Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
172 Reviews of Casey Kia - Service Center
Sort by
March 20, 2013
I went in for a oil change on a service plan I'd purchased when I started the lease on my Kia Soul. Unbeknownst to Casey Auto Group, I'd had a terrible experience with another Kia dealership a year purchased when I started the lease on my Kia Soul. Unbeknownst to Casey Auto Group, I'd had a terrible experience with another Kia dealership a year ago. It turned out that when I purchased the service plan, the jerk who sold it to me pocketed the money and then never signed me up for the service plan. Worse, when I learned of this, it took two weeks of screaming, raving madness to convince the people at the other Kia dealership that I'd been wronged, and it involved threats of litigation, profanity, and intense arguments. It was, by far, the worst encounter with any organization I'd ever had, and I am an AT&T customer, so that's a profound statement. So when I went into Casey Kia, I was probably what I would call a "Problem Customer." Viewing all Kia Dealerships as an evil, incompetent, nightmare, I was tense from the moment I walked in the door. Service Adviser Christine Allen was kind and polite, and put me at ease... until something went wrong. It turned out my service plan had been erroneously cancelled, and I was going to be charged the $45 for the oil change. While that may not seem like much, I immediately had flashbacks of my previous encounters, and was furious that I'd been wronged once again. At this point, I was irrationally enraged, and ready to begin screaming, cursing, flailing my arms and generally behaving like a psychopath until burly mechanics were forced to toss me out of the garage. I approached Christine, who did what so few people in customer service fields can: she listened. She acknowledged I had been wronged and sympathized. She began to helpfully try to solve the problem. She went above and beyond, looking up numbers and expertly navigating through the dense maze of Kia's corporate structure, trying to find out what had happened. She was willing to get on a three-way phone call with me and the other Kia dealership, and helped me to find the problem. I then went out into the parking lot and shouted a bit at the people who had messed up, but I no longer associated them with Casey Kia. By her professional demeanor and competence, she'd in one fell swoop turned my opinion of Kia Dealerships around. Walking back in, I handed her the phone and she quickly set right what had been wrong, reinstating my plan. My car had already been serviced by this point, and I was free to go. So not only did Christine provide excellent customer service, she did so in every customer service professional's worst nightmare: an irrational customer enraged by something the agent had no control over. So thanks a lot to Christine Allen, for her patience and professionalism. I would definitely go to Casey Kia again. More
by bthurman327
Employees Worked With
Christine Allen
October 23, 2012
On 10/22/12 I went to the dealership to get a second key for my Kia Rio...being kind of in the market for a new car to replace my Ford Expedition...my wife stumbled upon the Kia Sorento. This is when Pam sa for my Kia Rio...being kind of in the market for a new car to replace my Ford Expedition...my wife stumbled upon the Kia Sorento. This is when Pam saw us and explained everything about the Sorento. Her knowledge of the vehicle and ability to work with me as far as the bottom line is concerned was awesome. Her knowledge of Certified Pre-Owned cars and the Kia Warranty was fantastic + the history of the vehicle pretty much sold me and my wife before walking into the dealership! She was by far the best car sales person I have ever purchased a car from and will most likely (if I'm in the market for a Kia again) be a repeat customer. More
by cmiles367
Employees Worked With
Pam Lawrence
June 22, 2012
Casey KIA was determined to make me happy, so along with KIA corporate, they are replacing the part under warranty even though they cannot duplicate the issue. My experience with Southern KIA Lynnhaven was KIA corporate, they are replacing the part under warranty even though they cannot duplicate the issue. My experience with Southern KIA Lynnhaven was the polar opposite. They were completely oblivious to what I needed fixed and only concentrated on charging me for all kinds of weird premium services I had no interest in. If you want to buy/service a KIA, save yourself the the time and head to Casey KIA, I wish I would have bought my vehicle here initially. I think I would have been better off. Update on Casey, Francine got me in with an appointment the very next business day and had my vehicle working awesome. I was not charged as my work was under warranty. I was able to use their convenient shuttle to go to work and was even picked up to get my vehicle. Bottom line here, I am VERY happy with Casey KIA's no nonsense, all business, consumer driven approach. Francine, thanks again. Even though you were clearly having a busy day, you made sure I was taken care of. More
