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Caruso Ford Lincoln

Long Beach, CA

Overview
Reviews
4.7
118 Reviews
Call Dealership (562) 426-3301

3500 Cherry Ave

Long Beach, CA

90807

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Showing 118 reviews

March 22, 2024

Purchased my Edge Sport new at this dealership through the Costco auto program. No issues went smoothly. All service at this dealership. Any issues, Mark Aguilera the Service Manager solved them. Easy sch More

by Stevensondk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Aguilera
Report | Print
Mar 25, 2024 -

Caruso Ford Lincoln responded

Stevenson, thank you for sharing your positive experience with our dealership. We are thrilled to hear that your purchase and service visits have been seamless. We will be sure to pass along your compliments to Mark. We look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

March 02, 2024

I had another appointment that I had also be at in the am. Sheri got me in and out so that I would be on time to it. Thank you, I appreciated that very much. More

by Sonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins
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Mar 05, 2024 -

Caruso Ford Lincoln responded

Sonny, we're delighted to hear that Sheri was able to accommodate your schedule and get you in and out in a timely manner. We strive to provide efficient and exceptional service to all of our clients. Thank you for choosing us, and we look forward to seeing you again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

March 01, 2024

Janette, (our service rep) made all the difference in our rating. This was our first experience with Caruso. Janette was pleasant, helpful and patient. She exceeded our expectations and gave us important in More

by Flyingfish336
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette in service
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Mar 05, 2024 -

Caruso Ford Lincoln responded

Thank you for choosing Caruso Ford! We are delighted to hear Janetter delivered a seamless experience. Don't hesitate to reach out if there's anything else we can help with! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

February 17, 2024

The employees were great and work hard to return my car as soon as possible. More

by Nencymejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 19, 2024 -

Caruso Ford Lincoln responded

Thank you for choosing us, Nency! We are proud of our team for delivering a positive visit! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

February 12, 2024

Great! Cassandra welcomed me and very accommodating and professional. She explained thoroughly about my car. More

by Rap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Angulo
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Feb 13, 2024 -

Caruso Ford Lincoln responded

Hi Rap, thank you for your positive feedback! We're glad to hear that Cassandra provided excellent service and explained everything about your car. We appreciate your business and hope to see you again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

January 24, 2024

Great job very happy I bought the car there and I am very happy with this last service call More

by poitiervictor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I forgot
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Jan 25, 2024 -

Caruso Ford Lincoln responded

Hi Victor, thank you for choosing our dealership and for your kind words! We're thrilled to hear that you're happy with your car and satisfied with our service. If you have any further feedback or questions, feel free to reach out. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

January 12, 2024

The service went smooth and quick. Gave me quotes before doing anything. Answered all my questions about service and navigation unit! More

by jbcheadle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin
Report | Print
Jan 16, 2024 -

Caruso Ford Lincoln responded

Hi jbcheadle! Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you had a smooth and quick experience with our service. It's great to know that our team was able to provide you with quotes and answer all your questions. Until next time! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

December 22, 2023

Can always count on the best service, best prices, most professional staff and a clean car to pick up! More

by garth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra and Arvin
Report | Print
Dec 26, 2023 -

Caruso Ford Lincoln responded

Hi Garth! Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you found our service, prices, staff, and vehicles top-notch. We appreciate your support and look forward to serving you again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

December 15, 2023

Caruso Ford has done any/all repairs needed to my 2008 Taurus and have always done a good job. I appreciate the service writers, who have all been very efficient, and I appreciate the shuttle service whe More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette (don't know last name)
Report | Print
Dec 18, 2023 -

Caruso Ford Lincoln responded

Hi Charlie! Thank you so much for the kind words about our service at Caruso Ford. We're glad to hear that our team has consistently provided you with efficient service and that you appreciate our shuttle service as well. We're here for all your future repair needs. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

November 23, 2023

Arvin is great! I was having problems with my car and drove there without an appointment. The work was completed in two hours and my bonus points came in handy. More

by t.tttgggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin
Report | Print
Nov 26, 2023 -

Caruso Ford Lincoln responded

Thank you for sharing your positive experience with us! We're glad Arvin provided you with excellent service, even without an appointment. It's great to hear that the work was completed efficiently and that our bonus points were useful. We appreciate your feedback! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

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