommended you guys to a lot of people hope you keep up the great work. Thank you, I love my KIA!!! More

by dianaturner57
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the positive endorsement of my staff! We strive to exceed the expectations of all of our customers with radical hospitality! We love having you as one of our valued customers! Please let me know if you need anything in the future! Sincerely, Roberto A. Dial- General Manager

February 08, 2020

My son had an emergency on the road with his 3018 Kia Sorento. The vehicles was towed to Casey. The service department was very helpful with rental information and keeping us informed as to the status of More

by MARBETH156
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz
Feb 15, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful that we were able to offer assistance to help with your service needs. We strive to exceed our customer's expectations with radical hospitality! We look forward to taking care of all of your service needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 25, 2020

Appoint making was easy, great reminders via text and phone. The overall experience was great. I will definitely drop my car off for services again. More

by njylfe
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
Jan 25, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of service needs. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your service needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 18, 2020

Very great people!! They greet you when you drive up and take good care of you. My service writer, Joey is awesome!!! He is a great person and does everything great! More

by glendalabama
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz, Pamela Denny
Jan 22, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the positive endorsement of Joey Duncan. It is our goal to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

January 14, 2020

I was assisted courtously and timely. My complaint is with my driver seat being moved and my radio station changed. No need to adjust seat other than forward or backwards. No need to change the radio! Do More

by Brown
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
January 14, 2020

Love the friendliness, efficiency of the service. Everything is handled porfessionaly as well! Waiting area is comfortable. The service team keeps you updated on needed maintenance. More

by Jsateren
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz
Jan 16, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of my service department and staff. It is our goal to exceed all of our customer's expectations with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 01, 2020

Casey Kia is a very good dealership. From the sales force to the finance team to the service department, everyone acts in a professional manner. We love our new Kia. More

by The Earnhardts
Recommend Dealer
Yes
Employees Worked With
Kristen
Jan 03, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. We strive to exceed all of our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

January 01, 2020

Always friendly people. The waiting area is comfortable and clean. Complimentary coffee and snacks are available while you wait. The wait time is normally less than what they tell you at check in. More

by shflbout
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christine
Jan 03, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. We strive to exceed all of our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

December 20, 2019

Appreciate unexpected extras! For Christmas I told my 90 -year-old father I would get his car inspected and pay for any repairs or maintenance.As soon as I drove in,I was attended More

by Sonny
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Dec 21, 2019 -

Casey Kia responded

WOW!!! Thank you so much Sonny for the five star review! We are extremely grateful for the opportunity to take care of the service needs on your father's car. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 18, 2019

Good availability of appointments, waiting room is nice (TV a little loud) . Greeted promptly with a smile, welcomed to service area addressed directly by name very nice touch. More

by goin2margaritavil
Recommend Dealer
Yes
Employees Worked With
Katie, Joseph Butkiewicz, Pamela Denny
Dec 18, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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