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Caruso Ford Lincoln

Long Beach, CA

Overview
Reviews
4.7
118 Reviews
Call Dealership (562) 426-3301

3500 Cherry Ave

Long Beach, CA

90807

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By Type

Showing 118 reviews

November 01, 2023

Smooth transaction on new Lincoln Navigator. Completed contract online. Allex made sure vehicle was ready when I came to pick it up. He followed up after to make sure I was satisfied with the ve More

by LatinDoc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allex
Report | Print
Nov 02, 2023 -

Caruso Ford Lincoln responded

Congratulations on your new Lincoln Navigator! We are so happy to hear Allex and our team delivered an excellent experience. Welcome to the family! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

October 20, 2023

They did their job, and did it on time. Feels like it works better now. More

by don.k.johnson8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke
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Oct 24, 2023 -

Caruso Ford Lincoln responded

Thank you, Don! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Oct 24, 2023 -

don.k.johnson8 responded

The trans does seem to be shifting better now, not as much shutter or slipping now. I still feel it a little but it's better, smoother.

October 01, 2023

Consistent and Excellent experience with Caruso Ford Service Department on my F-150 King Ranch. More

by Mr King Ranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin Nazarian Service Advisor & Svc tech Excellent job!
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Oct 03, 2023 -

Caruso Ford Lincoln responded

We love to hear our team has exceeded your expectations & we look forward to keeping your truck running like new! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

September 28, 2023

Ford Ranger had an issue which we could not find and You got it fixed More

by skkrichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Sep 29, 2023 -

Caruso Ford Lincoln responded

We love to hear our team delivered quality service from start to finish! We hope to work together again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

September 22, 2023

Service was great and Cassandra was great. My car was taken care of very well and returned to quickly. More

by cnkoulouvaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Angulo
Report | Print
Sep 25, 2023 -

Caruso Ford Lincoln responded

We're so pleased to hear Cassandra ensured an excellent service visit. We hope to deliver quality customer service again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

September 02, 2023

They are always very accommodating from the moment I get there, until the service is done. Jocelyn has helped me the last couple of times and I will for sure ask her the next time. More

by N Ski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Report | Print
Sep 06, 2023 -

Caruso Ford Lincoln responded

We love to hear our team delivered an excellent visit from start to finish! We hope your car is running smoothly! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

August 31, 2023

I always have a great experience with Caruso Ford. The staff are friendly, and my car runs great! More

by t.tttgggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin
Report | Print
Sep 06, 2023 -

Caruso Ford Lincoln responded

Thank you for being a valued member of the family! We look forward to many more years together! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

August 28, 2023

Charge me $400 for car inspection and after all that they don’t even have parts to fixed it. More

by San
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Sep 05, 2023 -

Caruso Ford Lincoln responded

San, We're disappointed that are unable to complete this repair. We'd like to learn more about what's transpired and see what we can do to accommodate you. At your earliest convenience, please contact Service Director Shannon Eckel at shannon@carusofordlincoln.com or 562.627.5100. Thank you. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

August 19, 2023

Amazing customer service from beginning to end. Made the purchase process so smooth for us. More

by nikkivalencia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Torres
Report | Print
Aug 21, 2023 -

Caruso Ford Lincoln responded

We love to hear our team delivered quality service from start to finish, Nikki! We hope to work together again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

August 09, 2023

Arvin Nazarian was my service provider and has been in the past. Arvin is always hands on in keeping me informed on the service of my car no matter how small the service issue may be. In this case I had More

by MRMALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin Nazarian
Report | Print
Aug 14, 2023 -

Caruso Ford Lincoln responded

Thank you for sharing your feedback! We strive to deliver quality service and we're so proud of Arvin for always going above and beyond to ensure your service visit goes smoothly. We look forward to taking care of your future auto needs! Until next time! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

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