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170 Reviews of Casey Kia - Service Center
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December 07, 2019
In and out fast. Had a recall performed for an ECU update. Greeted by the service writer. Couple of signatures and 30 minutes in the lounge. update. Greeted by the service writer. Couple of signatures and 30 minutes in the lounge. More
by Chrisf757
Employees Worked With
Joseph Butkiewicz, Pamela Denny
Helpful November 22, 2019
Excellent, prompt, quality service. All service fully explained, done well and ahead of schedule. Staff was polite, helpful, and provided good service advice. Shuttle service was great. explained, done well and ahead of schedule. Staff was polite, helpful, and provided good service advice. Shuttle service was great. More
by James_noel
Employees Worked With
Bernie Toth (he is five star as well), Joseph Butkiewicz, Pamela Denny
November 19, 2019
I had a terrible experience with the service department 11/18/2019. I scheduled online for factory maintenance and state inspection. Granted I arrived 10 min late, but they could not find me in the compu 11/18/2019. I scheduled online for factory maintenance and state inspection. Granted I arrived 10 min late, but they could not find me in the computer and I told the lady I needed the factory maintenance for 70,000 miles and a state inspection and that the check engine light was on. The state inspection never got done. And they did a diagnostic without me asking. I asked for the multi inspection but not a diagnostic. They charged me $90 for the diagnostics and told me it would be over $700 to fix some sensor issues. Also they did an oil change and didn’t even put a sticker on my car to remind me for the next oil change. They also didn’t call me to advise me any of this. I had to call them to find out what was happening. I had to pick up my car after the service department closed because I worked all day. They took my credit card information over the phone and told me I could pick up my until 8 pm if I went to the sales department. When I got there the lady gave me the keys. And I asked her where my car was and she didn’t know. She said it’s either on one side of the building or the other. So I had to trek around in the rain to find my car. And it was very dark outside. And it I got the impression no one gave a xxxx. It was a definite cluster* I also found the details on my computer to show where I scheduled. So if anyone needs to see this I can verify this. This system is asking me to rate the individual. I worked with Pamela. She did ok. I’m not happy with what happened from there. ...... So I left the information up that happened to me 11-18 because it happened and nothing will change that fact. It had an impact. BUT Joseph did work it out for me and took off the charge for the diagnostic and he was super nice. So Kia does try to make it better. And Joseph didn’t give me grief or cop an attitude like a lot of other managers from other places. And I’m not one to complain. I don’t like to rock the boat. But I had to In this instance because I felt blind sided. But thanks to Joseph all is well. More
by reenie
Employees Worked With
Joseph Butkiewicz, Pamela Denny
November 16, 2019
I had my oil changed and Casey recommended tire rotation and air filter after checking the vehicle out. I had those done and they were very thorough. and air filter after checking the vehicle out. I had those done and they were very thorough. More
by Wanda Kee
Employees Worked With
Katie
November 09, 2019
Christine Allen is an exceptional employee. I came in with a tire sensor issue and she explained the situation in detail and the service was taken care promptly. I appreciate your help! Respectfully, with a tire sensor issue and she explained the situation in detail and the service was taken care promptly. I appreciate your help! Respectfully, Danielle Quill More
by DQ
Employees Worked With
Christine Allen
October 22, 2019
Service appointment Very good customer service, broke down cost and didn’t pressure me to do recommended repairs. Staff was very friendly and informative. As a female I Very good customer service, broke down cost and didn’t pressure me to do recommended repairs. Staff was very friendly and informative. As a female I feel comfortable with quality, price and service and don’t worry about getting ripped off. More
by Cynthia
Employees Worked With
Pamela Denny
October 11, 2019
Class A Customer Service Mr. Johnnie was just wonderful. I recommend him if you're looking to purchase your next car. He is incredibly knowledgeablee in the best way to get th Mr. Johnnie was just wonderful. I recommend him if you're looking to purchase your next car. He is incredibly knowledgeablee in the best way to get the most out of your money. More
by Satisfied Customer
Employees Worked With
October 04, 2019
The service is good. I would like to have my tires incorporated with my oil changes. Pamela Denny always greets me with a smile and my name. incorporated with my oil changes. Pamela Denny always greets me with a smile and my name. More
by Keisha
Employees Worked With
Pamela Denny
September 29, 2019
Superior Customer Service I was reluctant to have to go a dealership. However, Katie was excellent and was shocked that I only had to pay for a bulb! I was reluctant to have to go a dealership. However, Katie was excellent and was shocked that I only had to pay for a bulb! More
by Campbellds
Employees Worked With
Katherine Gilbert
