Casey Kia - Service Center

Customer Service My Sales Rep was Charles Archer and he was great. He help me every step of the way thru the processs of purchasing out new vehicle. He even called m My Sales Rep was Charles Archer and he was great. He help me every step of the way thru the processs of purchasing out new vehicle. He even called me couple of days after my purchase of the vehicle to make sure everything was OK and to schedule my first service appointment. More

Wasn't even planning on getting a new car Brought my used car for a normal alignment fix and was introduced to the new 2016 models and instantly fell in love, I got a great deal and don't regr Brought my used car for a normal alignment fix and was introduced to the new 2016 models and instantly fell in love, I got a great deal and don't regret it at all More

Service I miss my service department you guys rock open up shop in Jacksonville Fl pleases I am going crazy with the service my KIA is receiving here I miss my service department you guys rock open up shop in Jacksonville Fl pleases I am going crazy with the service my KIA is receiving here More

A great explained detailed information on buy a new car Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks More

Oil change for my car Big Juan was very professional and accurate and quick on servicing my car. I really appreciate the customer service that was giving to me by him and t Big Juan was very professional and accurate and quick on servicing my car. I really appreciate the customer service that was giving to me by him and the service manager who was on duty during my visit. More

From Just a Thought to Got it Done! My son and I were just thinking about the possibility of getting a new Optima (black preferably) but I had no funds to make that work. We had a Soul a My son and I were just thinking about the possibility of getting a new Optima (black preferably) but I had no funds to make that work. We had a Soul and had brought it in for its service. While there my son looked around the lot and saw one of the models he really liked. He told me about the vehicle and I told him that if they could make it work, we will do the trade. As usual, Sarah and the crew at Casey got to work and helped us get it done!! Everyone was so courteous and helpful throughout the whole process! They made us feel like part of the family!We couldn't get the black one but my son got one he really liked! I am happy with his choice. This is an updated graduation from college gift for my son. I must say, it does make him look more like a college grad! Special thanks to Brandon, Roberto and Steve--you too, Angie!! :) Sarah was fabulous, friendly and knowledgeable More

I called Francine told her my problem, she told me to come in, she checked the van, told me what they thought the problem was. She kept the van, since my husband was sick she sent me home in a van. I h come in, she checked the van, told me what they thought the problem was. She kept the van, since my husband was sick she sent me home in a van. I had to take him to the hospital with a mimi stroke, she returned my van at the hospital fixed! Have had no problems since, will make the trip from Suffolk to Francine for any work, inspection, etc. from now on. Great people and service! What was wrong with the van was not what the other dealer had said! More

Our vehicle was subject to a recall, however, we had not had an opportunity to get it in for service due to surgery and several other issues. We had not realized the seriousness of the issue until a man ad had an opportunity to get it in for service due to surgery and several other issues. We had not realized the seriousness of the issue until a man advised us while we were driving that we had no brake lights. We were close to the dealership on a Saturday and stopped in to see if we could get any assistance even though we knew the service department was closed. We were met by Ken Ashcome who immediately began assisting in getting the work order written up to get the vehicle inducted and advising that he could call and get us a rental vehicle if we needed it. As luck would have it, Francine Stewart just happened to be there and began looking into one of the dealership's rental cars. She returned shortly with a key and advised that our vehicle would be inducted for recall work on Monday. She told us to keep the rental car as long as we needed it. True to her word, our vehicle was brought in on Monday and she personally oversaw all service required, advising me Monday afternoon that all required work was complete. I have had our vehicle serviced there before and have always been extremely happy. We have remained with this dealership's service department as a result of the original deal and the way we were treated when we bought the vehicle. We have not been disappointed in its service department either. We do know that when we are in the market for a new vehicle, this is where we will be. We would have probably been in for a new vehicle by now, but are still extremely satisfied with the one we bought and are not in a hurry to get rid of it. v/r chuck morris More

assisted me with airbag recall even when my car wasn't specifically listed because it had recall issues and did it all with a smile wasn't specifically listed because it had recall issues and did it all with a smile More