by BluePatriot
Employees Worked With
Francine, Bill and Christine
March 02, 2012
I came into the Service Department to have a keyless remote that I had purchased elsewhere programed. Ms. Stewart informed me that the cost would be $52 and change, and that it would be 20 minutes befo remote that I had purchased elsewhere programed. Ms. Stewart informed me that the cost would be $52 and change, and that it would be 20 minutes before anyone could do it and that it would take another 40 minutes to accomplish the task. The price seemed high but Ms. Stewart expained that the car had to be hooked up to the computer and the remote had to be programed through the computer. Approximately 35 minutes later, Ms. Stewart brought me my keys and remote. She stated that the old remote did not work and did I want it thrown away. I stated that I did. Ms Stewart then indicated that there would be no charge and for me to have a good day. Thanks to Ms. Stewart my day got much better!!!! More
by oldpm
Employees Worked With
Francine Stewart
November 17, 2011
I came in with my tire indicator light on. They determined that I had a screw in my right front tire. They took out the screw and plugged the hole very quickly and Francine told me there was no ch determined that I had a screw in my right front tire. They took out the screw and plugged the hole very quickly and Francine told me there was no charge for it. I always come to Casey Kia for service and ma never disappointed. They always do a great job. More
by monikakelly
Employees Worked With
Francine
August 23, 2011
I thought that it was unusual that the service guy told me that even though my owner's manual says that I should change my oil every 7000 miles, he said that was wrong and I should change it more often. I me that even though my owner's manual says that I should change my oil every 7000 miles, he said that was wrong and I should change it more often. If I needed to change it more often, why doesn't my manual tell me that??? More
by jaz44
Employees Worked With
Bill
July 05, 2011
Christine and Francine helped to get me in and out as fast as possible. THEY ARE AWESOME, and always seem to try to get everyone taken care of as fast as possible!! Always A+ customer service and quality fast as possible. THEY ARE AWESOME, and always seem to try to get everyone taken care of as fast as possible!! Always A+ customer service and quality. More
by watersxa
Employees Worked With
Christine and Francine
July 01, 2011
I purchased my Kia from this dealer and have never had a reason to complain about the service I have received. Mr. Nettles is always very upbeat and a positive person in your service department. The price reason to complain about the service I have received. Mr. Nettles is always very upbeat and a positive person in your service department. The price is acceptable but everything has gone up to the point that I will not call any Great. I have recommended this dealer to others. More
by Chippersdad
Employees Worked With
William M Nettles
June 27, 2011
Unable to complete service in one day, despite 9 am appointment and 8:35 am drop off. Rental car provided (paid by service department). Needed to return one week later due to ineffective replacement p appointment and 8:35 am drop off. Rental car provided (paid by service department). Needed to return one week later due to ineffective replacement part. Again, transporation (i.e., loaner vehicle) provided by dealer/service department. Drop-off was at 9:15 am and personal vehicle was available (and fixed!) by noon. More
by ArvinGuy
Employees Worked With
three
June 22, 2011
NEVER HAVE I EVER had such an ease of an experience at a dealership! I recently relocated from Florida, so had to get my inspection decal and all that fun stuff. Francine went out her her way to have her de dealership! I recently relocated from Florida, so had to get my inspection decal and all that fun stuff. Francine went out her her way to have her department accomodate in a impressive timely manner and went above and beyond to buff out a small scratch that accumulated during my relocation. I did not expect such great service, nor could I ask for better service. I feel as though I now have a personal friend at my new local Kia dealership. More
by BrittReece
Employees Worked With
Francine Stewart
