Carvana

When I first got my car and started driving it, it was smoking very badly. Checking into it, the oil cap was not put on properly and oil was pumping out onto the manifold. Windshield wiper fluid was also smoking very badly. Checking into it, the oil cap was not put on properly and oil was pumping out onto the manifold. Windshield wiper fluid was also open, but not causing any issues, of course. So, whoever is doing that piece, topping off fluids, needs to check after their work. More

Very Happy with whole buying experience. It was an Inviting and Easy experience. Didn't have to deal with any haggling and got a great trade in deal on my Altima. Oliver - the Driver was ver It was an Inviting and Easy experience. Didn't have to deal with any haggling and got a great trade in deal on my Altima. Oliver - the Driver was very professional and easygoing which helps with all the anxiety of being the 1st time buying or purchasing a vehicle not a dealership. So, thank you Oliver for that smooth and easy transaction at the end and also DELIVERING our new ride on time. It was a pleasure speaking to Oliver and KUDOS to hime and his amazing customer service. His people skills was exceptional! Thank you Oli!! More

Everyone was so nice from the start till the day the truck got dropped off truck got dropped off More

The people making sales and arrangements don't seem to know the local situation. Our rural state is on the far side of the digital divide, that is, with unreliable internet and phone connections. Towns ar know the local situation. Our rural state is on the far side of the digital divide, that is, with unreliable internet and phone connections. Towns are far apart. Yet the dealer set up a meeting spot in the middle of nowhere, without internet, and then expected us to fill out paperwork electronically the day of delivery as we were driving to the meeting. Why did they create a chaotic rush on the day of delivery? I had called on three separate occasions to make sure that everything was ready, and I was constantly reassured that we had completed all paperwork--by people who didn't know what they were talking about. Having said that, the car seems to be great! More

This is my very first experience with carvana and I like it. It's better than sitting in a dealership like you work there. I like also how the team keeps you informed and you can ask questions all hours of it. It's better than sitting in a dealership like you work there. I like also how the team keeps you informed and you can ask questions all hours of the day or night and you always get a response. More

This is for your management's information and education: Overall Rating: OK/Average (parts of the experience were poor, other parts, good) The online Contracting process was VERY smooth. Commu education: Overall Rating: OK/Average (parts of the experience were poor, other parts, good) The online Contracting process was VERY smooth. Communications and Service: VERY POOR due to contact being texting only (dependent on cell service) with no voice calls to me. Delivery was delayed three days due to this. Not a big problem except the purchase process took OVER NINE weeks - from reservation to notice of schedule for delivery. For such a great concept, you people need to make changes to your processes - more emphasis should be given to pro-active contact with consumers. E.G., Triggers to call clients when texts are not acknowledged within 30 minutes. Triggers to call clients when weeks go by and inspection and delivery prep status of vehicle has not changed. Also, please provide clients a route to access more authority (or give your reps more alternatives) rather than tell me: "that's all that can be done" or "we have no visibility into the delay and that's the only answer we have." And more possibilities for improvement exist... Being extremely patient got us a car we wanted at a reasonable price, but I would not do it again. As an entrepreneur, I think your processes are not sustainable for a successful company. Invest more in customer service - soon! More

Absolutely terrible experience with Carvana. If I could give less than one star, I would. They missed 5 delivery dates, made me wait more than 3 weeks, made me pay for almost a month of insuranc If I could give less than one star, I would. They missed 5 delivery dates, made me wait more than 3 weeks, made me pay for almost a month of insurance when I didn't even have the car. They are not even going to reimburse me or provide any kind of support/compensation for the almost month-long inconvenience they caused. Every time they notified me of the delivery delay just 30 mins - 1 hour before the appointment time and I had to miss work for those appointments several times. The customer support is awful. They spoke in a very uncaring voice even when I was complaining about all these issues, as if they have nothing to do with it and refused to take any responsibility. I would not recommend anyone to do any kind of business with them. Complete waste of time and money, not to mention, a huge headache. More