Caruso Ford Lincoln

Brought my just purchased used Lincoln MKZ here for a few issues. Brake rotors were warped making a on and off squeal, air noise in the cabin, squeaky trunk and trunk sometimes beeping and reopening when try issues. Brake rotors were warped making a on and off squeal, air noise in the cabin, squeaky trunk and trunk sometimes beeping and reopening when trying to close with the trunk button. Got there and some guy was very rude I explained him the noise at moderate throttle but he kept saying that full throttle means Wide open throttle. I told him of the other issues and offered to pay for the brakes as I know that they aren't under warranty. I work on cars and know what the xxxx WOT means. After the car stayed there for a few days absolutely nothing was done. They said that nothing is covered under warranty because the car was hit. Yes a minor hit to the left side that was repaired they only could tell due to the paint when removing trunk panels. I asked about the brakes and they said that they are good and he raised his hands and left. I took some wd40 and dabbed a small piece in the trunk and that fixed the squeak. I also found out that the trunk was opening back up if I stood too close with the keys in my pocket. A feature to keep you from locking your keys in the trunk. I now just keep my pocket from out of the trunk. I replaced the rotors like I asked them to do and all noise gone. Later I still called them asking about a replacement key which I have lost, stolen and damaged key coverage. After minutes on hold, their service said that they only cover damaged keys. Afte calls to lincoln, I called back with instruction on how to do their job but ended up taking it to Norm Reeves Lincoln where they aren't incompetent idiots. More

Very good people to deal with. No problem no hassle deal. All round pleasant experience. I would highly recommend these people. What more can I say. All round pleasant experience. I would highly recommend these people. What more can I say. More

Christopher was really nice in my interactions with him. Due to industry-wide inventory issues I wasn't able to buy, but through the whole process Christopher was professional, friendly, and gave great advi Due to industry-wide inventory issues I wasn't able to buy, but through the whole process Christopher was professional, friendly, and gave great advice. More

We found Caruso after recommendation from Ford! We called them and asked for our requirements. Our Dealer was “Chris(Christopher Pratt)“. We did not want to test drive since we knew what I wanted to buy. Chr them and asked for our requirements. Our Dealer was “Chris(Christopher Pratt)“. We did not want to test drive since we knew what I wanted to buy. Chris made sure that we receive all the details and best deals according to our preferences. He was super responsive. To our delight, when we reached the dealership to finalize the deal our car was already standing at the door all decked up for us to take home. We had an excellent time purchasing our very own vehicle from Caruso Ford. Chris was extremely helpful and amazing with details. Recommend them for future purchase if you are seeking for Smooth Transaction! Love Sourabh & Tisha More

We bought a 2019 Ford Flex. It had very low mileage and price was reduced below Kelly Blue Book price. Our salesperson and other staff was very friendly and accommodating. price was reduced below Kelly Blue Book price. Our salesperson and other staff was very friendly and accommodating. More

Great Value and Customer Experience Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership! More

Great experience Knowledgeable staff and fast service. I had a great experience from beginning to end in Caruso Ford and Lincoln. Francisco the internet sales manager was thorough and Knowledgeable about t I had a great experience from beginning to end in Caruso Ford and Lincoln. Francisco the internet sales manager was thorough and Knowledgeable about the questions I had. I had bad experiences with other dealers,but at Caruso Ford and Lincoln the whole process took less than three hours to get me on the road and in my new 2018 Ford fusion. More

10 GOLDEN STARS!! We just bought 2018 Ford Expedition from Caruso Ford on Cherry ST, Long Beach and we were impressed with all the people that helped made our purchase We just bought 2018 Ford Expedition from Caruso Ford on Cherry ST, Long Beach and we were impressed with all the people that helped made our purchase a wonderful experiences!! They were extremely friendly and professional. The best coffee and snacks also added to a a great experience . We really didn't spend time haggling prices as the SUV we bought just came out few months prior and in fact the one we bought was the only one on the lot. However, we were satisfied with the price we agreed to. Once we agreed on the price, everything ie, papers were executed efficiently and we were out of there with our car. I would highly recommend them as we appreciated the friendliness, the classy way they handle the transaction with professionalism. Pushy and overtly sales people makes us uncomfortable. It's a small outfit compared to others but great services is important to us. More

Don't expect large discount from their market pricing They are very nice; however, don't expect a large discount from their market pricing. They don't use KBB pricing and are at least a couple of thousand They are very nice; however, don't expect a large discount from their market pricing. They don't use KBB pricing and are at least a couple of thousand over the high private party price. I drove 2 hours from out of town expecting to negotiate high KBB price, but they were only willing to drop their price $150, and claimed to be making only $50 on a car that was on their lot for 10 days. You would not be able to stay in business if you were only making $200 on each car. Other than that, the car seemed to be in very good condition and the salesperson Thomas was helpful. More

I purchased my 2015 F150 Lariat Pickup after Lease I purchased my F150 Lariat Pickup after my lease was up. My experience with Caruso Ford and especially Jeannie Peikert was outstanding. She always h I purchased my F150 Lariat Pickup after my lease was up. My experience with Caruso Ford and especially Jeannie Peikert was outstanding. She always had the customer needs in mind before and after leasing the vehicle and helpful in the purchase process too. More