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Casey Kia - Service Center

Newport News, VA

3.3
172 Reviews

172 Reviews of Casey Kia - Service Center

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March 02, 2022

Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody More

by Darrellsnyder64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Allen
Mar 07, 2022 -

Casey Kia responded

Thank you so much Darrell for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christina Allen and the rest of my service staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 17, 2022

Christina lets me kniw how long the work will take, the cost up front and she always finds coupons ro help me out. More

by Bev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen
Feb 20, 2022 -

Casey Kia responded

Thank you so much Bev for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 08, 2022

As usual my service was efficient and very professional. I have always had excellent service on my 2018 Kia. More

by dolam
Customer Service
Recommend Dealer
Yes
Employees Worked With
Becca Crist
Feb 13, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Rebecca Crist. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

December 19, 2021

This dealership has never completed a required repair on my car without problems. Never again, More

by Not Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy Jo Bob
Dec 20, 2021 -

Casey Kia responded

Sorry the hear you are having a repair issue. Please call me direct to discuss and resolve your service issue. Ed Colton Parts & Service Director Casey Kia 757-933-2243

December 11, 2021

They take really good care of my Optima. Glad I chose them. Ask for Becca, she rocks! More

by kksingsrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becca
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for wonderful endorsement of Rebecca Crist. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 10, 2021

Great dealership. Charles Archer is 100% customer oriented sales person. Over the past 10 yrs I've purchased 3 vehicles. I'm not just a customer but a friend for life. More

by RTUNIA
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Allen
Dec 11, 2021 -

Casey Kia responded

Thank you so much Mr. Tunia for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of Charles Archer and Christine Allen. Thank you for your loyalty and your friendship! Sincerely, Roberto A. Dial- General Manager

December 09, 2021

Christine was very helpful explaining the problem, processes, and keeping us informed about the progress. The loaner we were given made the experience mostly pain free More

by jlambj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine Allen. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 03, 2021

Service department is helpful and pleasant. I recently visited for my one month appointment and felt like a VIP! I was a little late getting there, but it looks like I was scheduled in a way that they pl More

by liv1n4god
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Crist
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 01, 2021

You Have to schedule three different appointment with these guy's If you havent problèmes with your car under warranty work. Make appointment for to get it check took three month for the next appoi More

by Getpaid2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Colton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Casey Kia responded

Sorry for any mix up please feel free to contact me direct @ 757-933-2243 i am sure we can resolve your issue. Ed Colton Service Manager Casey Kia

Dec 03, 2021 -

Getpaid2012 responded

Hello Tryed calling Number no good Call me 757 358 4189

November 17, 2021

Two recall appointments, they dont profit waiting for third hope my car doesn't catch fire. More

by Living in fear
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jada customer support, Shannon Lavender
Nov 19, 2021 -

Casey Kia responded

Please feel free to call me direct @ 757-933-2243 to discuss your issue. Ed Colton Parts & Service Director Casey Kia

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