Casey Kia - Service Center

Over after 5 years I have used this location to service my Kia Optima since 2014, which is when I moved into the area. My last experience has ensured that I will not be I have used this location to service my Kia Optima since 2014, which is when I moved into the area. My last experience has ensured that I will not be using these services moving forward. Generally, I understand and accept that no one person or business is perfect. But nothing drives me farther from a business than associates that do not accept responsibility for their shortcomings. I dropped my car off around 1:30 PM for service that should have taken about 2 hours (Service dept.'s estimate, not mine). I utilized the courtesy shuttle service to return to work. Most people would assume if you took the shuttle to work, you would need it to get your car. Apparently not the associate I was assigned to. I called the service department around 5:20 hoping for an update on my car, but my associate was nowhere to be found by the person that took my call. It was another 15 minutes before I received a return call in which the associate carried the conversation as though everything was fine. When I asked about not receiving a call, he said he called me around "3 something" and that my phone just "rang and rang." No apology, no accepting responsibility. In the 5 years I have been a customer, I have received numerous calls and voicemails attempting to procure my business (e.g., "it's time for an oil change, please call us back to schedule an appointment."). But this one time in which my business has already been secured, my phone did not send a caller to voicemail? Further, was my business not worth a follow up call at 4 or 4:30 or anytime BEFORE the shuttle service ended? Apparently no. Ultimately, I had to pay for myself to be transported to my wife's workplace and forced her to be inconvenienced with my son in tow to ensure I would have my vehicle for work the next day. In my line of work, time is literally money and your integrity is everything. Nothing grates my being more than someone lying and shirking responsibility. Seems the same cannot be said here. More

Great and fast experience I had a whole bunch of stuff to get worked on my car. They offered a local shuttle for me while I wait . I didn’t have to use but the service only too I had a whole bunch of stuff to get worked on my car. They offered a local shuttle for me while I wait . I didn’t have to use but the service only took 2 hours including my Courtesy clean. More

Exceptional Customer Service I called and was helped by Ms. Cassandra after expressing my vehicle concerns. She was very thorough and courteous. When I arrived for my scheduled ap I called and was helped by Ms. Cassandra after expressing my vehicle concerns. She was very thorough and courteous. When I arrived for my scheduled appointment I was greeted promptly and Joe B took good care of me. He explained everything clearly, made me feel comfortable and was knowledgeable about the service and work that needed to be done to my car. Very friendly and family atmosphere. More

Above and beyond!!! This service department is great! They treat me like family and are always honest with me about my repairs. They demonstrate a lot of respect between This service department is great! They treat me like family and are always honest with me about my repairs. They demonstrate a lot of respect between departments and I think that’s a sign of a well run store. Pamela is nothing less than the best; friendly, helpful and handles my car with respect. Thank you Pamela and the rest of the team at Casey Kia. More

Oil change and inspection. I was getting information on refinancing my car to get the monthly payments down. I was able to get a complimentary car wash. Great service. Thanks. I was getting information on refinancing my car to get the monthly payments down. I was able to get a complimentary car wash. Great service. Thanks. More

Fantastic Service I took my recently purchased vehicle in for an oil & filter change, first free service and an issue with the window tint. Christine and Roberto were I took my recently purchased vehicle in for an oil & filter change, first free service and an issue with the window tint. Christine and Roberto were super helpful and walked me through the process. This experience was smoother than I had hoped for. Christine made sure that everything was completed to my satisfaction and did a great job of keeping me informed. Thank you! I lost Christine's information, but please make sure she knows how much I appreciated her. More

Excellent service It was a wonderful experience everybody was helpful When my car had you stay a few days they quickly put me in a courtesy car I was totally thankful It was a wonderful experience everybody was helpful When my car had you stay a few days they quickly put me in a courtesy car I was totally thankful for Nicole and Tina for all their help More

Great Experience as Always Once again the customer service by Joey D exceeded my expectations. I was even directed to a coupon on the website that saved me a bit of money. You g Once again the customer service by Joey D exceeded my expectations. I was even directed to a coupon on the website that saved me a bit of money. You get what you pay for...and then some. Signed Customer for Life ~ More

Worthless Warranty Do not purchase the warranty here you’re better getting car shield or carchex. I’ll never ever purchase another vehicle from Casey Kia and I’m working Do not purchase the warranty here you’re better getting car shield or carchex. I’ll never ever purchase another vehicle from Casey Kia and I’m working hard with my lawyer to get out of this one!!! More