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Casey Kia - Service Center

Newport News, VA

3.3
172 Reviews

172 Reviews of Casey Kia - Service Center

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October 04, 2019

I always had a very good experience with Casey. It has always been painless when I have to bring my car in or to purchase. More

by Gretel
Recommend Dealer
Yes
Employees Worked With
Katie
Oct 04, 2019 -

Casey Kia responded

Thank you so much Gretel for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Please let me know if you need anything! We look forward to seeing you soon! Sincerely, Roberto A. Dial- General Manager

September 29, 2019

Superior Customer Service I was reluctant to have to go a dealership. However, Katie was excellent and was shocked that I only had to pay for a bulb! More

by Campbellds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert
Oct 04, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to service your vehicle. Also thank you for the positive endorsement of Katie Gilbert. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

September 28, 2019

Scheduled Service I just had my scheduled service and everything went off like clockwork Thank you Christine (my service tech). For a quick and friendly service. I love More

by Zotz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine -Service
Oct 04, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to service your vehicle. Also thank you so much for the positive endorsement of Christine. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

September 26, 2019

Great customer service The service team has always given me stellar service, which begins the minute you drive in. I feel confident leaving my vehicle in their hands, knowin More

by Thartz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Duncan, Katie, Joseph Butkiewicz
Sep 26, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Thank you for the positive endorsement of the staff in service. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

September 12, 2019

Good and Reliable Service at an affordable rate I get my SUV serviced by Katie Gilbert at Casey Kia and I appreciate the service they provide. It is Trustworthy and Reliable. I also Love that Pam va More

by Diane P. I.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert , Pamela Denny
Sep 14, 2019 -

Casey Kia responded

Thank you so much Diane for your five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for your positive endorsement of Katie and Pamela. We strive to exceed our customer's expectations with radical hospitality. Please let us know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

September 08, 2019

Great Service When my vehicle's dealer is backed up with maintenance and they can"t accommodate me due to my tight schedule, they have sent me to their partners at More

by jsantiagoalers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Sep 09, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

September 05, 2019

Excellent service I always receive excellent service. Everyone is courteous and professional. I feel very confident that any service performed will be done correctly. T More

by QG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
Sep 09, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

August 23, 2019

It was good It’s a great experience and quick The only thing they said was that it was going to be vacuumed out and it wasn’t I had to leave to go to work but More

by Camper84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name she had blonde hair and was in the service. Department
Aug 24, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. I apologize about the vehicle not being vacuumed. The next time you are in for service, we will do a courtesy clean on your vehicle. Thank you so much for giving us honest feedback to help us get better and improve on our level of service to our customers. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

July 12, 2019

Friendly efficient service Associates are friendly and helpful. Associate kept me updated the entire time I was there. I have no issues with my service. Will come back in the f More

by Denis8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz
Jul 15, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to service your vehicle. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your service needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

July 12, 2019

My Kia was towed in with a flat tire Joey my service advisor and the young man that changed my tire were both friendly and very professional. I take my Kia there to be serviced routinely More

by Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know his name but he was the one who worked on my tire., Joseph Butkiewicz
Jul 15, 2019 -

Casey Kia responded

WOW Wendy!!! Thank you so much for the wonderful review! We are extremely grateful for the opportunity to service your KIA. Thank you for the positive endorsement of Joey Duncan. We strive to exceed our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

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