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Caruso Ford Lincoln

Long Beach, CA

4.7
113 Reviews

3500 Cherry Ave

Long Beach, CA

90807

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Showing 113 reviews

September 02, 2023

They are always very accommodating from the moment I get there, until the service is done. Jocelyn has helped me the last couple of times and I will for sure ask her the next time. More

by N Ski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Sep 06, 2023 -

Caruso Ford Lincoln responded

We love to hear our team delivered an excellent visit from start to finish! We hope your car is running smoothly! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

August 31, 2023

I always have a great experience with Caruso Ford. The staff are friendly, and my car runs great! More

by t.tttgggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin
Sep 06, 2023 -

Caruso Ford Lincoln responded

Thank you for being a valued member of the family! We look forward to many more years together! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

August 28, 2023

Charge me $400 for car inspection and after all that they don’t even have parts to fixed it. More

by San
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Sep 05, 2023 -

Caruso Ford Lincoln responded

San, We're disappointed that are unable to complete this repair. We'd like to learn more about what's transpired and see what we can do to accommodate you. At your earliest convenience, please contact Service Director Shannon Eckel at shannon@carusofordlincoln.com or 562.627.5100. Thank you. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

August 19, 2023

Amazing customer service from beginning to end. Made the purchase process so smooth for us. More

by nikkivalencia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Torres
Aug 21, 2023 -

Caruso Ford Lincoln responded

We love to hear our team delivered quality service from start to finish, Nikki! We hope to work together again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

August 09, 2023

Arvin Nazarian was my service provider and has been in the past. Arvin is always hands on in keeping me informed on the service of my car no matter how small the service issue may be. In this case I had More

by MRMALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin Nazarian
Aug 14, 2023 -

Caruso Ford Lincoln responded

Thank you for sharing your feedback! We strive to deliver quality service and we're so proud of Arvin for always going above and beyond to ensure your service visit goes smoothly. We look forward to taking care of your future auto needs! Until next time! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 27, 2023

Arvin from the service department is so helpful! He has helped me a couple of times that I’ve taken my car in for service. Very professional and courteous. More

by akebongato@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin
Aug 01, 2023 -

Caruso Ford Lincoln responded

We're so lucky to have Arvin on our team and so pleased to hear he ensured an excellent service visit. We hope to deliver quality customer service again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

June 30, 2023

Always awesome personal service! Outstanding work at a fair price! Always keeps me posted on progress when my car is in for service, and go out of their way to make special acco More

by garth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Jul 05, 2023 -

Caruso Ford Lincoln responded

Thank you, Garth. Customer satisfaction is so important to us, and we're thrilled to hear our team took excellent care of you. We hope your vehicle is running smoothly and we look forward to delivering another 5-star visit soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

June 03, 2023

Jeanette in service is amazing and made my entire experience great! She made sure the team could servicee car when was good for me, kept me updated, made sure I have transportation both ways and did More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Jenkins
Jun 05, 2023 -

Caruso Ford Lincoln responded

Jeanette is a great asset to us here and it's no surprise she made sure you had the best service experience possible. We'll be sure to share this 5-star review with her and we can't wait to see you at your next visit. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

April 08, 2023

Jeanette was my service provider. She listened to my needs and provided excellent service. She got my car's recall completed in under 90 minutes. I was provided transportation from th More

by pollardindinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette
Apr 11, 2023 -

Caruso Ford Lincoln responded

Thank you for trusting the Caruso Ford Lincoln team! We strive to provide high-quality service and we're thrilled that's what you received. We look forward to working with you again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

April 06, 2023

The service will try to get you out on time which you don’t have to wait too long. More

by Linda Lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheri
Apr 07, 2023 -

Caruso Ford Lincoln responded

Thank you, Linda! We're so glad your service visit went seamlessly. We can't wait to work together again soon. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

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