Caruso Ford Lincoln
Long Beach, CA
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Don Mace is an exceptional service manager who always goes the extra mile when servicing our Escape. He is a very detailed oriented and will make the customer his first priority. He also has wonderful p goes the extra mile when servicing our Escape. He is a very detailed oriented and will make the customer his first priority. He also has wonderful people skills. We are so thankful for Caurso Ford as we know it is run by honest people and the mechanics are all top notch. I tell everyone about your business and how you can't go wrong using Caurso Ford. More
Nice courtesy & outstanding service for your vehicle. George made me feel welcome from the beginning and didn't excitate to correct an error. Good service supporting your vehicle standards. Thank yo George made me feel welcome from the beginning and didn't excitate to correct an error. Good service supporting your vehicle standards. Thank you. More
This time around, I'd come to the dealership to take a look a my console which wasn't working correctly when I purchased the car. I inquired about the problem at that time. I was told that that was just look a my console which wasn't working correctly when I purchased the car. I inquired about the problem at that time. I was told that that was just how it was and it couldn't be fixed. I inquired about it again and I advised Paul that it was already not working when I purchased the car. He asked me did Ford break it. I said yes. He quickly spoke with the director of service and advised me that the entire lid would need to be replaced and it will be completed at "no charge" to me because Ford broke it. He advised me that the part had to be ordered and he would call me as soon as the part got in his hands. This time he did just that. Upon my return to have the part installed, I was in and out in less than 44 minutes. I received excellent service. I left there saying everyone deserves a second chance. I promised Paul at that time that I would give him a better rating this time around. My apologies that it took this long. I thought I didn't receive the survey. More
Made an appointment for service, got there on time and Juan had me out of there in less than hour! Great experience. Yes I would recommend this dealership Juan had me out of there in less than hour! Great experience. Yes I would recommend this dealership More
Awesome service. Scheduled my truck’s 10,000 mile service, and was out in no time. Always have a great experience at Caruso Ford and I highly recommend this dealer. service, and was out in no time. Always have a great experience at Caruso Ford and I highly recommend this dealer. More
I had a fantastic experience with Caruso Ford Lincoln. The staff was very professional, knowledgeable, responsive and effective. I would definitely go back to this dealership! The staff was very professional, knowledgeable, responsive and effective. I would definitely go back to this dealership! More
Everything was very simple and smooth transaction. No hassle and my new Ford Explorer has been a pleasure to drive so far. Highly recommend to friends and family. hassle and my new Ford Explorer has been a pleasure to drive so far. Highly recommend to friends and family. More