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Caruso Ford Lincoln

Long Beach, CA

Overview
Reviews
4.8
121 Reviews
Call Dealership (562) 426-3301

3500 Cherry Ave

Long Beach, CA

90807

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Showing 121 reviews

October 01, 2024

The service manager, Jeramie Jones, was very helpful in resolving my maintenance issue as well as assisting me in my rental car. He was very knowledgeable and courteous, and hope to use his services again More

by cwatson29.cw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Jones
Report | Print
Oct 02, 2024 -

Caruso Ford Lincoln responded

We're thrilled to hear about your positive experience with Jeramie. His dedication and expertise truly make a difference. We appreciate your feedback and look forward to serving you again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

September 19, 2024

Angel was very helpful and professional - he helped me get a shuttle home while my service was being done and he had my car washed - nice More

by tracyanderson1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Sep 20, 2024 -

Caruso Ford Lincoln responded

Thanks, Tracy! We're thrilled to hear about your positive experience with Angel. Providing excellent service and going the extra mile is what we strive for. We appreciate your feedback and look forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

September 13, 2024

Thank you for your services and many thanks to the Director Mr. Aguilera for expediting the services and the appt More

by Olga Ventura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, aguilera
Report | Print
Sep 16, 2024 -

Caruso Ford Lincoln responded

Olga, we’re thrilled to hear you had such a positive experience! Mr. Aguilera and the team always strive to provide efficient service. Thank you for your kind words and support! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

September 11, 2024

Excellent and friendly customer service! Also a quick turn around on completing repairs. Very happy with the Caruso Ford Service department. More

by kgshandrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris magana
Report | Print
Sep 12, 2024 -

Caruso Ford Lincoln responded

We're thrilled to hear you had such a positive experience with our service department. Our team takes pride in delivering friendly and efficient service. We appreciate your support and look forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 31, 2024

The representative that helped me was the very best! He has extremely knowledgeable and kind! More

by sue.brun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot temember
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Aug 02, 2024 -

Caruso Ford Lincoln responded

Hi Sue, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our representative. We take pride in providing knowledgeable and kind service to all our customers. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 27, 2024

You do good work…. but you are very expensive. The work you did on my Explorer was $200.00 more than the local garage. That’s 20%. Leaves a bad taste. .Zeke was a goo More

by josephrubich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke
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Jul 29, 2024 -

Caruso Ford Lincoln responded

Hi Joseph, While glad that you receive quality service, we're disappointed you're dissatisfied with the cost of our services. Your complete satisfaction is our number one priority, which is why we'd like the opportunity to speak with you about this further. When you have a moment, please contact Service Director, Shannon Eckel at shannon@carusofordlincoln.com or 562.627.5100. He hopes to hear from you. Regards, Mike Kitzmiller General Manager

July 24, 2024

I had an excellent experience at the car dealership. The staff were friendly, knowledgeable, and helpful throughout the process. More

by vldz.aleck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Silva
Report | Print
Jul 25, 2024 -

Caruso Ford Lincoln responded

Thank you for sharing your positive experience at our dealership! We're delighted to hear that our staff provided you with friendly and knowledgeable service. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 20, 2024

Always professional and courteous. On time delivery and reasonable price at the service department. Always a pleasure… More

by Ralph Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Jul 22, 2024 -

Caruso Ford Lincoln responded

Hi Ralph! Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that you found our service department to be professional, courteous, and timely. We look forward to serving you again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 12, 2024

Had to use Caruso Ford Service Department and the staff was very attentive, communicated well and I was overall very pleased with my service. More

by NatalieO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay and others
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Jul 15, 2024 -

Caruso Ford Lincoln responded

Hi Natalie! Thank you for the kind words about your experience with Caruso Ford's Service Department. We're delighted to hear that our staff was attentive and communicated well with you. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

June 07, 2024

I have been to Caruso Ford service department for just over a year. They continue to provide exceptional customer service. I noticed that they added additional service advisors. Jermaine was our lead advi More

by Reggie R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine and Jeanette
Report | Print
Jun 07, 2024 -

Reggie R responded

I have been to Caruso Ford service department for just over a year. They continue to provide exceptional customer service. I noticed that they added additional service advisors. Jermaine was our lead advisor. He demonstrated excellent communication, professionalism and hospitality during my visit. Jeanette, who has helped me in the past, also checked in on my service and was very helpful too. I’ve always had a great experience. Reggie R

Jun 10, 2024 -

Caruso Ford Lincoln responded

Reggie, thank you for sharing your positive experience with us at Caruso Ford. We are delighted to hear that our team, including Jermaine and Jeanette, provided you with exceptional customer service. We appreciate your continued support and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

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