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Casey Kia - Service Center

Newport News, VA

3.3
172 Reviews

172 Reviews of Casey Kia - Service Center

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January 27, 2021

It took me three visits to the service department 1 by appointment and 2 unannounced visit to get them to correct the problem with my car,the service assistant Christine told me one thing the visit and t More

by I cant beleive It
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christine
Jan 28, 2021 -

Casey Kia responded

We did have an intermittent misfire on this vehicle which made it hard to pinpoint,We do apologize.Please call me at 757-933-2243 if we can help you in any way moving foward..Thanks and if any other issues happen we will take care of those.

January 27, 2021

The only reason I give 5 stars, is because there is no 6 or 7 and so on. I buy my cars here because of the Service. More

by Stephen Melillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen, Jimmy Dianna
Jan 27, 2021 -

Casey Kia responded

Thank you so much Stephen for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of my service department. We strive to exceed the expectations of all of our customers with radical hospitality. I thought you purchased your cars here because of me :-) Thank you for the positive review old Friend! Sincerely, Roberto A. Dial- General Manager

Jan 27, 2021 -

Stephen Melillo responded

Ha!!! You too! You guys are part of... La Famiglia!

December 15, 2020

My service representative Christina Allen is awesome. She explained everything that was done with my car and recommended other maintenance that needs attention. She worked closely and in tandem with the mast More

by nplopez071426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen
Dec 18, 2020 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of Christina Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 12, 2020

Amazing dealership everybody is friendly and efficient was able to get a brand new car in only a matter of minutes if I had to choose any dealership it would be this one More

by Jasonmaxxx11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Vincent, Karla Tristani, Forrest Eversole, Diana Johnson
Dec 18, 2020 -

Casey Kia responded

Thank you so much Jason for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Forte. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

November 26, 2020

The staff was very professional. They gave me an excellent greeting when I pulled up for service. They provided me with what my service was being done in detail. More

by Tajmahal80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Dianna
Nov 28, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of my staff in the Service Department. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

October 29, 2020

The best service that I could possibly get parts department service department excellent people service I came in on the upsell from parts DepartmentI will continue to come back as a customer as lon More

by Diego
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Dianna
Nov 07, 2020 -

Casey Kia responded

Thank you so much Diego for the five star review! We are extremely grateful for the opportunity to take care of your service and parts needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 26, 2020

Awsome people....im very pleased with christina....my service lady... thanks for what you do...and I don't want to leave out my parts lady. Robin hunt More

by Pops82
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina is awsome..she she knows her job.... thanks for what you...do..and I don't want to leave out my parts lady..Robin..awsome...lady
Oct 26, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of Christine Allen and Robin Hunt. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your service needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 25, 2020

Casey KIA is the best dealership by far! Sales and service department are very professional! Everyone is helpful and they always make sure you are well taken care of!!! Keep up the good work Casey KIA More

by Melissa Martinez-Chellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Dianna
Oct 26, 2020 -

Casey Kia responded

Thank you so much Melissa for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my sales and service staff. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

September 24, 2020

Professional, timely and friendly service. Service appointment was on time and vehicle is running great. Thanks Kavishai for the great customer service. You were amazing! More

by Rob S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kavishai Jackson
Sep 25, 2020 -

Casey Kia responded

Thank you so much Rob for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of Kavishai Jackson. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial-General Manager

September 06, 2020

Always great service everyone is helpful and friendly. From oil changes to inspections . Keep up the great work I always recommend you guys and I love the Optima happy with your brand . More

by Jim902019
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t know names
Sep 07, 2020 -

Casey Kia responded

Thank you so much Jim for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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