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Caruso Ford Lincoln

Long Beach, CA

Overview
Reviews
4.7
107 Reviews
Call Dealership (562) 426-3301

3500 Cherry Ave

Long Beach, CA

90807

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Showing 107 reviews

July 31, 2024

The representative that helped me was the very best! He has extremely knowledgeable and kind! More

by sue.brun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot temember
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Aug 02, 2024 -

Caruso Ford Lincoln responded

Hi Sue, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our representative. We take pride in providing knowledgeable and kind service to all our customers. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 27, 2024

You do good work…. but you are very expensive. The work you did on my Explorer was $200.00 more than the local garage. That’s 20%. Leaves a bad taste. .Zeke was a goo More

by josephrubich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke
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Jul 29, 2024 -

Caruso Ford Lincoln responded

Hi Joseph, While glad that you receive quality service, we're disappointed you're dissatisfied with the cost of our services. Your complete satisfaction is our number one priority, which is why we'd like the opportunity to speak with you about this further. When you have a moment, please contact Service Director, Shannon Eckel at shannon@carusofordlincoln.com or 562.627.5100. He hopes to hear from you. Regards, Mike Kitzmiller General Manager

July 24, 2024

I had an excellent experience at the car dealership. The staff were friendly, knowledgeable, and helpful throughout the process. More

by vldz.aleck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Silva
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Jul 25, 2024 -

Caruso Ford Lincoln responded

Thank you for sharing your positive experience at our dealership! We're delighted to hear that our staff provided you with friendly and knowledgeable service. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 20, 2024

Always professional and courteous. On time delivery and reasonable price at the service department. Always a pleasure… More

by Ralph Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Jul 22, 2024 -

Caruso Ford Lincoln responded

Hi Ralph! Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that you found our service department to be professional, courteous, and timely. We look forward to serving you again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 12, 2024

Had to use Caruso Ford Service Department and the staff was very attentive, communicated well and I was overall very pleased with my service. More

by NatalieO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay and others
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Jul 15, 2024 -

Caruso Ford Lincoln responded

Hi Natalie! Thank you for the kind words about your experience with Caruso Ford's Service Department. We're delighted to hear that our staff was attentive and communicated well with you. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

June 07, 2024

I have been to Caruso Ford service department for just over a year. They continue to provide exceptional customer service. I noticed that they added additional service advisors. Jermaine was our lead advi More

by Reggie R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine and Jeanette
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Jun 07, 2024 -

Reggie R responded

I have been to Caruso Ford service department for just over a year. They continue to provide exceptional customer service. I noticed that they added additional service advisors. Jermaine was our lead advisor. He demonstrated excellent communication, professionalism and hospitality during my visit. Jeanette, who has helped me in the past, also checked in on my service and was very helpful too. I’ve always had a great experience. Reggie R

Jun 10, 2024 -

Caruso Ford Lincoln responded

Reggie, thank you for sharing your positive experience with us at Caruso Ford. We are delighted to hear that our team, including Jermaine and Jeanette, provided you with exceptional customer service. We appreciate your continued support and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

May 13, 2024

Excellent service as normal. Janette went out off her way to keep me updated and the car was ready on time with all the work completed as necessary. As long as I have a Ford I wi More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette
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May 14, 2024 -

Caruso Ford Lincoln responded

Matthew, thank you for your glowing review! We're thrilled to hear that Janette provided excellent service and that your car was ready on time with all necessary work completed. We appreciate your loyalty as a Ford customer and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

April 25, 2024

Got right in for my appointment. Great service. . Had to wait awhile to get the car back after my phone said it was completed More

by glitterfromca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
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Apr 26, 2024 -

Caruso Ford Lincoln responded

Hi glitterfromca, thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall during your appointment. We apologize for the delay in returning your car and will work on improving our efficiency in the future. We appreciate your business! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

March 26, 2024

I'm very happy with the overall experience. Everything went smooth from making the service call: to the technician coming to our home and taking care of our vehicle. Thank you. More

by audrdor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins
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Mar 27, 2024 -

Caruso Ford Lincoln responded

Audrdor, we are delighted to hear about your positive experience with our service! We strive to provide seamless and efficient service to all our customers. Thank you for choosing us to take care of your vehicle. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

March 22, 2024

Purchased my Edge Sport new at this dealership through the Costco auto program. No issues went smoothly. All service at this dealership. Any issues, Mark Aguilera the Service Manager solved them. Easy sch More

by Stevensondk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Aguilera
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Mar 25, 2024 -

Caruso Ford Lincoln responded

Stevenson, thank you for sharing your positive experience with our dealership. We are thrilled to hear that your purchase and service visits have been seamless. We will be sure to pass along your compliments to Mark. We look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

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