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Caruso Ford Lincoln
Long Beach, CA
107 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 107 reviews
October 29, 2022
I took my 2004 Lincoln in for service and Michael Gonzalez in service was very kind and helpful from start to finish. He gave his cell number to me and made it easy to contact and responded back if Gonzalez in service was very kind and helpful from start to finish. He gave his cell number to me and made it easy to contact and responded back if I had left message. Great guy and very personable. PAT MOHLER More
by jmohler2149
Employees Worked With
Michael Gonzales
September 16, 2022
My coupon was for $49. 95. My bill - $14 labor, $41 parts. This does not add up. Taxes and fees were about $8. This is normal. Total charge was $63. Should have been $58. 95. My bill - $14 labor, $41 parts. This does not add up. Taxes and fees were about $8. This is normal. Total charge was $63. Should have been $58. More
by otkevin
Employees Worked With
Arvin
September 12, 2022
The customer service is excellent as soon as I walked in I was greeted and helped out and given information and was on my way. I was called and told my car was done in a timely manner I was very pleased I was greeted and helped out and given information and was on my way. I was called and told my car was done in a timely manner I was very pleased. More
by Mpbtrevino
Employees Worked With
Jannette J
August 16, 2022
Sheri Atkins in the Service Dept. is EXCELLENT..... She is the reason I purchased my car at Caruso in 2016, and continue to get it serviced there ! Angel, is also very honest, helpf is EXCELLENT..... She is the reason I purchased my car at Caruso in 2016, and continue to get it serviced there ! Angel, is also very honest, helpful and accomodating . I Truly Appreciate their Honesty and Professionalism, being a Single Mom, that means the WORLD to me ! Sincerely, Mama Clare More
by CORCORANOFFICE
Employees Worked With
Sheri Atkins and Angel
May 13, 2022
Great service and reasonable prices for the original parts. It's always a great experience when i visit the dealership. Thank you Don Mace and the entire service department! parts. It's always a great experience when i visit the dealership. Thank you Don Mace and the entire service department! More
by Alan
Employees Worked With
Don Mace
May 04, 2022
We drove in without an appointment. Don, the Service Advisor, is very knowledgeable, professional, and understanding of our needs. He followed up on phone calls and took care of our i Don, the Service Advisor, is very knowledgeable, professional, and understanding of our needs. He followed up on phone calls and took care of our issue the same day. My wife and I were very pleasantly surprised by the care he exhibited. More
by Krikor
Employees Worked With
Don Mace
April 19, 2022
Worked with Chris Pratt on the purchase of my vehicle. It was easy and no hassle. I was treated as a customer should be. I would absolutely buy another car from Caruso and have already sent co-workers the It was easy and no hassle. I was treated as a customer should be. I would absolutely buy another car from Caruso and have already sent co-workers their way. More
by Flatheadjedd
Employees Worked With
Christopher Pratt
April 18, 2022
Ok service and prompt to assist when i come in. Would recommend if you need them. Service dept needs help answering the phones, which is frustrating. I'm waiting for an update on service since F Would recommend if you need them. Service dept needs help answering the phones, which is frustrating. I'm waiting for an update on service since Friday afternoon and can't manage to reach anyone there since then, 3 days ago. I would recommend them if there's nowhere else to go I suppose. More
by Juan
Employees Worked With
Don’t recall
