Casey BMW - Service Center

Casey BMW responded

Thank you Tiera for entrusting Casey BMW with the replacement of the radiator blinds on your vehicle. We always like helping new customers moving into the area. Radiator blinds are part of the front portion of the grill and are not connected to the radiator in any way. It was great that we could give you all new parts at no charge under your warranty for these. We understand that after visiting our dealership, and driving for several hundred miles, a routine maintenance problem occurred with a radiator hose on the vehicle. This particular standard maintenance item is not covered under warranty, and we understand that this is a bill you may not have been prepared for. We have been in business as a company for almost 70 years. Casey cannot remain in the customer service business if we do not handle customer repairs in the most ethical way. Although both parts have radiator in their name, they are not even remotely close to each other. In reviewing your car records, we also reached out to the shop you have now taken the car to and they have also verified that this was a routine maintenance issue. As inconvenient as this repair is, we are confident that our technicians performed the repair to your blinds successfully and that no damage was made to any other part of your vehicle. Thank you again for being a Casey BMW customer. - The Casey BMW Service Team

Casey BMW responded

Thank you for sharing your experience with us. We're pleased to hear that your visit to Casey BMW was smooth from start to finish. Alexio's attentive listening and ability to deliver exactly what you were looking for in a sedan or sports vehicle demonstrate our commitment to customer satisfaction. We appreciate your feedback and look forward to serving you again in the future.

Casey BMW responded

It's wonderful to hear about your longstanding positive experience with AJ Phillips as your service advisor. Building a strong and trusting relationship with customers over several years speaks volumes about AJ's professionalism, competence, courtesy, and knowledge. It's clear that he values fairness and prioritizes the needs of his customers, which is essential in providing excellent service. Thank you for sharing your feedback and recognizing AJ as a valuable asset. If there's anything else I can assist you with or if you have any further feedback to share, please feel free to let me know.

Casey BMW responded

It's wonderful to hear about your positive experience with AJ Phillips as your service advisor. His efficiency, courtesy, and knowledge, along with his proactive communication, are certainly commendable qualities that contribute to a smooth and satisfying service experience. It's great to hear that he went the extra mile to accommodate your last-minute schedule change by arranging for your loaner vehicle ahead of time. If you have any further feedback or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

It's wonderful to hear about your positive experience with AJ and his team at Casey BMW. From scheduling your car for service to providing timely and efficient service, it's clear that they strive for excellence in every aspect. AJ's professionalism, knowledge, patience, and courtesy undoubtedly contributed to your satisfaction. It's great to know that you feel confident reaching out to AJ for advice on your vehicle, highlighting the trust you have in his expertise. Thank you for sharing your feedback and recognizing AJ and his team as superstars. If you ever need further assistance or have any questions, don't hesitate to reach out.

Casey BMW responded

It's wonderful to hear that you've consistently had positive experiences with Casey BMW and that Mike B and Francine have played a significant role in making those experiences spectacular! Having reliable and exceptional service advisors like Mike B and Francine can truly make all the difference in ensuring that your automotive needs are met with professionalism and care. Your recognition of the entire team's efforts and the dealership's commitment to providing excellent service is greatly appreciated. It's clear that Casey BMW values customer satisfaction and strives to deliver exceptional experiences to each and every customer. Thank you for taking the time to share your positive feedback. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.

Casey BMW responded

It's wonderful to hear that you've consistently received excellent customer service at Casey BMW. Having a knowledgeable team that listens to your concerns, conducts thorough research, and proposes effective solutions is invaluable when dealing with any issues. It's also great to know that they're always helpful and willing to work with you on problems and costs. If there's anything else you need assistance with or if you have any further feedback to share, please feel free to let me know.

Casey BMW responded

It's wonderful to hear that AJ consistently provides top-notch customer service! Ensuring clear communication and understanding of what's happening with your car is crucial, and it's great that AJ excels in this aspect. His proactive approach in advising you on the timing of necessary maintenance or repairs when you're unable to address them immediately speaks volumes about his dedication to customer satisfaction. Thank you for sharing your positive experience with AJ, and if there's anything else you'd like to mention or if you have any further feedback, feel free to let us know.

angelacobb1 responded

Keep adding people like AJ to your team and making Casey BMW proud.

Casey BMW responded

It's fantastic to hear that you're always thoroughly happy with your experience at Casey BMW and that AJ, your service advisor, stands out as the best advisor you've dealt with for your BMW repairs and maintenance. A 10/10 recommendation speaks volumes about the quality of service provided by AJ and the entire team at Casey BMW. Your satisfaction underscores their commitment to excellence and customer satisfaction. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

It's wonderful to hear about the exceptional service provided by your Service Advisor, AJ Phillips, at Casey BMW. His consistent positive attitude, timely communication, patience, and business-oriented approach truly demonstrate his dedication to providing top-notch customer service. The trust you've developed in AJ to the extent of considering purchasing a newer BMW from Casey BMW speaks volumes about the quality of service he provides. Additionally, your recommendation of Casey BMW for servicing BMWs is greatly appreciated and reflects your satisfaction as a loyal customer since 11/2018. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know