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Caruso Ford Lincoln
Long Beach, CA
113 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 113 reviews
September 12, 2022
The customer service is excellent as soon as I walked in I was greeted and helped out and given information and was on my way. I was called and told my car was done in a timely manner I was very pleased I was greeted and helped out and given information and was on my way. I was called and told my car was done in a timely manner I was very pleased. More
by Mpbtrevino
Employees Worked With
Jannette J
August 16, 2022
Sheri Atkins in the Service Dept. is EXCELLENT..... She is the reason I purchased my car at Caruso in 2016, and continue to get it serviced there ! Angel, is also very honest, helpf is EXCELLENT..... She is the reason I purchased my car at Caruso in 2016, and continue to get it serviced there ! Angel, is also very honest, helpful and accomodating . I Truly Appreciate their Honesty and Professionalism, being a Single Mom, that means the WORLD to me ! Sincerely, Mama Clare More
by CORCORANOFFICE
Employees Worked With
Sheri Atkins and Angel
May 13, 2022
Great service and reasonable prices for the original parts. It's always a great experience when i visit the dealership. Thank you Don Mace and the entire service department! parts. It's always a great experience when i visit the dealership. Thank you Don Mace and the entire service department! More
by Alan
Employees Worked With
Don Mace
May 04, 2022
We drove in without an appointment. Don, the Service Advisor, is very knowledgeable, professional, and understanding of our needs. He followed up on phone calls and took care of our i Don, the Service Advisor, is very knowledgeable, professional, and understanding of our needs. He followed up on phone calls and took care of our issue the same day. My wife and I were very pleasantly surprised by the care he exhibited. More
by Krikor
Employees Worked With
Don Mace
April 19, 2022
Worked with Chris Pratt on the purchase of my vehicle. It was easy and no hassle. I was treated as a customer should be. I would absolutely buy another car from Caruso and have already sent co-workers the It was easy and no hassle. I was treated as a customer should be. I would absolutely buy another car from Caruso and have already sent co-workers their way. More
by Flatheadjedd
Employees Worked With
Christopher Pratt
April 18, 2022
Ok service and prompt to assist when i come in. Would recommend if you need them. Service dept needs help answering the phones, which is frustrating. I'm waiting for an update on service since F Would recommend if you need them. Service dept needs help answering the phones, which is frustrating. I'm waiting for an update on service since Friday afternoon and can't manage to reach anyone there since then, 3 days ago. I would recommend them if there's nowhere else to go I suppose. More
by Juan
Employees Worked With
Don’t recall
April 14, 2022
I used to deal with anyone that would answer the phone. Now I only deal with the Service Manager and Cristine Rico in Fleet. Or Cassandra in the service cashier area. The Service area has gone through qui Now I only deal with the Service Manager and Cristine Rico in Fleet. Or Cassandra in the service cashier area. The Service area has gone through quite a few changes in the last 3 years. (We have a 2019 Lincoln) More
by J R
Employees Worked With
Christine, Cassandra
December 30, 2021
The two service advisors (George and Anthony) who worked with me wore masks. However, there were three other service advisors who did not wear masks inside the service area offices - this is deplorable! with me wore masks. However, there were three other service advisors who did not wear masks inside the service area offices - this is deplorable! More
by MP
Employees Worked With
George, Anthony
