Casey Kia - Service Center

Problem was diagnosed and fixed on the same day as was requested. Service rep that worked on my car was Joey. I rate him 5 stars. requested. Service rep that worked on my car was Joey. I rate him 5 stars. More

Quick recall work I had a recall that needed done and the service team did a quick and thorough job on the work and got me on the way. If you are going to have a recal I had a recall that needed done and the service team did a quick and thorough job on the work and got me on the way. If you are going to have a recall this is the way I would want it to go. More

5/22/20 went to the Kia dealership not knowing if I could test drive a car or not during this pandemic. Kaitlin Fields came outside immediately to greet me with a smile and asked how she could help me. could test drive a car or not during this pandemic. Kaitlin Fields came outside immediately to greet me with a smile and asked how she could help me. She asked all the right questions and she was knowledgeable about her job. She made the environment feel comfortable and her personality is great. If you need a car from Kia, go see Kaitlin Fields. Signing off “Riding Sweet 2021 Kia Seltos” More

This is a great dealership.. They are always on the money. Friendly and easy to talk to. I did not buy my vehicle here, but they are happy for me to get it serviced here. money. Friendly and easy to talk to. I did not buy my vehicle here, but they are happy for me to get it serviced here. More

Casey Kia, on 11999 Jefferson Ave Newport News Service Casey Kia, on 11999 Jefferson Ave Newport News Service Department: I took my 2018 Kia Cadenza in for routine service. I never have issues with my v Casey Kia, on 11999 Jefferson Ave Newport News Service Department: I took my 2018 Kia Cadenza in for routine service. I never have issues with my visits. The service staff in my opinion are excellent. My service on 3/4/20 was excellent. This is my second vehicle I have purchased from the dealership and I live my car. Christine Allen is very professional and knowledgeable. More

The service personel is outstanding, their attitude and personality flows, over the past 91/2 years they have been helpful for whatever I have needed personality flows, over the past 91/2 years they have been helpful for whatever I have needed More

Casey dealership is by far one of the best experiences I’ve had buying a new car. Jacob Martinez was not pushy and took his time to explain the car I was interested in, along with willing to work with my I’ve had buying a new car. Jacob Martinez was not pushy and took his time to explain the car I was interested in, along with willing to work with my financial goal with purchasing the vehicle. I really had a great experience with him in the purchase of my new vehicle. More

So here’s my story with Casy Kia; I bought a truck So here’s my story with Casy Kia; I bought a truck that I love and 2 days in it starts making noises. The service staff, management and sales staf So here’s my story with Casy Kia; I bought a truck that I love and 2 days in it starts making noises. The service staff, management and sales staff find out about this and In no other words go above and beyond!!! For about a week they have fixed problems that couldn’t be for seen all on the integrity of there character. Getting me in a loaner and even on the day when the loaner car wasn’t enough for my construction company getting me my truck for a day to get materials to my job site before taking it back to work on more of the issues. And the most amazing thing about it they haven’t made me feel like a burden, instead they have shown empathy and understanding to my needs as a customer but above all a human being! So this is my chance to make it know and send out a heart felt thank you to all at Casy Kia that have put there hearts into this on my behalf. More

Everyone is so nice and helpful. I have recommended you guys to a lot of people hope you keep up the great work. Thank you, I love my KIA!!! guys to a lot of people hope you keep up the great work. Thank you, I love my KIA!!! More

My son had an emergency on the road with his 3018 Kia Sorento. The vehicles was towed to Casey. The service department was very helpful with rental information and keeping us informed as to the status of Sorento. The vehicles was towed to Casey. The service department was very helpful with rental information and keeping us informed as to the status of the repair. The car was fixed when they said it would be. This was a very positive experience during a stressful situation. More