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Carvana

Tempe, AZ

3.0
10,165 Reviews

HQ

Tempe, AZ

85281

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10,165 Reviews of Carvana

December 10, 2019

Customer Service is Outstanding I have bought 2 cars from you so far and each time your customer service and no hassle professionalism is outstanding. I will be returning and contin More

by Marvin S. Pitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Breaux
December 10, 2019

Great and easy to work with. There was no beating around the bushes and Andrew was straight to the point and very informative through the process. I definitely enjoyed the experience More

by Taseen24
Recommend Dealer
Yes
Employees Worked With
Andrew
December 10, 2019

Sold them our Soul. Very simple and convenient process. They gave us $1,000 more than local dealers were offering, and we didn't even buy from them. Only slightly less than private party book value, which More

by stanley.josh
Recommend Dealer
Yes
Employees Worked With
Jan
December 10, 2019

My experience with Carvana has been amazing. I had my car within a week of picking it out. It was painless and a very fast process. I would definitely use Carvana again. More

by sgt.namor
Recommend Dealer
Yes
Employees Worked With
Richard, Dylan, McKenzie
December 10, 2019

Jeep review at Carvana Staff and facility was nice and helpful with the process and problems. Criticism is that the warning light was not corrected and I was told to take c More

by jaxbones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
December 10, 2019

Delivery not on time almost 2 hours late. No communication between the customer and Carvana after your approved for purchase. Same as a car lot. Once they make the sell your just another numbe More

by Joseph.thornhill22
Recommend Dealer
No
Employees Worked With
Amanda
Dec 13, 2019 -

Carvana responded

Clear and concise communication is a value we hold dear here at Carvana, so we greatly appreciate you taking the time to let us know about your recent purchase and delivery experience. We want to apologize for what probably felt like lack of respect for your time and schedule. In bringing this to our attention, we have an opportunity to point out where our team members can be shown areas in which need to be addressed and subsequently improved upon. In reviewing your account, we see you ended up taking possession of a vehicle and have decided to keep it. We hope you enjoy it for years to come. Thank you for your business and welcome to the Carvana family.

December 10, 2019

Absolutely amazing way to purchase a vehicle. very happy with costumer service, definitely recommend Carvanna to everyone trying to rebuild there credit. thank you so much More

by destineymaslak
Recommend Dealer
Yes
Employees Worked With
Carvanna
December 10, 2019

Further exterior damage not disclosed. Using my own bank was not an easy process working with you all. Experience took twice as long as what was expected More

by Benjamin
Recommend Dealer
No
Employees Worked With
Keith
Dec 10, 2019 -

Carvana responded

We appreciate you taking the time to provide us with some honest feedback on your recent Carvana experience. Carvana prides itself on providing a stress free car buying process and apologize if you feel this was not the case. A 150 point inspection is conducted on every vehicle we sell to ensure it meets our high standards. We understand that the condition of your vehicle is important and it is never our intention to withhold any information. Additionally, we want to be sure you are happy with the vehicle we delivered. Our 7-day money back guarantee policy is in place to provide customers with a sense of confidence that they can find the perfect fit. We would love the opportunity to look into your situation further, but we are having a difficult time locating your account in our system. Please contact us at your soonest convenience at (800) 333-4554.

December 10, 2019

This was by far the best car buying experience I’ve ever had. The team was great the car was perfect. I will do this again More

by Mwaller
Recommend Dealer
Yes
Employees Worked With
Delivery Team
December 10, 2019

This was by far the best car buying experience I’ve ever had! My customer care advocate Melissa was phenomenal! I will always recommend Carvana! More

by Mironda
Recommend Dealer
Yes
Employees Worked With
Melissa
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