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Caruso Ford Lincoln

Long Beach, CA

4.8
121 Reviews

3500 Cherry Ave

Long Beach, CA

90807

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Showing 121 reviews

January 02, 2025

Service Advisor, Sheri Atkins, provided thorough personable customer care. Caruso is conveniently located just off the freeway, and than have me drive back to the dealership, they returned my car h More

by George D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins
Jan 06, 2025 -

Caruso Ford Lincoln responded

Thank you, George! We’re thrilled to hear about your positive experience with Sheri and our convenient service. Our team is dedicated to providing excellent care, and we’re glad we could make your visit smooth and hassle-free. Your feedback truly motivates us! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

December 28, 2024

I was very impressed with the service provided by Sherri on the Lincoln side. Professional and knowledgeable. I appreciate being able to deal with people of her caliber. More

by Vsec119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherri
Dec 30, 2024 -

Caruso Ford Lincoln responded

We’re thrilled to hear about your positive experience with Sherri! Our team strives for professionalism and knowledge, and it’s great to know that it made a difference for you. Thank you for sharing your kind words! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

December 25, 2024

This was the first time I used the valet service to pick up and return my Lincoln LS. It is an excellent service. I had the Works completed on my car and with Sheri’s assistance as my advisor, everything wa More

by SusanK810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins, Philip Armijo, Richie and Renan who were my pick up and delivery valets.
Dec 26, 2024 -

Caruso Ford Lincoln responded

Thank you, Susan! We’re thrilled to hear about your positive experience with our valet service and Sheri’s assistance. Your loyalty over 35 years means the world to us. We’ll be sure to pass along your gratitude to Richie and Renan. Looking forward to seeing you again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

December 06, 2024

The driver who picked up the car (Ritchie was kind and professional as well as the driver who delivered it back, Thank you for hiring good employees that can be trusted More

by oneillrita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, Ritchie
Dec 09, 2024 -

Caruso Ford Lincoln responded

We're thrilled to hear you had a great experience with Ritchie and our team. We take pride in hiring dedicated professionals who provide excellent service. Your feedback means a lot to us! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

December 04, 2024

The staff were very accommodating and friendly, and very communicative of what was happening during the service. More

by beyer.sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra, Jeremy, Edgar, Alex
Dec 05, 2024 -

Caruso Ford Lincoln responded

Thanks for your wonderful feedback, Sarah! We're thrilled to hear that our team made your experience enjoyable. We strive to keep our customers informed and comfortable, and it’s great to know we hit the mark. Looking forward to welcoming you back soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

November 13, 2024

My advisor was prompt and courteous. I was greeted on time and satisfied with the services provided. More

by t.tttgggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Jones
Nov 14, 2024 -

Caruso Ford Lincoln responded

We’re thrilled to hear about your positive experience with your advisor. Timeliness and courtesy are our top priorities, and it's great to know we hit the mark. We appreciate your feedback and look forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

October 28, 2024

I have used Caruso Lincoln for over 10 years now, because of their Great Customer Service, Quality of Work and HONESTY ! SHERI ATKINS IS NUMBER #1 AND THE BEST IN THE BUSINESS ! Sheri treats us like FAMILY More

by CORCORANOFFICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHERI ATKINS
Oct 29, 2024 -

Caruso Ford Lincoln responded

We're thrilled to hear about your positive experience with Sheri and the team. Providing great customer service and building trust is what we strive for. Your support over the years means a lot to us! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

October 09, 2024

Helpful, on time and aware of my handicaps with individual attention. Three more words.😀 done More

by Susanholgate59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
???not sure of name
Oct 10, 2024 -

Caruso Ford Lincoln responded

Susan, thank you for your fantastic review! We’re thrilled to hear you felt supported and received individual attention. Your satisfaction is our priority, and we're glad we could meet your needs. Looking forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

October 08, 2024

Everyone in the service department is friendly, approachable, and does their best to ensure timely services! More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins
Oct 09, 2024 -

Caruso Ford Lincoln responded

Thanks for the fantastic feedback, Jill! We're thrilled to hear that our service team made such a positive impression. Your satisfaction is our priority, and we look forward to continuing to provide you with great service! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

October 03, 2024

Great customer service. I have been to several dealers and this one was the best. More

by Vicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casandra
Oct 04, 2024 -

Caruso Ford Lincoln responded

Vicky, we’re thrilled to hear you had such a positive experience with our customer service! Thank you for choosing us and for sharing your feedback. We’re here to provide the best for our customers and appreciate your support! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

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